Thank you

Does your office pay more to get better IP? Why do they give some region bad IPs?

i am sure tm wont help waste time they just do reset port noting effect ip address change sigh

Would you like a diagnostic? Please specify clearly what problem are you facing and the steps to reproduce them.
I find it hard to believe some numbers will cause problem. As far as computer is concerned it is just a number.

Unpredictable and sudden bad routing to western servers. You get very bad ping via pingplotter to certain western servers, some international sites load very slowly or not at all, especially if servers are located soley in the west. You don't know when it will hit, whether it is because of undersea cable fault or repair. No word or information from TM at all. Just lot of users complained before:

https://forum.lowyat.net/topic/5149798

https://forum.lowyat.net/topic/5453176

I think it has been some years with intermittent cable issues. Some IP ranges seem to fare better strangely, hence users trying to 'roll' other 'good' IP ranges instead but are stuck with the bad 42.x range. Some time ago you usually can avoid the bad range by reset your router but now most people are stuck in the bad range and unable to change it.

For 42.x range, in the am hours the ping is usually back to normal like <250ms, but the bad ping time can happen any time, so you get 1000+ms and packet loss. Local sites or most popular sites like Youtube/Facebook with multiple server locations are usually still okay and not affected hence the majority of users are unaware of issue.

The links you posted affect all TM customer, not specific IP range. Please provide actionable items like specific IP address so I can look it or even better a packet capture that highlight the problem.

Like I said, there is no feng shui in network. Don't focus on IP address and ignore the other possibility.

Referring to:
https://bgpview.io/asn/4788#prefixes-v4

It seems the whole block of 42.188.0.0/14 is hard assigned to a few BNG. It might very well be those BNG are congested.
It could also be possible TM has many suppliers for their BNG and those are the few that has issues, just like their ZTE core network upgrade.

Since it is hard assigned, you can never get another prefix, ever... Unless you move out

This post has been edited by kwss: Jun 15 2024, 10:25 PM

Different ip range connect to different gateway. Some have better routing than others and its also area dependent. Its better to have the option to choose which one perform well for you. As for me 175.xxx and 124.xxx is good. I had 42.xxx for about a year and a half and it's very unreliable since I play online games alot. Once there's maintenance in my area and suddenly I'm not tied to that 42.xxx ip range anymore. Thank god I'd never want to go back to that ip range ever again.

Do you really need 2GB internet connection ? what did you use it for ?
Even mine after upgrade also facing issue with slow internet to oversea , now even apps can't load , website slow and etc.
Now , almost all website ping over 100-1k ms.

No they don't. This is a myth that has been circulating like forever. All of them use the same international gateway. You can easily prove this with BGP Looking Glass.
The only factor I can think of is the BNG.

All BNGs will connect to a ring network, which then connect internationally. If the ring network or the international gateway is broken it should affect everyone.

Has anyone else noticed that add-ons for MESH/Smart Home devices are missing from the UniFi app and website, or is it just me?

Which overseas sites are having issues?

office pay RM1xx That BIZ lucky my office ip range is best stable sad

many site slow and shopee slow and lag etc
if 175.xxx.xxx ip seeem batter to me

Can you list the exact URL?
Also can you check if your home and office is connected to the same BNG? If you are using Mikrotik then it is listed as "Active AC Name".
If your router don't show this field then you gotta packet capture the PPPoE handshake.

There are plenty to choose from if you want to spend time investigate. Like for example AWS servers in US N. Virginia (us-east-1) displays average ping of 300-350ms (https://awsspeedtest.com/latency) which seems fine on paper but in actual connection like a game connection which relies on steady packets you will get frequent packet loss, disconnections or high pings upwards to 4000ms (https://en-forum.guildwars2.com/topic/130645-locationip-of-us-servers-please/).

And it is not all day either which is strange, during am hours things are back to <250ms, and the packet loss happens at random times. Could be congestion issue for the steady in am hours but some IP ranges are not affected no matter the time of day. If someone have other Unifi IP range maybe they can try see if they get better routing for these? anyways customers who get stuck with this range can't do anything.

https://i.imgur.com/T8lojDT.jpg

18.204.102.208

54.205.4.11

52.73.147.16

same like me you got lucky 175.xxx and 124.xxx
i have remember long time ago used 175.xxx very good also and 118.xxx good daam

This is not an IP range problem I am trying to diagnose. This affects everyone including me.
I am not protecting TM or anyone. If it is a problem, it is a problem.

my home asus router and office also asus router
we don't have mikrotik

same cannot load apps at all. even laz also the same.

I am unable to connect to other IP range atm so I can't show you that certain other IP range are not affected usually, that was my experience like a year or more ago unless something has changed now and everyone is now affected. If you are currently connected via other IP range you can test it yourself easily, hence why I posted the IPs you requested earlier.