That is a very disappointing answer

My general experience with Maxis as a whole is kinda disappointing

They will run speedtest as many time as they want and as long as it get around 900Mbps even if it's just one single time, they will snap picture and close the report

But well, I still save RM30 per month compare to TIME with free Internet for 6 months. Can't expect too much I guess.

Still looking back at it... If whole malaysia complen, i think also no use... hope that this gets exposed but then also for what purpose can the public gain from this...

Thanks, managed to get it up. Strangely, unable to set cloudfare DNS, only Google DNS.

Maxis Network using TM infrastructure, you won't know whether TM will oversell their network to other telco or not...

Maxis cannot do much things on it..
FTTH if use Huawei structure, probably backhaul bandwidth is only 10Gbps and probably split into 32 or even 64 users to share

This post has been edited by mlamlam: Jul 13 2024, 11:51 PM

Haih... seeing people upload speed seems to be properly capped although just curious to request for a technical report to check the upload speed issue.

Didnt expect to get this kind of response from Maxis. Guess I bumped into an angry customer service staff.

They quoted "Please noted that main internet usage for Fibre is depending on your Download and not Upload, as advice above Upload is when any files being uploading to the web only. Please share with us the error upon not able to upload any item from the web".

Oh well, I understand how it feels just to request for a technical report to get the network fixed eventhough it is working fine. Guess don't fix the network when it is already working quote... hahaha. Not provoking or anything but I think a lot of ppl might have complained about the speed cap so just seems to be like they encountered another one.

Update: Calling 123 is easier than Whatsapping.

This post has been edited by xjoshualaw29: Jul 15 2024, 06:30 PM

Ok. just lodged a technical report and now Maxis saying 200+ customers affected with unstable and slow connection. No idea where they got the number of customers having the issue but then okay... hearing them stack sounds interesting. Just to get my upload cap a little higher haha

My TM 1gbps also similar results with yours Maxis. Looks like it's not 1Gbps from HSBB

Apparently not everyone is affected, only certain location under certain OLT.

And sadly, I don't think there's a solution for this.

After a lot of technician visit and a lot of escalation, this is the best they can do for me.

Not perfect but at least it's acceptable now.

Still, not really happy with the way Maxis handle this matter. They should identify the issue properly and solve it at the first complain.

my upload averaging around 750+ mbps only

Hi. May i know what they have done? Mine 500mbps plan only able to get 460mbps...

Upload or dwonload?

Well, by SKMM MSQoS regulation, the requirements is deliver 90% of subscribed speed.

Don't waste your time to argue with Maxis, they won't fix it if you already get 90%. That's their SOP.

I've tried and they don't bother. SKMM don't care either since they are more interested in blocking TikTok and Twitter content these days.

Either you live with it or move to another telco that can provide full speed (TIME and Unifi).

upload

I just ported out from unifi 1gb plan , can’t get 1gb max only 920mb with their black 2.5gb port router

TIME so far the Best

you sendiri buat hal go maxshit...

After a lot of technician visit and a lot of escalation, this is the best they can do for me.

Not perfect but at least it's acceptable now.

Still, not really happy with the way Maxis handle this matter. They should identify the issue properly and solve it at the first complain.

[/quote]

What hardware did they change ? Did they change the onu to skyworth ?

TIME is the best if you speed test on local server.

So far I found that the routing and responsiveness of Maxis is superior for international website.

TIME quality dropped a lot especially for EU, China and JP routing


I’m a new subscriber and already on the Skyworth ONU

This post has been edited by blacktubi: Jul 27 2024, 04:29 PM

yes got to agree maxis international routing is much better than unifi themselves.