I think it's not so much but what Proton or the related parties did AFTER the car was burnt.

But my question is, how can a car just burn like that?

Is there something seriously wrong with Proton?

For me, it's about prevention better than cure. I'd rather NOT HAVE a good SC, and have my car NOT PRONE to burning.

They can have the best service in the world, but what's the point if my car keeps getting on flames?

err.. in this case
the car burnt cuz of the mechanic error.....

the mechanic did not fix her car wiring properly after service

but the owner say Proton SC close one eye after she complain to them. only after a time now only they started to responsible.

1. Did you READ in detail on her case? Visit her blog, the link is posted on the first page.
2. I said, regardless of makes/brand and I said, for this case, Proton should have stand by the customer and help her. Did you READ what she has gone through? It's simply ridiculous and makes no sense at all for the first day itself how they handle the problem. If you simply can't understand or get it, then I have nothing to say. Really.
3. For your case, again, I've said, it's not a matter of, "I've has this problem before and they never care", and so on. Everyone has thier problems, and so we should tell each other, "Forget it la, at least you got this or this".
4. Did you READ what she has to go through, the time, the money, the hassle, etc to get things done? For such "BIG" issue, you still have to put so much effort to chase, check, follow up, etc.
I've said before, just try to AT LEAST "imagine" a LITTLE BIT, just a LITTLE BIT will do.

well,...got 1 advice to say

Got money,dun ever buy Proton cars!

it wasn't Proton's fault. more like electrical wiring problem that we usually associated with incompetent works of some technician. in this case, those from Siang Hin SC.
anyway, to the rest of us, it's not the burnt car that matter most(to her, of course, yes!), it's because of the damn f***** bad after sales service that matter most.
lesson learned.

This post has been edited by yngwie: Feb 16 2008, 06:52 PM

Hey friend, the quote is written by Jennifer herself at Satria Neo Club Forum.

http://www.satrianeoclub.com.my/forum/inde...?topic=1999.105

Actually they already near reach the agreement, but suddenly Proton/Siang Hin turn tide. Now just wait what Proton/Siang Hin next action.

maybe the SC ned to regard the matter to higher authority and needs time?

no, i did not read throughly.. btw, it is hard to comprehend what u trying to say and u dont seems to accept other oppinion.. roger out

Hmm.

Hi everyone. Jenifer here.

Thanks for some of the forumers here who actually understands what im going through.

The status now is.......... rather sad. And i doubt the "lucky" part lj000 is saying here

After a meeting done with Proton, they have agreed to compensate by buying a new car for me, in which the downpayment is my initial downpayment + loan paid so far.

But as of 14th feb, Sin Siang Hin do not agree with My request and they say they will stick with their original proposal. Which is i just buy back a new car.

WTH.

I am seriously losing patience already. Like what Andy said, this is not a small matter. It's a car BURNT for haven's sake. I might die but they dont treat my problem seriously and solve it in day 1. It's close to two months already. THERE IS STILL NO CONFIRMATION ON THE COMPENSATION THAT I SHOULD GET. imagine being me. having to wait and wait and keep waiting.

I guess if it were you, legal actions would be taken already.

Maybe? Needs time? Right, so this is your answer? Are you same type with the SC then?
Don't forget how big this issue is, they didn't even try to help the customer for this matter as read from her blog. It's more like Proton pushing the blame to the SC (or investigating the SC) and the SC trying to avoid or something, and leaving the customer in the middle of nowhere. This is just so wrong of how the issue is handled. Don't you get it?

Excuse me, but it's you who don't seems to accept other's opinion. Clearly, any sensible and logical person would know how serious this problem is and how bad the issue is handled. Only a few people would "actually" think it's still OK which i find rather amusing, but life is just like that.
You did not go through thoroughly and here you judge other people for not able to accept other's opinion You're joking right, isn't it obvious that you're not understanding and knowing the full situation and then trying to comment that "what's the big fuss/deal"?
Like I said, if you are a CUSTOMER, you should understand how these things feels. It's not just in "autos" products.

I already said, WE are all customers and we paid for the loan of the car every month, and this is what we get when something really bad happen? Don't forget she still has to pay for the loan when she don't even get to "touch" the car from the incident up till today. Not to mentioned she has to keep chasing and follow up, while the other party never seems to follow up to her, make sure she's updated and not worry, etc. But instead, they're giving her more and more problems, excuses, etc. Are you saying this is how it should be?
I'm not sure if you're employed and/or your work allows you to busy with these problems everyday, wasting you time, money, enery, etc to keep follow up these case because of poor handling of the problem by the responsible party.
The list can go on, it's just simple common sense.

