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 CelcomDigi

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jasontanky
post Oct 30 2024, 10:30 PM

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QUOTE(azrash @ Oct 30 2024, 08:26 PM)
So if I am connected to merged network, these are some of the EARFCN I should see on NetMonster based on what has been shared in the recent posts: 1650, 3150, 375, 3600, 3350, or 525/524

Oh wow, i have learned so much today. Thank you for sharing.

This is what net monster reports on my Pixel 7. out of curiosity, I have also included a quick 4G and 5G speed test as well as comparison. They both are done to the same test server (Digi Malaysia). This is on the edge of Ampang next to forest area.

user posted image
user posted image
user posted image

I am impressed that
- 4g speed can reach more than 200 Mbps. ( Have also been told that the Pixel 7 modem is not too good, so perhaps Qualcomm modem would be even better)
- 4g upload speed is higher than 5G
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Basically to keep it simple
Digi EARFCN was 3524, 1850, 524, 3350
Celcom EARFCN was 3600, 1650, 375, 3150

The integrated network means the antenna will broadcast both Celcom and Digi spectrum so user could enjoy better speed due to wider road. If you are in an area where the network is not merged, it is highly unlikely to see another telco EARFCN unless your phone 4G signal is very weak as it is trying to scan and connect to all available signal (including by other telco)
xHj09
post Oct 31 2024, 12:50 AM

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QUOTE(jasontanky @ Oct 29 2024, 09:33 AM)
If the location is still on the table despite beyond the "planned deadline" means the process is still not completed. I am still connected to Celcom (not the merged CelcomDigi) while in Cyberjaya
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I’m complaining coz it’s merged, but no improvement

Anyway just rechecked my message

Somehow upgrading again lol..

user posted image

This post has been edited by xHj09: Oct 31 2024, 12:55 AM
nexona88
post Oct 31 2024, 08:42 AM

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QUOTE(xHj09 @ Oct 31 2024, 12:50 AM)
I’m complaining coz it’s merged, but no improvement

Anyway just rechecked my message

Somehow upgrading again lol..

user posted image
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Upgrade gone wrong previously...
They mess up everything...

Now need to repair back
jasontanky
post Oct 31 2024, 11:07 AM

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QUOTE(xHj09 @ Oct 31 2024, 12:50 AM)
I’m complaining coz it’s merged, but no improvement

Anyway just rechecked my message

Somehow upgrading again lol..

user posted image
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The SMS is never accurate. I only started to enjoy the upgraded network 3 days after the SMS. The worst thing is Digi network planner messed up things here, Digi in my house has about 5 months hardly connect to 4G+ but stuck with 900MHz 4G due to their poor planning. So literally stuck with 5Mbps 4G speed unless the phone suddenly reconnect to other frequencies (luck based). The problem was only resolved when Digi switch on Celcom frequencies (the moment CelcomDigi network was truly integrated)

Celcom was not affected as Celcom is the one they planned to deprecate here
xHj09
post Oct 31 2024, 02:13 PM

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QUOTE(jasontanky @ Oct 31 2024, 11:07 AM)
The SMS is never accurate. I only started to enjoy the upgraded network 3 days after the SMS. The worst thing is Digi network planner messed up things here,  Digi in my house has about 5 months hardly connect to 4G+ but stuck with 900MHz 4G due to their poor planning. So literally stuck with 5Mbps 4G speed unless the phone suddenly reconnect to other frequencies (luck based). The problem was only resolved when Digi switch on Celcom frequencies (the moment CelcomDigi network was truly integrated)

Celcom was not affected as Celcom is the one they planned to deprecate here
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Ok, my location is back in the table. We’ll see next week after they’re done. when it’s really done, the network will then be showing celcomdigi right?

Wait what do you mean they planned to deprecate celcom at your place instead of merging?
NoNameSoldier
post Oct 31 2024, 02:16 PM

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QUOTE(jasontanky @ Oct 31 2024, 11:07 AM)
The SMS is never accurate. I only started to enjoy the upgraded network 3 days after the SMS. The worst thing is Digi network planner messed up things here,  Digi in my house has about 5 months hardly connect to 4G+ but stuck with 900MHz 4G due to their poor planning. So literally stuck with 5Mbps 4G speed unless the phone suddenly reconnect to other frequencies (luck based). The problem was only resolved when Digi switch on Celcom frequencies (the moment CelcomDigi network was truly integrated)

Celcom was not affected as Celcom is the one they planned to deprecate here
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Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
YoungMan
post Oct 31 2024, 02:35 PM

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QUOTE(NoNameSoldier @ Oct 31 2024, 02:16 PM)
Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
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It depends on area. Some experience worst line quality on Celcomdigi, and some telcos on another area.
jasontanky
post Oct 31 2024, 03:40 PM

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QUOTE(NoNameSoldier @ Oct 31 2024, 02:16 PM)
Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
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Nah, the merged network is way better than Maxis in my area. Maxis is not even a close second

This post has been edited by jasontanky: Oct 31 2024, 03:42 PM
jasontanky
post Oct 31 2024, 03:45 PM

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QUOTE(xHj09 @ Oct 31 2024, 02:13 PM)
Ok, my location is back in the table. We’ll see next week after they’re done. when it’s really done, the network will then be showing celcomdigi right?

