Is something wrong with TM this week??
This problem happens on last Friday, so i contact TM from Facebook (Since 3 of the customer service number is useless and no one is picking up)
their representative gives me the EasyFix Guide and i told them already tried(turn off router, they reset the port and etc) still the same
so they make a report number and the technician came to my home on this Monday, checked the cables and make speed test with their temporary account but end up also the same.
my plan is 500Mbps and yet i keep getting below 100Mbps

so now, what i am trying to say is, WHAT THE HECK IS GOING ON??

here is today's speed test result


i can't even watch streams using the UnifiTV app

This post has been edited by A183RT0: Aug 8 2024, 07:35 PM

i already change my router and still the same..
BTW, i change from TM DIR-X3060Z to my old Asus RT-AC85U



port issue?? they already tried the reset port while i turned off the router, still the same.
or maybe i didn't understand at all

This post has been edited by A183RT0: Aug 9 2024, 09:56 AM

the TM provide Huawei Echolife HG8240H

but can we change to our own bought BTU or do not touch them at all??