Do you have your AIA+ app?
You should be able to trace all the policies registered with your NRIC.

Kalau betul xde, maybe someone trying to use your card to pay their premiums.
Tukar new card je lah.

I attempt to shed some light ya.
ILP is designed to be a Leveled-Premium Product. What this means is that the premium is averaged out to the point that the annual premiums remain the same year on year. Why it is so important to distinguish it in such a way?
It is because the premium is not, never was, and will never be claimed to be fixed.

Why they cannot fix now leh?
Because the premiums will be very high. You also won't buy.
At the current, every repricing also create a wave of discussion demonizing the whole insurance industry liao.
Give you the option to fix the premiums into the far future... We don't want to deal with daily disturbance in the force neh.
As for the Life Planners like myself, lagi worse. Whole world want to check my pocket see how much I earn, count every cent I have on behalf of LHDN. (Really no need, I already kena audit few times)

So now that claims are going through the roof (and newfound roofs year on year), nobody happy liao.
As educated members of society, let's take a deep dive into the crux of the problem, the devil always in the details - the numbers.
Other company I don't know, so won't comment much.
In 2024, AIA Malaysia paid out RM 5.75b in claims.
Of that, RM 4.75b is paid to hospitals & clinics in the form of medical bills & charges. The deductibles, items that are not covered, tak kira sebab tak bayar.
Among the top 10 diagnosis, the average inpatient payout ranges between 6,000 to 51,000 per claim.
Total average per claim is 11,000.
Among the top 10 categories of diagnosis - standing at #2 is General Conditions with an average payout of RM 8,000; standing at #8 is General Infections with an average payout of RM 7,000.

Now, we cannot say for sure that these are abuses or fraudulent claims. Because we are not doctors.
Even if you ARE a doctor, you're most probably not the attending physician to these cases, kan?
As educated members of society, we want to look at other ways to make the system efficient and optimized for everybody's benefit.
So the first move was to introduce deductibles as a means of lowering the premiums.
And the market reacted as it should. And a friendly deductible of RM 300 or RM 500 has proven to be acceptable to the market.
Hence the SMART Option arrived.

Crash Course on SMART Option: https://www.aia.com.my/en/help-support/clai...rt-journey.html

TL;DR version:
Why pay RM 500 deductible when the problem could easily be handled at the GP for RM 100 - RM 200?
Follow the SMART Journey, enjoy lower premiums.
Don't follow the SMART Journey, then let's shoulder the burden together.

As it is, the medical portfolio is currently running at a loss to insurers.
Yet, the gomen interfered to soften the blow to the rakyat.
As a commitment to continue as partners in nationbuilding, all members of LIAM agreed.
It doesn't mean that the insurers are out to get you.
Just like how the police force is not created to make our lives even harder.

I strongly believe that regular review and openly sharing with your Life Planners is the way to cultivate that symbiotic relationship.
Personally, I train my agents the same way - we will only grow when our customers grow.
They don't benefit from our advise, we won't benefit in the long term.

The premium is fixed. The company cannot, on month January, say that you need to pay RM400, then on month February, say that you need to pay RM800. Without consent, the company cannot simply increase the premium as they like. What they can change though, is the cost of insurance.

Don't understand why you are so adamant in claiming the premium is fixed.

Are you a insurance agent? Cos JIUHWEI do sell insurance...

And thanks to the recent 2 years debacle, many of us had our medical premium fees increased, with or without our consent.

because many irresponsible agents out there like to con their clients into "increasing" their premiums so that they can earn a better commission. One of my aunt fell into this trap. The agent say premium has increased because cost of insurance has increase, and her premium went from rm400 to rm800. Later I check why the high increase, and they found out that the agent just put the extra rm400 into "investments", the actual medical premium only increase like 10%.

Many people out there got played. Many many irresponsible agents try to make a fast buck. The client just sign the papers because they trust the agents. Do you due diligence, know that premiums can only increase if you give your consent

Yes company cannot increase the premium without your consent. But it is like a blackmail by the company if you refuse to increase premium.

If you you don't increase your premium, your duration of coverage decreases. It is essentially an indirect blackmail.

again another misconception. The duration of the coverage doesn't decrease, the coverage will follow the contract that you signed. If you sign 80 y/o, then it will last until 80 y/o, not one year less or one more.

What decreases is the unit deduction for COI increase. Units will be deducted more if COI increase, that seems intuitive. But you also need to factor in if your investment is doing very well, in fact less units will be deducted, so overall your coverage is still sustainable. If your investments are doing poorly like 2008 crisis, then even without COI increase, you would still need to top up your premiums.

