Hi, can you share your experience on Number 1?  Need to make online appointment for collection or if go straight to Jambatan, need to get number or not?

Applied for passport renewal for my kid online today and managed to submit the application and made payment. However, received another email saying fingerprint error.

Anyone have any idea do I need to get the queue number via QMS and line up in UTC Selangor or just walk up to queue counter to get special queue number for online renewal?

Depends on what the exact issue is.

My family member is because the IC is old version even though the website says that it's fingerprint error, so we still need to go renew IC at UTC and then go back to renew passport.

Sharing renew Msian passport experiencen IN KL Jalan Duta branch:

Branch:  Main Imigresen office in Jalan Duta

Applied online and paid RM200 online.

Did not receive any email.  But if did not receive email, go to the office where you apply online after 3 working day (see attached photo point #3).

So on 3rd day, I went to imigresen office in Jalan Duta (as i choose Jalan Duta online). 

Went there at 7:30am but it only opens at 8am (not sure if only puasa time).

Q was very long already for walk in.  For online application, Q is separate and shorter compared to walk in.  Q at kaunter 11 to get number.  But i was at number 16 already.

After getting number, wait to be called to get cap jari and or photo.

Usually its the cap jari problem.  They took cap jari (cos they werent able to get from JPN IC dept).  They gave choice if want retake the uploaded online photo.

After that go to next door B Q again and wait for release of passport. 

Finished around 10:15am
(+- 3 hrs).

Today unusually many people since its a long weekend and Imigresen was closed Thursday.

Advised:
To apply and pay online then visit imigresen after 3rd working day if did not receive email.  Walk in Q too long.

Note:  For walk in,  Imigresen will  prioritise seniors and young children. So if many seniors and children, normal people will be pushed back somemore.

Walked in UTC already today 9.30am. Seems got problem with my application UTC have to call Putrajaya coz they say cannot find my application in the system. Finally can get new passport at 12.20pm.

But the officer wants me to change my IC first before he will release my new passport. So JPN from 12.30pm , 45 ppl ahead of me and got my new IC at 3.35pm.

Sharing renew Msian passport experiencen IN KL Jalan Duta branch:

Branch:  Main Imigresen office in Jalan Duta

Applied online and paid RM200 online.

Did not receive any email.  But if did not receive email, go to the office where you apply online after 3 working day (see attached photo point #3).

So on 3rd day, I went to imigresen office in Jalan Duta (as i choose Jalan Duta online). 

Went there at 7:30am but it only opens at 8am (not sure if only puasa time).

Q was very long already for walk in.  For online application, Q is separate and shorter compared to walk in.  Q at kaunter 11 to get number.  But i was at number 16 already.

After getting number, wait to be called to get cap jari and or photo.

Usually its the cap jari problem.  They took cap jari (cos they werent able to get from JPN IC dept).  They gave choice if want retake the uploaded online photo.

After that go to next door B Q again and wait for release of passport. 

Finished around 10:15am
(+- 3 hrs).

Today unusually many people since its a long weekend and Imigresen was closed Thursday.

Advised:
To apply and pay online then visit imigresen after 3rd working day if did not receive email.  Walk in Q too long.

Note:  For walk in,  Imigresen will  prioritise seniors and young children. So if many seniors and children, normal people will be pushed back somemore.

If I apply online but thumbprint failed I still need to queue or not?
I went there 3 times on Sunday but that Indian women security tell me I need to queue and only limited number available on Sunday.

TQ for sharing.  May I know what type of passport photo you used in the application - taken using your phone or studio?
If you used own photo, what app did you use to get the immigration system to accept the photo?

I used a photo taken from studio when i applied for China Visa.  I didnt modify anything.  I just upload it since my studio photo match the requirement.

However, the officer at the counter gave me an option if i want to keep the studio photo or retake it.

PEMOHON MESTI HADIR BERSAMA KAD PENGENALAN ASAL / SURAT BERANAK
ASAL, PASPORT ASAL DAN CETAKAN RESIT BAYARAN.

really need to bring surat beranak ah? IC only kenot?

There is a slash (/) there, so it means either one will suffice, meaning;
If adult = Identity card
If child = Birth cert

PEMOHON MESTI HADIR BERSAMA KAD PENGENALAN ASAL / SURAT BERANAK
ASAL, PASPORT ASAL DAN CETAKAN RESIT BAYARAN.

really need to bring surat beranak ah? IC only kenot?

My passport is now stuck at Puchong branch. Limited number everyday and Sunday no open.

CNY till now. Damn sad....

Is it already ready, and you just need to collect it? Or… not even ready yet?

Is ready, but that branch I choose only give out 30 number everyday.
So I need to go queue before 6am and wait them open at 8am