On 18/12/2024, I received a WhatsApp from Unifi Care stating my Unifi Home plan is eligible for a FREE upgrade to 1gbps. I filled out all the requested information, submitted the order, and received their confirmation email with a reference number. On 26/12/24, I received the same WhatsApp again and filled out the same form on the website. I received a new confirmation email with a different reference number this time. I waited till 2nd Jan, but no order was reflected in my Unifi portal nor did anyone from TM contact me. When I chatted with TM Unifi Customer Service, the agent informed me that none of the orders above were reflected. She further added that it also depends on the infrastructure in my area to support 1Gbps. She said she checked at that moment, and it shows I'm not eligible.    I was like, if not supported why did you send me the WhatsApp twice? She couldn't answer that and kept saying I should wait for the free upgrade.   So I decided to escalate it to MCMC to get it done

I followed the steps exactly explained here:

So I decided to escalate it to MCMC to get it done

Good luck, I already gave up as I know the fix will not persist unless they fix the root cause.

It's an integration issue between their billing system and provisioning system.

Do share if you manage to get it resolved.

FYI, it's not a fiber cable quality issue. They will try to blame it on that.

So today 24 Jan 2025, all report officially closed

1st issue : 1gbps package only get 940-950mbps max. The main culprit is the network card at cabinet. NOC takes almost 8days to respond,
and finally today they replacing with a new card. Issue settle and getting back 1050-1100mbps speed

2nd issue : High fibre reading (-25). The main culprit is the looping made by them for extra port. They manage to bring down to -22 and im okay
with it as long as there is no loss. If the reading getting high again and high loss, they ask to make a report then only further action will be taken

3rd issue : Unstable wifi on Black Dlink FX3060V. Getting the new 2.0.6 firmware and so far so good

So as conclusion, 1gbps package means 1000mbps, less than that, just lodge report. There is no such thing at least 90% of speed. Why
advertise 1gbps/2gbps if cant supply it to customer. Thats scam

My plan was exactly as yours RM159 (800+Ultimate+calls)

1Gbps free upgrade done on 31/7/2024.
https://forum.lowyat.net/index.php?showtopi...ost&p=110173441

On 8th January I escalated this issue to MCMC, last week Unifi called me saying I'm entitled to the speed upgrade and made an appointment on the 27th for my speed upgrade of 800mbps > 1gbps.

Can share firmware?

Any sifu can advised, under 100Mbps package but the download I'm getting only 1.2MB/s 
Contacted Unifi agent to reset port, restart router & modem however still same.

My laptop wifi AX210 speedtest result for 800mnps package.

So today 24 Jan 2025, all report officially closed

1st issue : 1gbps package only get 940-950mbps max. The main culprit is the network card at cabinet. NOC takes almost 8days to respond,
and finally today they replacing with a new card. Issue settle and getting back 1050-1100mbps speed

2nd issue : High fibre reading (-25). The main culprit is the looping made by them for extra port. They manage to bring down to -22 and im okay
with it as long as there is no loss. If the reading getting high again and high loss, they ask to make a report then only further action will be taken

3rd issue : Unstable wifi on Black Dlink FX3060V. Getting the new 2.0.6 firmware and so far so good

So as conclusion, 1gbps package means 1000mbps, less than that, just lodge report. There is no such thing at least 90% of speed. Why
advertise 1gbps/2gbps if cant supply it to customer. Thats scam

Any sifu can advised, under 100Mbps package but the download I'm getting only 1.2MB/s 
Contacted Unifi agent to reset port, restart router & modem however still same.

For unifi, no issue since got priority. It's is more towards other ISPs since they just rented the fiber and equipment and they set their T&C that 90% of speed must be achieved. ISP M is mentioned and they said so even with MCMC guidelines provided. So as long above the 900+ Mbps, the case will be closed... so other ISPs kena while Unifi take the winnings.   

I managed to get mine settled but then it took very long and I managed to keep my MCMC report opened for around 6 months till my speed was achieved cuz I kept updating every 2 weeks on the status.

Anyone know when will release SWU5.0 package?

The upload speed vs the download speed is quick a joke.

6 month bro.. thats really a long journey

as for me its simple, i pay xxx amount for xxx speed subscribed. Lower than advertise/subscribed speed means provider fail to deliver services. so ill just make a report.
been practicing this since Unifi VIP5 package 2012

so far this current issue is the longest time takes by TM to fix which is 10days. So ill just request for rebate on bill starting from the 1st report on 15jan until they fix it
on 24 jan. Total 9 days pro rate

actually all subscriber especially those ultra 1gbps/2gbps speed entitled for full speed 1000mbps/2000mbps and above. Its just most of subscriber be just like ahhh its ok
940mbps is enough no need to dig in more. "Bersyukurlah"... No report lodge, so TM just being ignorance doesnt upgrade their cabinet equipment until they are
facing continuous report

The problem was getting ppl to join in the complaint so yea. So now, can say settled dy. 

6 month bro.. thats really a long journey

as for me its simple, i pay xxx amount for xxx speed subscribed. Lower than advertise/subscribed speed means provider fail to deliver services. so ill just make a report.
been practicing this since Unifi VIP5 package 2012

so far this current issue is the longest time takes by TM to fix which is 10days. So ill just request for rebate on bill starting from the 1st report on 15jan until they fix it
on 24 jan. Total 9 days pro rate

actually all subscriber especially those ultra 1gbps/2gbps speed entitled for full speed 1000mbps/2000mbps and above. Its just most of subscriber be just like ahhh its ok
940mbps is enough no need to dig in more. "Bersyukurlah"... No report lodge, so TM just being ignorance doesnt upgrade their cabinet equipment until they are
facing continuous report

actually all subscriber especially those ultra 1gbps/2gbps speed entitled for full speed 1000mbps/2000mbps and above. Its just most of subscriber be just like ahhh its ok
940mbps is enough no need to dig in more. "Bersyukurlah"... No report lodge, so TM just being ignorance doesnt upgrade their cabinet equipment until they are
facing continuous report