You can't get it fixed if you do not mention model and brand.

Go to manufacturer's website and wait for the next release of firmware, drivers, or other craps.

It looked like a crap model.

3 times not enuf? Need sent 666 times only consider is it. Work in it industry but bodo bangang. O ur actual identify is the staff tat helps them delete all unfavorable post but in /k no power is it.

Too bad no side income d.

gotta say tho
if the company still dont want to assist you its best you open up a tribunal case
might be worth the hassle

10 pages aldxy TS, what's the latest update TL;DR

.
Please see above link = Illegear Selenite G 17.3" gaming laptop.
.

lol some people so lazy to read they just come in n bash (just in case some fanboy misunderstood, im toking about those tht keep asking wat brand & model and those tht bash TS for seeking help)

This post has been edited by chinti: Mar 4 2021, 09:40 AM

lazy to read through all 20 pages but lets determine hardware or software issue first. you mentioned you get blackscreen randomly if running on nvidia only, black screen on your laptop or external monitor?

If still can detect the GPU means a good thing? Look at device manager from time to time see if it disappears.

just leave a msg on whatsapp just now, pending for reply for rma process. Will update

Hello there,

i get backscreen on both laptop and external monitor.

its random, so i need to force restart it a few times, it will came up normally.

goodluck AGAIN (i think i wish u goodluk few times d ) and keep us updated on this

lets just ignore, we are here to get my laptop fixed

Good luck bro. Keep us updated.

up, waiting for update

agree with this. dont waste time. they are playing stalling tactics with you. you need to set deadlines for them to resolve your issue and prepare a timeline of events with all the necessary proof (receipts, screenshots of conversations, call logs etc) and send it to them. tell them if they are unable to resolve this issue within 14 days, you will escalate to kpdnhep and small claims court.

the longer you wait, the less chance you can resolve the issue favorably.

Been following this company's issue since that thread that got taken down. I was one of the lucky customers who got my refund back thanks to that thread, and I can tell you that actual numbers like deadlines is something they will not likely give out - I'm quite sure the other customers all went through the same hell of getting a "next week/month" reply each week/month they asked, followed by a note saying how it is someone else's fault (i.e. suppliers, who can't even answer you).
It goes to show how professional this team is - customers pay you to solve their problem, not listen to yours. If you screw up dateline, MAKE UP for it instead of buat bodoh.

Hi TS,

Since you mentioned that you are based in Penang, you might want to look into Asus ROG STRIX series for something with similar specs and budget next time. The experience from purchase to service had been very good for me:
1. Hari ini order, besok sampai. Payment is only released after confirming that you received the laptop (Shopee). You won't be grabbed by the balls for weeks/months.
2. Proper hardware (i.e. Intel SSD vs mystery brands) and warranty (Service Centre is in Penang island itself, you can choose to walk-in or arrange for pick-up)
3. Sent in for repairs recently. They gave clear instructions on how to debug/prepare/package before handing it over to their SC in Bayan Lepas. No questions asked for complete MoBo replacement other than getting my approval to reformat SSD for final validation to ensure that everything works fine before shipping back to me. Anything that requires timeline (i.e. ETA for parts to arrive or repair completion/updates) they gave actual dates so that you can track.

And yes, do escalate to KPDNHEP ASAP as suggested. With all the slow-mo ping pong going on between you and them, it's a sooner or later thing before your warranty expires, then it's all on you already XD

Apparently 3-4times is not enuf. Must need 3years continous send in n out baru ok to those fanboys.

most of the illegal fanboys doesnt even own the product
seriously not sure wat weed they smoking punya

Hello guys, thanks for the overwhelming reply/opinion.

Here's an update for you guys. I will take u guy step by step since they agree on RMA,BUT they have to check and diagnosed on the laptop weather its hardware problem. (hopefully not user problem again)

I took all video/image/conversation as evidence, i don't mind being transparent in this case.


This morning i text ILLEGEAR for my RMA process.







Video above please refer to the Image below, i will attached and explain.





Note: this is the first Occurrences after previous admitted to ILLEGEAR HOSPITAL (LAST ADMITTED : 22 January 2021) Received on my door step, 27 January 2021 (5 Days of Diagnosis) Came out no problem on their side.
First Occurrences : Date 5 Feb 2021 Laptop cant detect on GPU. So i switched in BIOS running on dGPU only.Due to MCO i cant cross state so i have to think an alternative way to work, i will switch to dGPU which is not recommended by ILLEGEAR (Please refer Pic 2.)

After switching to dGPU, its a random luck sometimes it can be switched on sometime will be blackscreen.
You can see above the webcam is blinking which they are scanning my face to log in, the power light and keyboard RGB light are on.


this is today before sending back to ILLEGEAR, i switched back go Hybrid and it able to detect my GPU.
(On and Off) please refer pic 1 which are earlier date it cant be detect.


My boy is ready to go, been keeping this box since my first problem (Fried SSD) . Finger cross i wont be using it anymore.

now only wan check n diagnosed whether is hardware problem?
kena /k condemn no check hardware d baru take action, previously 3 times send back do wat shit?
oh ya, format and stress test like all their laptop does

Just a suggestion. Cant try use older driver for display and chipset.


Edit.I am slow as you already send in. Anyway good luck.

This post has been edited by dreign: Mar 4 2021, 02:09 PM