mine approved today at 8.30 am.. request to join at 10pm Thursday...

it seems they approve accounts is not according to the first come first serve.

Forget about them. I will stick to GX and other banks.

some profiles just need more checking and it's specific to each bank. all banks the same. my gx took few days.

So strange. My GX took 2-3 hours only. Bank Islam was instantly.

each bank has their own checking criteria.

Absolutely understand but don’t promise 24 hours during sign up
I fine with mbsb and rize both took me 2.5 working days each as they never promise how soon
But since aeonbank stated 10min - 24 hours they should work on it
And issue apology statement if they failed
Another irritating is not follow queue

Yes, I agree on what you said. If they can't fulfil it, don't write 10mins - 24 hours.

Rize does mention it takes few minutes but sometimes takes 1-2 days. So this is fair and acceptable if you write this.

Contrary, AEON bank did not.

i actually saw 48hrs in their faq. may be they just changed it.

May be need wait someone who just applied and see what is the latest message to ask wait.

First impression to me:

1. Just launched and already fail to meet their "agreeable/promise" statement; what a shame of the bank?
2. Checking of account is not done in according first come first serve, but pickup as what you like?

This post has been edited by jack2: May 25 2024, 10:47 AM

Finally activated
Put 20 activate first
Money keep in rize and hlb first

i transfer some from rize... rize saving pots weird cannot edit or delete... aeon the app ok la not half baked ... can edit can put target... also got round up savings for qr code payment.

This post has been edited by ahucks: May 25 2024, 11:00 AM

Mine also not activated yet.

I have registered on Thursday afternoon.

I just called their customer hotline. Seems like clueless.

They checked and say my account already activated in their system and Ask me uninstall and reinstall the app which still the same

Say need to escalate internally to check

This post has been edited by vernon91: May 25 2024, 11:05 AM

did you get email notified or pop up from the app?

I think they lied you. If it is approved, you should have received the email right? They just putar2 u

This post has been edited by jack2: May 25 2024, 11:07 AM

Email

not sure, I just created since there is cashback for new user. Still waiting for the cashback tho

exactly, lying to customers shows their integrity. Cannot fulfil yet action action put 24 hrs confidently

send them email to ask

Ticket #000118xx has been created
Dear xxx

Thank you for reaching out to AEON Bank. Your support ticket #00011813 has been received and is currently in Submitted status. Our Customer Service Agent will be in touch to assist you within 1 calendar day. Please feel free to reply to this email if you have any additional information regarding your case.

we will see if they will reply within 1 calendar year.

They replied this



The CS did not read the content properly and asked me to wait 24 hours pass. I have mentioned my application has been more than 24 hours.

This post has been edited by jack2: May 25 2024, 11:47 AM

The CS dont know anything one. That time I called regarding registration issue, give me stupid solution. I emailed them later on, also get nonsense.

Also, it was so noisy with many interfering background noise. I can hear VERY CLEARLY the person sitting next to him talking to another customer on the phone, that I can barely hear the CS guy myself. I ended the call as he was just wasting my time.

Ya la.

If activate app should sent email or notification

I guess I will just continue to wait

I'll just ignore them from now regardless the application status.

Ada or x ada pun x apa.

Japanese team kalah to Singapore team. LOL

This post has been edited by jack2: May 25 2024, 11:53 AM