Sounds like I'll may need record daily speed and keep it in an excel sheet. Then send it to SKMM to show the average speed for 6 months.

Why wait for 6 months, just do it now.

Definitely needed more complaints to SKMM to show that this is a widespread issue.

I will send one later. After Maxis installed the 2.5Gbps ONU tomorrow morning.

Okay, Update on my case report...

TM contractors in Kuching have no stock for the Skyworth ONU and the contractors do know about this ONU and yet I am surprised I could not get it. For the speed, maxed out at close to 920Mbps on Singtel server. Maxis tech team told me to keep requesting for it as 1Gbps is eligible for it but due to "hardware limitation" they currently only have ZTE modems on hand and as long can get 90% of the speed most of the time.



I will still submit a SKMM anyways for their issue as it is an unsatisfactory resolution due to no stock for Skyworth 2.5Gbps ONU when Maxis knows they have stock...

At the moment, Unifi Tech team already left my house and Maxis Tech team is on the way now to verify the issue

Do you mind to share which IP range you got?

Maxis tech team actually quite okay with explaining the issue but then TM on the other hand handling the stock for the hardware is an issue and TM well... heh. For now, just going to submit SKMM report and then make another case report for my line.

Funny is the tech team stated that Maxis put this as internet connection issue and maintenance category.

For hardware request, it is under Service request which I find it funny as I have no idea what KL side is doing.

This post has been edited by xjoshualaw29: Jul 3 2024, 12:46 PM

skyworth + maxis router, last time get 1gbps.
now already downgrade to 500mbps.

Yea, modem equipment is owned by TM and TM subcontract out to vendors. That's why there's a lot of fingers pointing within Maxis and TM.

For my case, now Maxis is suspecting that the Skyworth modem is faulty. Will see if they will close my ticket this time.

Alright. Will wait for your update.

Currently, just submitted another request and some of the local Maxis Techincal team said they have but they prioritize for 2Gbps customers only. Hopefully will be able to get one. I also ordered a TUF AX6000 from the recent Shopee sales for RM807 but guess only a minor upgrade since I want the 1x 2.5Gbps WAN and 2.5Gbps LAN as it will connect to the AX4200 which is upstairs as an access point. The current access point I am current using is Asus AX-55 but might as well swap it with the AX4200. Not sure if it's overkill but for 1Gbps connection. I might as well upgrade

UPDATE 03/07/2024 3:21 PM :

Maxis Tech team called me back now saying TM contractors will now provide the Skyworth ONU to my premise as some of them do not know about it but then will get it today after escalating it to Maxis and MCMC about it. Damn, didnt expect that quick from MCMC

This post has been edited by xjoshualaw29: Jul 3 2024, 03:22 PM

Okay... really interesting...

I hit above the speed cap...



Current setup, TUF AX4200 with Skyworth 2.5Gbps modem



Not too impressive for the speed result for my PC since gigabit port and AX4200 only has 2.5Gbps WAN but it's not my main rig since my main rig uses 2.5Gbps LAN port.



Just need to wait for my new TUF AX6000 to arrive then will monitor it.



This post has been edited by xjoshualaw29: Jul 3 2024, 04:04 PM

You're lucky!

TM is capping you properly at your location so you're able to achieve the full performance.

hehe.. guess for now... Still need to make sure the speed is consistent so don't expect too much for now. As long it stays at 90% or above 90% of the time. I'll be happy with it. Maxis said that the promo will be fixed price after contract ends for my case when I enquired it the last time so let's hope their right.

Luckily Kuching side here seems easy to talk and liase with. Had to call up other TM contractors to check who has the stock just now but then luckily managed to get it.

Hope you can get yours settled as well.

I have the same tuf ax4200 to setup. Will refer to you if got stuck

I wanted to replace the KAON AR2140 router too, any idea how to set it up? Thinking of getting one of those ROG router with 2.5g

Just setup PPPOE config and remember to tick special ISP requirement then choose Maxis-Fiber profile.

I am using ASUS router with 2.5G too

Care to share which model youre using?

Sure2 but I upgraded to the TUF AX6000 for both main and access point since I want the 2.5Gbps LAN port since my PC can use it.

Now no bottleneck on my connection now except the upload above the cap but close enough. Still questioning to lodge a report to fix the cap but then later afraid it gets worse.

This post has been edited by xjoshualaw29: Jul 12 2024, 02:59 PM

Any updates from Maxis for yours?

Words from Maxis technical team that come to me.

"Asalkan 8 ratus lebih dah kira pass dalam maxis, kalau you tak puas hati you complain jer dekat MCMC kami pun tak kisah"

I am already speechless, will port out after 2 years contract.

Dem, yours got that bad... guess West Malaysia got that issue. My friend just did his installation today and got same treatment as my case but his upload speed is like yours. That makes me jelly

Only limited by hardware which is the problem. Plus the tech team that handle his installtion is a Maxis Tech team vendor and not in-house team from Maxis. 1st time hearing it since didnt know what it means but then hearing that vendor having it tougher to get better service than those in-house tech team.



This post has been edited by xjoshualaw29: Jul 12 2024, 03:17 PM