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 How Proton solves Problem

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jenifuraliciaooi
post Feb 18 2008, 12:53 PM

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i have submitted complaints to all of the sites.

gah.

so stressed okay. Until now nobody bother to call me from Proton, which the Customer Satisfaction Manager promise to call on the 14th Feb. Now is already 18th Feb.

What else can i do seriously.

I called MyFM they ask me to complaint in tribunal.
I called China Press they ask me to find a lawyer.

GOSH.
AHBOON
post Feb 18 2008, 01:00 PM

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QUOTE(jenifuraliciaooi @ Feb 18 2008, 12:53 PM)
i have submitted complaints to all of the sites.

gah.

so stressed okay. Until now nobody bother to call me from Proton, which the Customer Satisfaction Manager promise to call on the 14th Feb. Now is already 18th Feb. 

What else can i  do seriously.

I called MyFM they ask me to complaint in tribunal.
I called China Press they ask me to find a lawyer.

GOSH.
*
sometimes u have to find some power person and this only makes them scares you, get MCA,i can teman u, i working nearby biggrin.gif
SUSadvocado
post Feb 18 2008, 01:16 PM

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Have you asked about insurance company? Surely they'd have a clear idea on who and what the compensation should be. Insurance Companies will probably help you since they don't like to pay other people... can you get the insurance company to send in their own team to inspect (I really hope you didn't buy the insurance from EON...)?

The important thing is to prove the cause is negligence by the service center, it would be good if you can have a report from the fire fighters claiming it's short circuit.

Plastic cups stuck in exhaust is nonsense as it's the engine bay burning. You're engine will probably have stalled if the exhaust is blocked (assuming the plastic doesn't melt).

I think if they are still playing games, it would be more effective if you make them worry by going to the press, via MCA, most companies will tend to give in when their reputation is at stake.

Go get Chips in Motor Trader Forum for assistance.

Good Luck...

This post has been edited by advocado: Feb 18 2008, 01:19 PM
ed0gawa
post Feb 18 2008, 01:33 PM

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Jen, go to DAP and complain. They sure happy to help you smile.gif
jenifuraliciaooi
post Feb 18 2008, 02:24 PM

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wow.

I'm new at all this complaining and i don't know many people.
Plus i have a day job i cant just simply leave.

Is there a simpler way i can get my messages across?
Anyone here knows anyone in the press or have a lawyer i can speak to who can actually help me?
Or any emails or links to this people who can help me?

Seriously u wont know the trouble i had been through unless you are in my shoes. This incident has made me very sad most of the time and in the verge of tears every time i ask people for help. It is not that easy and i have to be thick faced and really beg.

sad.gif i really hate proton for all that they have put me through.

cry.gif
d3vilzzzz
post Feb 18 2008, 02:47 PM

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haihz..complaints hv no effects r..

i m sure other den 1..hundreds hv had millions of complains..

its a government brand thingy..where la so ez tumble..unless ppl stop buying protons..but..looking at thepricing..kinda affordable..hw to stop?
electron
post Feb 18 2008, 03:58 PM

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tried calling the MD?
he put up high phone number and ask customers to call him if they have any problem with their cars
dstl1128
post Feb 18 2008, 04:01 PM

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QUOTE(jenifuraliciaooi @ Feb 18 2008, 10:48 AM)
I have spoken to a few lawyers. They told me that it's useless as in Malaysia, a case like this takes MINIMUM, and at least 3 years to solve.

I don't know if i can wait for 3 years for waiting for 2 months itself is so torturing already.

GOSH.  cry.gif
*
Bring it to opposition party, voice out something saying the current 'administration' is so bad. Do some publicity. Jeff Ooi your relative? tongue.gif


Anyway, the MD says can direct call/email him? This is the time to test his genuinity. Otherwise the Proton MD is just BS.

substance
post Feb 18 2008, 04:32 PM

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you can round up all the neo owners...then go to 1 service centre together and demand to get their car inspected....all saying that they are afraid their car might catch fire, so want to do a check up in reference to your incident. Bring the media press personal along for coverage. I'm sure those "8" reporters will want this pcs of news.
jenifuraliciaooi
post Feb 18 2008, 10:47 PM

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QUOTE(d3vilzzzz @ Feb 18 2008, 02:47 PM)
haihz..complaints hv no effects r..

i m sure other den 1..hundreds hv had millions of complains..

its a government brand thingy..where la so ez tumble..unless ppl stop buying protons..but..looking at thepricing..kinda affordable..hw to stop?
*
Any idea what the number or his email is?
I have been asking around since day 1. Couldnt get it.
Anyone here knows?
HELP?


Added on February 18, 2008, 11:42 pm
QUOTE(electron @ Feb 18 2008, 03:58 PM)
tried calling the MD?
he put up high phone number and ask customers to call him if they have any problem with their cars
*
i meant DSZ's contact or email. Anyone have any idea?

This post has been edited by jenifuraliciaooi: Feb 18 2008, 11:42 PM
thteong82
post Feb 26 2008, 09:02 PM

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Finally, congrat's to Jennifer. Here is the quote from Jennifer blog.

QUOTE
26th February 2008, Tuesday

This is by far the BEST news i have receive to date.

Finally a smile planted genuinely on my face ever since this incident happened.

Proton has agreed to my request after this has been communicated to the MD, DSZ by Encik Fairuz, Manager in MD's office.

Proton edar will pay half of the installment back, while Sin Siang Hin will bare the cost of the other half.

A letter will be issued and Azim will collect it on my behalf since he is in COE.

smile.gif

I am by far really really happy that Proton understand what i told them in the meeting the other day. I am also happy because Proton is not playing around with me and keeping their word.

Shall wait and see the content of the letter.


Source : http://jenifur84.diaryland.com/080201_70.html

P/S : Almost everyday I surf her blog to get latest news on this issue. I just want to know how Proton deal with this problem, since many of us here is a Proton owner as well.

This post has been edited by thteong82: Feb 26 2008, 09:04 PM
thunderbird
post Feb 26 2008, 10:02 PM

SO what?
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After reading the blog,

I only know the issue keep ding dong here... ding dong there.

typical malaysia style perhaps the BN gov style.

No one cares to take the responsibility. sigh...
loonz85
post Feb 27 2008, 10:15 AM

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Juz read the blog~~

everything kaotim dy~~ ^^

This post has been edited by loonz85: Feb 27 2008, 10:15 AM
kcng
post Feb 27 2008, 10:19 AM

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where is that TS ?
just show how le-tard-ed is he...
doh.gif
atlantis2007
post Feb 27 2008, 10:42 AM

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TS dont bother us here after the problem is solved, I guess.
tcting
post Feb 27 2008, 10:56 AM

No more GTI
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Time to close the thread...
barrylin
post Feb 27 2008, 11:47 AM

KILL ME PLZ
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Eventhough that matter has alerady solve but to think back would you prefer to put yourself in such hassle situation in order to fight back what is right to you?
ed0gawa
post Feb 27 2008, 11:50 AM

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WOW GREAT MAN PROTON SOLVE PROBLEM.. WOW



suiteng
post Mar 25 2008, 09:46 AM

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The problem might be caused by the workshop itself. Read my story here.

Car workshop to avoid - Siang Hin (click for story)

Gilbert5107
post Mar 25 2008, 12:06 PM

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i confirm wont go to SIANG HIN SDN BHD service!.
sunday afternoon i nearly go change my rim & tire at
Sin Siang Hin (M) Sdn Bhd
2, Medan Midah, Taman Midah
56000 Cheras, Kuala Lumpur

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