water for sure hv to pay..AA 1 mineral water=RM4..AAX more pricey dunno how much
AIRASIA, Services, Complains, & Q&A
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 Nov 4 2009, 09:41 PM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor   
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Nov 4 2009, 10:03 PM
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban
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Hi,
I bought the wrong ticket. wrong origin only, destination correct. can I change the destination? or need to topup? or totally cannot? |
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Nov 4 2009, 10:27 PM
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Senior Member
2,207 posts Joined: Aug 2008
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QUOTE(calvin_swk @ Nov 4 2009, 10:03 PM) Hi, u can't change destination/origin online, u just can change date & time. Maybe u need to call Air Asia to ask for correction, tell them u selected wrong origin, but u will need to top up if the new fare is more expensive. if it is cheaper than no refund. I m sure that it will be more expensive coz online price & via phone operator is different. u must call immediately.I bought the wrong ticket. wrong origin only, destination correct. can I change the destination? or need to topup? or totally cannot?  |
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Nov 4 2009, 10:38 PM
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Junior Member
52 posts Joined: Apr 2007
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dang... the gomen still owes me $80 tax from rescheduled earlier flight to langkawi 2 years ago.
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Nov 4 2009, 11:55 PM
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban
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QUOTE(mars1069 @ Nov 4 2009, 10:27 PM) u can't change destination/origin online, u just can change date & time. Maybe u need to call Air Asia to ask for correction, tell them u selected wrong origin, but u will need to top up if the new fare is more expensive. if it is cheaper than no refund. I m sure that it will be more expensive coz online price & via phone operator is different. u must call immediately. call centre close at 9pm.. thought it's 24hrs one -.- apala! |
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Nov 5 2009, 12:10 AM
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Newbie
0 posts Joined: Jun 2009 
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QUOTE(calvin_swk @ Nov 4 2009, 10:03 PM) Hi, I bought the wrong ticket. wrong origin only, destination correct. can I change the destination? or need to topup? or totally cannot? Added on November 5, 2009, 12:11 am QUOTE(calvin_swk @ Nov 4 2009, 11:55 PM) call centre close at 9pm.. thought it's 24hrs one -.- apala! Better go to the Air Asia sales office first thing in the morning!This post has been edited by Ami Tsun: Nov 5 2009, 12:11 AM |
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Nov 5 2009, 05:35 AM
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Senior Member
820 posts Joined: Jan 2003
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QUOTE(puss.in.heels @ Nov 4 2009, 05:13 PM) Hi everyone, If you bought travel insurance, you may be able to claim the fare for your return flight under certain circumstances, else you have to buy a new return flight.Wondering if anyone can help me. My husband and I booked an AA Go Holiday package online to Phuket. But due to unforseen circumtances, we are required to be back to KL a day earlier than what was pruchased. Can we change the date on our return tickets? How much is the change fee if so? We bought the package on regular pricing. Thanks in advance. |
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Nov 6 2009, 01:11 AM
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban
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This is what I've received.. Sighhh..
QUOTE Dear Mr.Calvin, We thank you for writing in to us. We are unable to change your destination, due to two reasons. 1) It is our policy destination change is not allowed once booking is confirmed 2) If we allow as a gesture of goodwill the changes cannot take place due to currency differences Therefore, we are sorry to inform you that change of destination is not possible. Thanks and Regards, Mani (Ms) Customer Care |
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Nov 6 2009, 08:56 AM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor
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@calvin..u buy econo promo liao kah?
 QUOTE(calvin_swk @ Nov 6 2009, 01:11 AM) This is what I've received.. Sighhh.. |
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Nov 6 2009, 03:02 PM
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Newbie
0 posts Joined: Jun 2009
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Wah, I'm impressed that Air Asia actually replied to calvin's mail...