Even though i believe in proton, but as a customer, i will take action on them. I'm a customer, i always right.

take legal action on it

Hmm...

well, its as simple as try being me, what would you feel? or do?

it just DOESNT make any sense that i have to wait so LONG and keep having to call them/follow up and i still get NOTHING.

It is close to two months already

I am seriously helpless.

dont bother to read all the long winding post
welcome to real world

have u consult any lawyer for legal enforcement?

Well that's the problem, imagine you post a problem and someone just read a part of it and complain saying you should just forget it, or "what's the big deal/fuss?"

Anyway, as mentioned, we're all "customers", I don't understand why we can't help each and support each other but instead trying to tell people to "forget it" and "be glad of whatever offered which one think is OK?". If you're the victim and someone do that to you, how would you feel? You're already a victim and suffering and someone, who are also a "customer", which should understand, come up and "sort of" going against you, how do you feel?

---

Added on February 17, 2008, 1:56 pmI don't think we can simply judge by not understanding the real problem. It can happen to any car regardless of makes. It's most probably electrical, and it can happen to any electrical products. It'll be unfair to blame an judge Proton based on that. Even the SC is not Proton's fault, nor the SC. It's the mechanic fault if it's really the electrical problem. But the SC should take responsibility and immediate action, and Proton should do their job as well to ensure the customer is protected and treated "correctly".

As we all know, many mechanics like to simply join our car's wiring around. e.g. "Ah, here got wire, I can use this for lights". Or when something malfunction, they just simply join the wires around to get things work. For other makes, they might have been warned and more careful with these problems, e.g. some manufacturer have stress on messing with the electricals.
My previous Wira had many messy wirings as well, and it's not good. I even had once replace my radiator fan and the mechanic did something wrong with the wiring, which causes the fuse to keep burnt. I went back to the mechanic and he just send me to a wiring man to check but he say nothing wrong (without checking it in detail) and replace a new fuse. It burnt again and replace a new, till once I didn't notice the temperature rises too high (fan stopped working due to burnt fuse). I got annoyed and went to another wiring man, but the wiring man say he needs a full day to diagnose, I insist him to check on the radiator wiring (altough he keep saying it's nothing wrong) as the problem only happen after. I got angry and finally he just open up and check and found the problem.
This is just an example of messing with the electricals/wiring. I've had few problem due to wiring before (luckily nothing serious except the radiator one) and hated those mechanic way of doing things.




This post has been edited by Andy214: Feb 17 2008, 01:56 PM

Another burning car thread...

http://forum.lowyat.net/topic/633132

I think now we should focus on jenifuraliciaooi as this thread is talking bout her issues.

Seriously legal action must be taken. Don't let them just close it like that even though we know THIS IS THE REAL WORLD but we can't just let it be.

Any lawyer advise here?
Hmmm Find MCA?

Go talk to some lawyers and see what their advice is. If possible sue both service center and proton for putting your life in danger.

Proceed only if the amount to be won is higher than the lawyer fees.

One concern we all have with this option is the independence of our judiaciary, if you know what I mean...

I have spoken to a few lawyers. They told me that it's useless as in Malaysia, a case like this takes MINIMUM, and at least 3 years to solve.

I don't know if i can wait for 3 years for waiting for 2 months itself is so torturing already.

GOSH.

You'll need help from the media. It'll be good 'hit' to show the true I-CARE. SO much for I-CARE publicity.
Then again, it's Proton here and the media might filter here and there to protect both parties. Hope they can still help you out in some ways.

Try seeking help from Chips from MotorTrader forum. He helped a girl in Johor who has a major problem with the Satria Neo before by conveying the message to the 'RIGHT' person. I notice he read and comment before in the thread in motortrader forum, but try request his help again and update him on the current situation to see if he can do anything to help you.

Also, try these site(s):
http://www.nccc.org.my/
03-7877-9000 / 03-7874-8096
Single complaint most probably may not have any use especially since everyday, there will be tons of complaints posted. But worth a try and hope they'll look into it seriously.

http://www.consumer.com.my/
http://www.fomca.org.my/
http://www.eraconsumer.org/

This post has been edited by Andy214: Feb 18 2008, 11:29 AM