Hi, can you share your experience on Number 1? Need to make online appointment for collection or if go straight to Jambatan, need to get number or not?

Also how do they determine who needs cap jari?

Sharing renew Msian passport experiencen IN KL Jalan Duta branch:

Branch: Main Imigresen office in Jalan Duta

Applied online and paid RM200 online.

Did not receive any email. But if did not receive email, go to the office where you apply online after 3 working day (see attached photo point #3).

So on 3rd day, I went to imigresen office in Jalan Duta (as i choose Jalan Duta online).

Went there at 7:30am but it only opens at 8am (not sure if only puasa time).

Q was very long already for walk in. For online application, Q is separate and shorter compared to walk in. Q at kaunter 11 to get number. But i was at number 16 already.

After getting number, wait to be called to get cap jari and or photo.

Usually its the cap jari problem. They took cap jari (cos they werent able to get from JPN IC dept). They gave choice if want retake the uploaded online photo.

After that go to next door B Q again and wait for release of passport.

Finished around 10:15am
(+- 3 hrs).

Today unusually many people since its a long weekend and Imigresen was closed Thursday.

Advised:
To apply and pay online then visit imigresen after 3rd working day if did not receive email. Walk in Q too long.

Note: For walk in, Imigresen will prioritise seniors and young children. So if many seniors and children, normal people will be pushed back somemore.

Which branch you went? According to the info they posted online, should be able to go there. Both walk in and online need to Q but it's different Q line. But i can only share my experience in Jln Duta not other branches.

I used a photo taken from studio when i applied for China Visa. I didnt modify anything. I just upload it since my studio photo match the requirement.

However, the officer at the counter gave me an option if i want to keep the studio photo or retake it.