Is something wrong with TM this week??
This problem happens on last Friday, so i contact TM from Facebook (Since 3 of the customer service number is useless and no one is picking up)
their representative gives me the EasyFix Guide and i told them already tried(turn off router, they reset the port and etc) still the same
so they make a report number and the technician came to my home on this Monday, checked the cables and make speed test with their temporary account but end up also the same.
my plan is 500Mbps and yet i keep getting below 100Mbps

so now, what i am trying to say is, WHAT THE HECK IS GOING ON??

here is today's speed test result


i can't even watch streams using the UnifiTV app

Anyone facing issue with Astro connected to Unifi? I'm using Astro plug n play box past 1 week they connection to Astro was so sluggish hardly reach 10mbps. Don't know either issue with Astro or TM

Anyone facing issue with Astro connected to Unifi? I'm using Astro plug n play box past 1 week they connection to Astro was so sluggish hardly reach 10mbps. Don't know either issue with Astro or TM

Yes, after login with TMadmin account.
I only see my unifi id password in "dot dot dot".

How to know the real password.   

Is something wrong with TM this week??
This problem happens on last Friday, so i contact TM from Facebook (Since 3 of the customer service number is useless and no one is picking up)
their representative gives me the EasyFix Guide and i told them already tried(turn off router, they reset the port and etc) still the same
so they make a report number and the technician came to my home on this Monday, checked the cables and make speed test with their temporary account but end up also the same.
my plan is 500Mbps and yet i keep getting below 100Mbps

so now, what i am trying to say is, WHAT THE HECK IS GOING ON??

here is today's speed test result


i can't even watch streams using the UnifiTV app

I guess the router rosak. Try connecting to a different band like 5GHz/2.4GHz and test the speed. Or connect via LAN cable and see if that works. I don’t think it’s a fibwr cable issue—if it was, you wouldn’t be able to connect langsung liao.

Yes, after login with TMadmin account.
I only see my unifi id password in "dot dot dot".

How to know the real password.   

Is something wrong with TM this week??
This problem happens on last Friday, so i contact TM from Facebook (Since 3 of the customer service number is useless and no one is picking up)
their representative gives me the EasyFix Guide and i told them already tried(turn off router, they reset the port and etc) still the same
so they make a report number and the technician came to my home on this Monday, checked the cables and make speed test with their temporary account but end up also the same.
my plan is 500Mbps and yet i keep getting below 100Mbps

so now, what i am trying to say is, WHAT THE HECK IS GOING ON??

here is today's speed test result


i can't even watch streams using the UnifiTV app

maybe router issue buy you own router settle

hahah, anyone post slow speed problem, standard answer buy own router tm give carp router

I guess the router rosak. Try connecting to a different band like 5GHz/2.4GHz and test the speed. Or connect via LAN cable and see if that works. I don’t think it’s a fibwr cable issue—if it was, you wouldn’t be able to connect langsung liao.

yah you correct router issue i am sure not problem fibre cable

look like your fiber cable or port have issue

i already change my router and still the same..
BTW, i change from TM DIR-X3060Z to my old Asus RT-AC85U

port issue?? they already tried the reset port while i turned off the router, still the same.
or maybe i didn't understand at all

i have simillar issue before,

the issue with mine is the fibre connection on blackbox is loose/broken. they change the port on the box and it fix 

Same but on TIME. Installer accidentally melt the fibre with hot glue gun. During hot weather, the fibre reading would degrade so bad. Download speed drops and packet loss is high but upload is fine at full speed. No problem after installer came and fix it.

Guys help for this price is actually worth?
I'm planning to upgrade from TP Link AX73

Normal price is about RM1000.00
I guess

i already change my router and still the same..
BTW, i change from TM DIR-X3060Z to my old Asus RT-AC85U

port issue?? they already tried the reset port while i turned off the router, still the same.
or maybe i didn't understand at all

being using it for 9 months, from tuf ax3000 to ax6000

the worst part of tuf ax6000 is using mtk cpu, which is not support by merlin fw 

the widest coverage is good.. 6 antenna can cover my 2 storey house 
and its super stable.. im on 1Gbps plan + zte Onu
average traffic usage 20-25TB monthly
from ur case.. ax73 already powerful enuff,.. no need to upgrade to tuf ax6000
unless u aim for 2Gbps plan, look for wifi 7 for future proof

ohh RT-AC85U still speed bad
what BTU you use ???

the TM provide Huawei Echolife HG8240H

but can we change to our own bought BTU or do not touch them at all??