Applied for passport renewal for my kid online today and managed to submit the application and made payment. However, received another email saying fingerprint error.

Anyone have any idea do I need to get the queue number via QMS and line up in UTC Selangor or just walk up to queue counter to get special queue number for online renewal?

just a quick feedback for everyone's benefit

For those renewing passport online and pickup in UTC Selangor, just need to bring your payment receipt and printout of renewal failure reason email, go to queue ticket counter. you'll be given a separate ticket number from those who walk in, ie much shorter queue number. However, upon submitting your docs OTC, you still have to wait for at least half hour for the passport to be completed and handover to you.