Thanks.

Been noticing lately that disney+hotstar, certain websites seems to be loading slower than normal. Wondering if this is unifi issue?

my lazada keeps showing connection error too

RM0 unifi: You've been pre-approved for unifi 300Mbps SME Grant+Cloud Storage. Click i.unifi.my/smegrant300cloud OR call 100(Press 4) to save RM107.40 for 12mth

66555 April 8 2022 3:48PM

https://biz.unifi.com.my/business/smegrant

FAQ for SME Step Forward Campaign ver. 2 (22022022): Customer

FREQUENTLY ASKED QUESTIONS (FAQ)
FOR
SME STEP FORWARD CAMPAIGN

https://home.unifi.com.my/sites/default/fil...r2_22022022.pdf

https://home.unifi.com.my/sites/default/fil...3a_4Aug2021.pdf

Terms and Conditions for SME Step Forward Campaign Version 2/2022

Terms & Conditions for SME Step Forward
Campaign

https://home.unifi.com.my/sites/default/fil...sion_2_2022.pdf

https://home.unifi.com.my/sites/default/fil...nt_03082021.pdf

Campaign Offering 2:
Non-SME Digitalisation
Grant
(“Non-SDG Offering”)

1.5 What does the
SD-WAN
offers?

 Under Managed Software Defined – Wide Area Network (“SD-WAN”), you can
choose either one depending on preferred speed.

Speed Device

100 Mbps
Cisco Meraki MX64W
BTU
BTU Installation
DECT Phone

300 Mbps
Cisco Meraki RG MX67W
BTU
BTU Installation
DECT Phone

500 Mbps
Cisco Meraki RG MX75
BTU
BTU Installation
DECT Phone

800 Mbps
Cisco Meraki RG MX250
BTU
BTU Installation
DECT Phone

3.1.2 How long is
the contract
period?

 Upon subscription and activation to the available packages under the
Campaign Offering, Customer is subjected to contract term as below:
No. Category Contract Term

2 Internet connectivity (SD-WAN) 36 months (Internet Connectivity)

3.0 CAMPAIGN PACKAGE 2: NON-SME DIGITALISATION GRANT (“NON-SDG OFFERING”)

3.1 OVERVIEW OF NON-SME DIGITALISATION GRANT (“NON-GRANT”)

3.2.1.1 Under NonSDG
Offering,
what is the
price detail
for Internet
Connectivity
(unifi Biz) for
this type of
customer?

 Under Non-SDG Offering, the price detail for Internet Connectivity (unifi Biz) for this
type of customer shall be illustrated as below:
Speed Commercial Rate
(RM)

30Mbps 99
100Mbps (without Mesh) 139
100Mbps (Mesh M4) 154
100Mbps (Mesh M9) 169
300Mbps (Wi-Fi 6 certified Mesh) 249
500Mbps (Wi-Fi 6 certified Mesh) 299
800Mbps (Wi-Fi 6 certified Mesh) 349

3.2.1.2 Under NonSDG
Offering,
what is the
price detail
for Internet
Connectivity
(SD-WAN)
for this type
of
customer?

 Under Non-SDG Offering, the price detail for Internet Connectivity (SD-WAN) for
this type of customer shall be illustrated as below:

Speed Commercial Rate
(RM)

SD-WAN Basic 100 Mbps 408
SD-WAN Basic 300 Mbps 576
SD-WAN Basic 500 Mbps 856
SD-WAN Basic 800 Mbps 1,747

https://meraki.cisco.com/product/security-s...l-branch/mx64w/

https://meraki.cisco.com/product/security-s...l-branch/mx67w/

https://meraki.cisco.com/product/security-s...ll-branch/mx75/

https://meraki.cisco.com/product/security-s...entrator/mx250/



This post has been edited by Alpha_Tay: Apr 8 2022, 05:36 PM

Hi, what package they offer to you now?

Guys, need info, thanks in advance
who are eligible to upgrade to the SWU offer 300mbps @ RM129

My current plan is 100mbps @ 129 and still within the contract, Am I eligible ?

And must walk in to TM point?

This post has been edited by rajlesta00: Apr 9 2022, 01:14 AM

Now it's Rm 249. Include a mesh and Unifi tv. Mesh is Fiberhome brand and the configuration page is very messy and confusing.

I have experience using TP-Link, Dlink and Asus but non of their configuration page are as confusing as Fiberhome one.

Unifi Tv is quite useless for me plus if you want Netflix on the Unifi tv, you need to sideload but then cannot stream 4k content on Netflix. Overall, the only thing that I want is the 500mbps internet but they don't offer standalone.

I moved from a condo using TIME at RM 149 500mbps to landed with UNIFI at RM 249 for 500mbps.


This is the UNIFI packages currently; https://home.unifi.com.my/anytimeanywhere

You have to go to Tmpoint and see if they want to give you the swu package. Because you are still under contract, they know you won't run away easily.

Hello, asking here before I deal with TM live chat CS.
I did apply Unifi application, but now I decided to cancel installation for some reason.
Will I face any penalty?

the installer came to install fiber or not? If not, then can cancel

they really enforce the 2 devices for 30 mbps plan?

Install fiber mean what? (I saw they doing something outside the pole, but not yet come in my house)

No TM didn't. TM says that because the e-waste wifi router TM provides only give good performance for 2 devices for 30Mbps package.

Turn off wifi on the e-waste router TM gives you, then pair the router with one of this MoFo and you can support 50 devices in your house even on 30Mbps connection.

You want to postpone the installation or cancel it? Better call 100 to check.

I wan to cancel.. i plan to ask at lyn before go to live chat

Ok.. me applying for digi 500Mbps package at RM180/mth. Let see unifi can counteroffer me.

You better call 100 to ask to cancel it. If you wait some more, soon when the technician come and you cancel, there will be penalty.

Don't think they have any better offer for 500mbps. Count yourself lucky if can get for RM199.

If I'm getting packet loss pinging to the gateway, what's the likely culprit?

Your gateway mean your router or unifi ip prefix gateway?
If pinging to your router having packet lost meaning the connection between your device and your router is having issue.
Or for packet lost to unifi prefix gateway most likely is unifi problem.(But super rarely to have this issue)

Look like what you said is correct, the best they can do is RM199 for 500mbps.
Can't beat Digi price for now. Digi really give very tempting offer to me since i was also their postpaid users which can reduce further to RM145/mth for 500mbps packages.

Anyway the Unifi CS gave hint get the free upgrade 300Mbps offer to me first. I think i better stay with Unifi for now cos without the house phone is quite troublesome to inform others families members about it.