Hi,
I bought the wrong ticket. wrong origin only, destination correct. can I change the destination? or need to topup? or totally cannot?
AIRASIA, Services, Complains, & Q&A
AIRASIA, Services, Complains, & Q&A
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Nov 4 2009, 10:03 PM
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#1
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban |
Hi,
I bought the wrong ticket. wrong origin only, destination correct. can I change the destination? or need to topup? or totally cannot? |
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Nov 4 2009, 11:55 PM
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#2
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban |
QUOTE(mars1069 @ Nov 4 2009, 10:27 PM) u can't change destination/origin online, u just can change date & time. Maybe u need to call Air Asia to ask for correction, tell them u selected wrong origin, but u will need to top up if the new fare is more expensive. if it is cheaper than no refund. I m sure that it will be more expensive coz online price & via phone operator is different. u must call immediately. call centre close at 9pm.. thought it's 24hrs one -.- apala! |
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Nov 6 2009, 01:11 AM
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#3
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban |
This is what I've received.. Sighhh..
QUOTE Dear Mr.Calvin, We thank you for writing in to us. We are unable to change your destination, due to two reasons. 1) It is our policy destination change is not allowed once booking is confirmed 2) If we allow as a gesture of goodwill the changes cannot take place due to currency differences Therefore, we are sorry to inform you that change of destination is not possible. Thanks and Regards, Mani (Ms) Customer Care |
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Nov 7 2009, 12:43 AM
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#4
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban |
QUOTE(stimix @ Nov 6 2009, 08:56 AM) the wrong one not econ promo.. just econ.. that's why i expect to have the changes..QUOTE(Ami Tsun @ Nov 6 2009, 03:02 PM) Wah, I'm impressed that Air Asia actually replied to calvin's mail... airport tax.. not gonna get back, it's not totally wrong.. just bought MACAU instead of HONGKONG.. so gonna waste time and money to transfer from hk to macau.. haizzzSorry to hear about calvin's wrong booking, since no refund for the flight itself, but still can get back the airport tax, right? |
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Nov 11 2009, 03:27 PM
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#5
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Junior Member
307 posts Joined: Oct 2006 From: KL / Seremban |
QUOTE(mars1069 @ Nov 7 2009, 11:18 AM) u can get back nothing from air asia. i always purcharse ticket for my FW and last year i notice my CC statement got one line stated bought ticket with the booking code but i didnt book that one, called to AA to check the booking code & it didnt exist at all but got charges RM146, so asked for refund by email & phone, received a reply the next day said under investigation & will refund once approved but waited 1 year with followep up few times in between but no news. last month called again, they said no record on this case...kanasai latest email from them today..QUOTE Dear Mr.Calvin, We need to seek advice from my immediate superior on your request, i will revert to you latest by tomorow. Thanks and Regards, Mani (Ms) Customer Care |
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