Sorry to hear about calvin's wrong booking, since no refund for the flight itself, but still can get back the airport tax, right? |
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Nov 7 2009, 12:43 AM
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban
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QUOTE(stimix @ Nov 6 2009, 08:56 AM) @calvin..u buy econo promo liao kah? the wrong one not econ promo.. just econ.. that's why i expect to have the changes..QUOTE(Ami Tsun @ Nov 6 2009, 03:02 PM) Wah, I'm impressed that Air Asia actually replied to calvin's mail... airport tax.. not gonna get back, it's not totally wrong.. just bought MACAU instead of HONGKONG.. so gonna waste time and money to transfer from hk to macau.. haizzzSorry to hear about calvin's wrong booking, since no refund for the flight itself, but still can get back the airport tax, right? |
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Nov 7 2009, 01:16 AM
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Newbie
0 posts Joined: Jun 2009
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QUOTE(calvin_swk @ Nov 7 2009, 12:43 AM) the wrong one not econ promo.. just econ.. that's why i expect to have the changes.. Oh, not too bad then...airport tax.. not gonna get back, it's not totally wrong.. just bought MACAU instead of HONGKONG.. so gonna waste time and money to transfer from hk to macau.. haizzz Who knows, it might be a "sign" for you to consider visiting Macau as well? |
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Nov 7 2009, 11:18 AM
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Senior Member
2,207 posts Joined: Aug 2008
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QUOTE(calvin_swk @ Nov 7 2009, 12:43 AM) the wrong one not econ promo.. just econ.. that's why i expect to have the changes.. u can get back nothing from air asia. i always purcharse ticket for my FW and last year i notice my CC statement got one line stated bought ticket with the booking code but i didnt book that one, called to AA to check the booking code & it didnt exist at all but got charges RM146, so asked for refund by email & phone, received a reply the next day said under investigation & will refund once approved but waited 1 year with followep up few times in between but no news. last month called again, they said no record on this case...kanasai airport tax.. not gonna get back, it's not totally wrong.. just bought MACAU instead of HONGKONG.. so gonna waste time and money to transfer from hk to macau.. haizzz  |
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Nov 7 2009, 11:41 AM
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Junior Member
483 posts Joined: May 2009
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» Click to show Spoiler - click again to hide... « Airasia has just cancelled the flight and planned to just get away by just refund. MOst of the customer bought the ticket at promotion price, how can they possible buy another at the same price??? Airasia is starting to loose their mind. Or maybe they are to caught up with the 1Malaysia F1 team?? This post has been edited by Gorila_: Nov 7 2009, 11:42 AM |
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Nov 7 2009, 02:05 PM
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Senior Member
2,207 posts Joined: Aug 2008
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no matter how back is AA service, no doubt they r still the cheapest airline, it's still most ppl first choice...
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Nov 7 2009, 07:27 PM
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Senior Member
3,927 posts Joined: Oct 2007
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If a passenger very healthy before boarding AirAsia flight, but suddenly get sick on board, like suddenly feel fever, dizzy, etc, will AirAsia provide any medicine on board? And, how much the charges for purchasing the medicine on board?
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Nov 8 2009, 08:38 AM
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Moderator
3,542 posts Joined: Jan 2003 From: Puchong, Selangor
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Emergency case no charges kua...even the case of the lady delivered baby on the plan...got free flights for life sumore
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Nov 8 2009, 05:05 PM
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Senior Member
2,207 posts Joined: Aug 2008
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ya lo, if emargency oso charge, tell the press to spread the news, let AA "lost face".
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Nov 8 2009, 09:58 PM
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All Stars
23,688 posts Joined: Aug 2007 From: Outer Space
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I just noticed that you have to pay extra RM5 if you are using your credit / debit card to pay online.
Using maybank2u will be a better choice to avoid the unwanted fees. |
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Nov 9 2009, 02:13 PM
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Senior Member
704 posts Joined: Mar 2007 From: Malaysia
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i got my CitiBank AirAsia card now. anybody know how does it actually works?
bought it for the prime reason to buy a ticket to Melbourne this year end but seems like i've made the wrong choice there..huhu |
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