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 Official TM UniFi High Speed Broadband Thread V43, READ 1ST PAGE FOR RELEVANT WIFI INFO!

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tng55
post Oct 27 2025, 12:49 AM

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QUOTE(tzarain @ Oct 26 2025, 10:06 PM)
which area are you now?
*
Penang
aneip
post Oct 27 2025, 08:51 AM

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QUOTE(aneip @ Oct 26 2025, 10:20 PM)
Same here Kajang. fast around 10mbps. Speedtest some still full 300 speed. But Internet seems very slow.
*
Speed back to normal this morning
ssslayerrr
post Oct 27 2025, 09:22 AM

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No packet loss currently but ping is abnormally high, normally to 1.1.1.1 is about 5-10 ms, now it's about 40 ms.

My office in Kuchai area, ping to 1.1.1.1 is about 3 to 4 ms.

Peak hours will be screwed again, most likely.

(Coincidentally, pinging 1.1.1.1 over 5G is also about 40 ms, maybe they are using 5G somewhere along the backhaul)

This post has been edited by ssslayerrr: Oct 27 2025, 09:23 AM
fruitie
post Oct 27 2025, 10:26 AM

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QUOTE(Khan92 @ Oct 27 2025, 12:25 AM)
Anyone feel the line kinda slow especially when you stream HBO Max or watching youtube? Ampang area
*
No issue though. I was watching YouTube the whole night.
tng55
post Oct 27 2025, 01:29 PM

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QUOTE(ssslayerrr @ Oct 27 2025, 09:22 AM)
No packet loss currently but ping is abnormally high, normally to 1.1.1.1 is about 5-10 ms, now it's about 40 ms.

My office in Kuchai area, ping to 1.1.1.1 is about 3 to 4 ms.

Peak hours will be screwed again, most likely.

(Coincidentally, pinging 1.1.1.1 over 5G is also about 40 ms, maybe they are using 5G somewhere along the backhaul)
*
you office is unifi BIZ right that getting 3 to 4 ms wow so good compare home unifi crazy
i also don't understand UNIFI BIZ not affected bangwall.gif rclxub.gif

This post has been edited by tng55: Oct 27 2025, 01:30 PM
tng55
post Oct 27 2025, 02:28 PM

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my home
result
ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=47ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 47ms, Average = 46ms



This post has been edited by tng55: Oct 27 2025, 09:25 PM
PJng
post Oct 27 2025, 03:03 PM

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user posted image

test ping for?
jusbella
post Oct 27 2025, 03:14 PM

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QUOTE(tng55 @ Oct 27 2025, 02:28 PM)
my home
result
ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=47ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56
Reply from 1.1.1.1: bytes=32 time=46ms TTL=56

Ping statistics for 1.1.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 46ms, Maximum = 47ms, Average = 46ms

my office
Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=9ms TTL=60
Reply from 1.1.1.1: bytes=32 time=9ms TTL=60
Reply from 1.1.1.1: bytes=32 time=7ms TTL=60
Reply from 1.1.1.1: bytes=32 time=9ms TTL=60

Ping statistics for 1.1.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 8ms

daam sigh

my home and and my office same area Penang

my home to walk my office take 1min walking

explain my home address 8x Penang Street and my office 5x Penang Street

crazy i am very sad my home bad

my home ip is 175.14x.xxx.xxx
my office ip 203.10x.xxx.xxx seem my office diffrent ip  shocking.gif

my office before was ip 175.14x.xxx.xxx but i not tested to ping result
because why i did ping test today because i saw he post about ping result home and office

that why i compare

daam do i need change UNIFI BIZ for Home i have SSM my office lol

but UNIFI BIZ IS To Much Expensive  cry.gif  cry.gif

i know BIZ wont make offer SWU hmmm

my home 500mbps RM119
my office 500Mbps RM2xx + call usage too  bangwall.gif
i think 7-10pm night unifi biz not affected wow i think possible fast load

how possible

guys 7-10pm night please do test you office vs home let see result
*
Unifibiz not shared same pipeline with home user. Biz plan usually have dedicated route / pipeline and other not disclosed from TM.

Which is why business plan always expansive than home user.

----------------------------------------

Edit:

Not sure its area based or something else? I'm 800mbps home based.
user posted image
The PING run thru MacOS LAN cable.


----------------------------------------

user posted image
The PING run thru Windows 11 WiFi 5GHz.


Not sure about NextDNS will affected the routing / ping? As I use NextDNS as DoH to filtering web for all my family member.

This post has been edited by jusbella: Oct 27 2025, 03:23 PM
cyberic
post Oct 27 2025, 03:46 PM

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Based on area, IP or Ultra plan users get some priority?

PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data.
64 bytes from 1.1.1.1: icmp_seq=1 ttl=60 time=6.45 ms
64 bytes from 1.1.1.1: icmp_seq=2 ttl=60 time=9.92 ms
64 bytes from 1.1.1.1: icmp_seq=3 ttl=60 time=7.48 ms
64 bytes from 1.1.1.1: icmp_seq=4 ttl=60 time=6.39 ms
64 bytes from 1.1.1.1: icmp_seq=5 ttl=60 time=11.7 ms
64 bytes from 1.1.1.1: icmp_seq=6 ttl=60 time=9.20 ms
64 bytes from 1.1.1.1: icmp_seq=7 ttl=60 time=6.16 ms
64 bytes from 1.1.1.1: icmp_seq=8 ttl=60 time=10.6 ms
64 bytes from 1.1.1.1: icmp_seq=9 ttl=60 time=9.79 ms
64 bytes from 1.1.1.1: icmp_seq=10 ttl=60 time=8.58 ms
64 bytes from 1.1.1.1: icmp_seq=11 ttl=60 time=11.8 ms
64 bytes from 1.1.1.1: icmp_seq=12 ttl=60 time=9.79 ms
^C
--- 1.1.1.1 ping statistics ---
12 packets transmitted, 12 received, 0% packet loss, time 11013ms
rtt min/avg/max/mdev = 6.160/8.989/11.842/1.909 ms

Epic_winner091
post Oct 27 2025, 04:53 PM

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I'm on WiFi at the moment but seem fine on my end.

PING 1.1.1.1 (1.1.1.1): 56 data bytes
64 bytes from 1.1.1.1: icmp_seq=0 ttl=60 time=12.394 ms
64 bytes from 1.1.1.1: icmp_seq=1 ttl=60 time=8.645 ms
64 bytes from 1.1.1.1: icmp_seq=2 ttl=60 time=11.914 ms
64 bytes from 1.1.1.1: icmp_seq=3 ttl=60 time=10.140 ms
64 bytes from 1.1.1.1: icmp_seq=4 ttl=60 time=13.878 ms
64 bytes from 1.1.1.1: icmp_seq=5 ttl=60 time=7.453 ms
LuckyLim
post Oct 27 2025, 05:11 PM

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QUOTE(Qash-M @ Apr 23 2025, 04:17 PM)
189.75 (since 300Mbps plan), now same price on 800/200 one
*
What does 800/200 means ya? As you mentioned before 500/100.

PJng
post Oct 27 2025, 05:48 PM

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QUOTE(LuckyLim @ Oct 27 2025, 05:11 PM)
What does 800/200 means ya? As you mentioned before 500/100.
*
are you replying old post?
800 mbps download, 200 mbps upload
LuckyLim
post Oct 27 2025, 05:51 PM

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QUOTE(joehann @ Apr 29 2025, 04:42 PM)
Of course 500mbps for RM90 because for 300mbps, even after deducting 6 month free bill, monthly for 24 month will be RM89.25 which is almost the same with the 500mbps offered to you but you only got 300mbps speed. But things you need to check is for that 500mbps RM90 package, after 24 month, bill and speed maintain at RM90 and 500mbps respectively? if yes, then this is the best offer you can take now.
*
Hmm, what if they said yes , after 24 months, the bill and speed maintain at RM90 and 500mbps respectively.
But after 24months, they changed what they have said?.
Is there a way to have black and white or ?
fruitie
post Oct 27 2025, 05:59 PM

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QUOTE(LuckyLim @ Oct 27 2025, 05:51 PM)
Hmm, what if they said yes , after 24 months, the bill and speed maintain at RM90 and 500mbps respectively.
But after 24months, they changed what they have said?.
Is there a way to have black and white or ?
*
They have no time to change for you. It is shown as perpetual on your account.

This post has been edited by fruitie: Oct 27 2025, 05:59 PM
PJng
post Oct 27 2025, 06:04 PM

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really trouble to contact live chat, now using pc seem bugged, i click live chat it open 4 log in window
i close open browser many time still same happen

user posted image

if i close all log in window. it just ask me rate service, i not even chat to cs yet

user posted image
jusbella
post Oct 27 2025, 06:09 PM

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QUOTE(PJng @ Oct 27 2025, 06:04 PM)
really trouble to contact live chat, now using pc seem bugged, i click live chat it open 4 log in window
i close open browser many time still same happen

user posted image

if i close all log in window. it just ask me rate service, i not even chat to cs yet

user posted image
*
Maybe concurrent connection is not allowed
PJng
post Oct 27 2025, 06:13 PM

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QUOTE(jusbella @ Oct 27 2025, 06:09 PM)
Maybe concurrent connection is not allowed
*
user posted image

i click this live chat, it auto open all 4 log in window, already delete browser cache
3nf0rc3r
post Oct 27 2025, 07:06 PM

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Requested termination on 21st, received call from Unifi today asking for confirmation of termination and counter offer. First only mentioned 500mbps at RM90, I had to pushed the fellow if got anything else only then he offered 1 year Disney Hotstar. Funny thing is more than two hours later only I received an SMS stating Unifi agent will contact me shortly to validate my request and give best offer......
Tunggang terbalik SOP.....

Now wait and see how soon they swap the package and send me a new router.
Carlo J
post Oct 27 2025, 07:14 PM

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Hi, anyone was offered by TM to upgrade to 500Mbps with iPad/Smart TV by adding another RM20?

Is the iPad deal worth it?
3nf0rc3r
post Oct 27 2025, 07:18 PM

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QUOTE(Jason @ Oct 17 2025, 12:47 PM)
Thank you boss. I submit online 1 week nobody call me. Today I walk in Unifi shop — not dealer ya it’s TM itself and casually tell them wanna cancel, she ask why. I said expensive. Astro offer me RM90 for 500mbps. She said eh TM also got this offer from HQ, she asks a colleague, I pretend I dunno say TM website don’t have I checked.

Now she processing. RM90, 500mbps 2 years contract. Internet only.
*
Since your walked in, was the change reflected in their unifi selfcare / myunifi app on the same day or?

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