Wait what do you mean they planned to deprecate celcom at your place instead of merging?
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Equipment from one telco will be deprecated and another one will be upgraded to support the traffic. Don't worry as the new network will continue to broadcast 2 networks' frequencies together, which means the network capacity will actually improved given there will be more towers after the merger
JLA
post Oct 31 2024, 03:50 PM

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QUOTE(NoNameSoldier @ Oct 31 2024, 02:16 PM)
Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
*
cheap internet plan with biggest quota
internet always active
can use with modem router
speed depend of locations, tower, blabla
azrash
post Oct 31 2024, 04:43 PM

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QUOTE(Sam Leong @ Oct 30 2024, 09:26 PM)
Pixel 7 Pro 3CA 561Mbps CelcomDigi Merged Area
Non related but would recommend you to root your Pixel 7 Pro so you can see these details (including SIB1 which you can see whether it's a CelcomDigi merged tower or not as if merged there are two PLMN which are 502 19 and 502 16) and unlimited Google Photos backup
user posted image
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Thank you for the suggestion. I haven't rooted my Pixel since the 5. It was quite cumbersome to play cat and mouse game to make sure payment apps work. I think knowing the EARFCN is enough for me. And yes, I also have the OG Pixel for Google photos backup

QUOTE(NoNameSoldier @ Oct 31 2024, 02:16 PM)
Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
*



+ 1 as the others, the network is better than Maxis for me too, especially for me as I travel to rural areas a lot and I was testing both networks. And the value has improved a lot in these last two years from heavy competitions. Maxis customer service is miles better though.

I went for CelcomDigi because Hotlink prepaid doesn't have an eSIM option.

Sam Leong
post Oct 31 2024, 05:09 PM

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QUOTE(azrash @ Oct 31 2024, 04:43 PM)
Maxis customer service is miles better though.
Prior to CelcomDigi merge , Digi customer service is the best Customer Service in 4 big telcos from my personal experience. But since the merging the quality dropped alot 🤡
LuckyBai
post Oct 31 2024, 05:12 PM

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QUOTE(Sam Leong @ Oct 31 2024, 05:09 PM)
Prior to CelcomDigi merge , Digi customer service is the best Customer Service in 4 big telcos from my personal experience. But since the merging the quality dropped alot 🤡
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Because they are the same geng that says jika x suke boleh keluar
Epic_winner091
post Oct 31 2024, 06:46 PM

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You can see the combined network in action here. Celcom B3 and Digi B3 being aggregated together.

This post has been edited by Epic_winner091: Oct 31 2024, 06:54 PM


Attached thumbnail(s)
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jasontanky
post Oct 31 2024, 06:59 PM

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QUOTE(Sam Leong @ Oct 31 2024, 05:09 PM)
Prior to CelcomDigi merge , Digi customer service is the best Customer Service in 4 big telcos from my personal experience. But since the merging the quality dropped alot 🤡
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Customer Service from Celcom users perspective had not changed much. It had been worse than Maxis since more than a decade ago... But yeah, now Digi got the Celcom CS gene, getting worse now
pokemon
post Oct 31 2024, 09:15 PM

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QUOTE(jasontanky @ Oct 31 2024, 06:59 PM)
Customer Service from Celcom users perspective had not changed much. It had been worse than Maxis since more than a decade ago... But yeah, now Digi got the Celcom CS gene, getting worse now
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Digi customer service always the worst during billing dispute.
All the billings issues will be pushed to text chatting.

Raymond T.
post Nov 1 2024, 02:07 AM

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QUOTE(NoNameSoldier @ Oct 31 2024, 02:16 PM)
Unsure why would people still use digi and celcom. They are worse, not just network experiences but also customer services too
*
customer service indeed very bad
westlife
post Nov 6 2024, 10:53 PM

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if never need to deal with digi customer service, using digi line is quite ok...

at least it is the only decent prepaid line that comes with esim.
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post Nov 6 2024, 11:26 PM

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QUOTE(jasontanky @ Oct 31 2024, 06:59 PM)
Customer Service from Celcom users perspective had not changed much. It had been worse than Maxis since more than a decade ago... But yeah, now Digi got the Celcom CS gene, getting worse now
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Celcom , tm, unifi all same.
Captain89
post Nov 7 2024, 12:15 AM

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QUOTE(jasontanky @ Oct 31 2024, 05:29 PM)
Customer Service from Celcom users perspective had not changed much. It had been worse than Maxis since more than a decade ago... But yeah, now Digi got the Celcom CS gene, getting worse now
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They let me wait for half an hour just to get a person to talk end up had to visit their Hq to solve the issue. Same goes to most of telco as well

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