Many lay people do not understand the dynamics of ILP and they easily get conned by their agents. My aunt was one of them, the agent just told her that she needs to increase her premium because of the so-called "medical repricing". But 100% premium increase did not make sense to me, so I went to check her new policy, and found out that the agent tricked her into signing a new "investment rider" tagged onto her medical plan. As you can guess, new rider means extra commission for the agent

If the policy contract does not mentions or hv terms / clauses stating that "your premium is guaranteed to be fixed" or has clause/terms stated as "premium will be subjected to change", .... the insurance company can make premium revision by giving you notice in advance.
There is no need to acknowledge or reply to them after received those notices and the insured can also argue that he did not receive those notices too. So in those notices, there is no request or need for you to gives them consent for the increase in premium.
If your usual premium payment is by reoccurrence CC payment, the new revised amount will auto be charged to the CC. No consent is required.
If you are doing the premium payment by manual, and if you dont agree with the increased premium, you can continue to pay "the old" premium price, this will be sort of paying just partial premium payments. This may or would results in kick in of auto premium loan or using the available of cash value to pay the differences.
In short the sustainability of your policy will be impacted.

The duration of coverage does not change unless the policy can be sustained. If there is not enough cash value to sustain the policy due to not continue to pay the suggested new premium, then the policy cannot be sustained, thus lapsed even though your policy covers till 80 yrs old and you are now only 40.

This post has been edited by MUM: Oct 29 2025, 05:00 PM

Yes you can sign till 80 years old. Is whether the premium you pay can sustain you until 80 years old. If you look at the ILP, majority of the ILP premium cannot even sustain until the age you want unless you up the premium paid.

So if the premium cannot sustain you until 80 years old, the company can ask you to increase premium so that can reach your coverage age or perform a lump sum top-up.

well of course, that's just common sense. But many people don't have common sense because they are not well versed in how ILP works. Like how do you explain to someone that medical repricing doesn't mean your premium 100% increase?

In Dec 2024, ...
BNM implemented, ...

"To help manage the impact of MHIT premium adjustments, ITOs will spread out the changes in premiums over a minimum of three years for all policyholders affected by the repricing. This measure will remain in place until the end of 2026. With this measure, at least 80% of policyholders are expected to experience yearly premium adjustments due to medical claims inflation of less than 10%..

If this 10% pa increment, were to continue, ...very soon 100% premium increased....in just under 8 yrs, due to medical claim inlation alone. (Not yet add in due to age factor)

https://www.bnm.gov.my/-/mhit-pr

Caveat emptor, ...those that under budget but still wishes to own "very good" to hv medical ILP.

This post has been edited by MUM: Oct 29 2025, 06:52 PM

Ah ok, now I see where you’re coming from.

But based on my experience, similar to what MUM described (pls refer to the quotes below), ILP premiums can be increased automatically, with or without the insuree’s consent. The recent auto-debit hikes many of us faced are proof of that.

Before this, I also used to get letters "suggesting" me to top up my premium. Those were just suggestions, which I ignored, and nothing happened. Maybe that’s what your aunt encountered.

That said, insurers can and do raise ILP premiums without explicit consent. To say otherwise and go around telling people the insurance “company cannot increase the premium without your consent” is misleading: it gives false confidence and echoes the same half-truths some agents like to sell. Potential buyers of insurance should be made aware that the premium can be increased and they should plan for that eventuality.

For your aunt, it’s worth checking her policy’s surrender or investment value. If it’s substantial, she might be able to stop paying the RM800 monthly premium and let the investment portion cover the medical charges instead. (That’s what I’m doing now — my ILP fund can sustain about 15 years of medical coverage... if the charges remain static)

I didn't know they can increase automatically.

yeah, prior to this year, I also mistakenly thought so... because the letters requesting for increase were mere advises/suggestions.

This year's letter proved otherwise.... and my provider's CS terang terang claim it is out of their hands and push the blame (verbally) squarely on BNM. how about that?

i said before, this year is the special one because it is allowed by BNM. I also received same letter from AIA to sign the letter so that the premiums increase "NOW", or wait next year and it will increase automatically. Govt gave green light so we got no choice. But other than this special circumstance, in all other cases they must get our consent to adjust premiums.

There are many threads in lyn about premium hike that are few years old.....
This is not a new things,
Attached image were 2 examples posted in 2019
No mentions of consent requirements.
But just suggestions/recommendations...as words used in image on 1 of that letter in year 2020
Ha ha ha

Btw, in my own family alone has minimum 4 medical insurance plans cater for different sex and age. These medical plan are at least 15 yrs old.
There had been premium hike / repricing many many times, but never once did we sign any consent to agree to their suggested/recommended repricing. We don't hv to do anything, the CC statements will just confirm those hikes and I just had to input it into my family annual budget allocations planning

This post has been edited by MUM: Oct 30 2025, 09:08 AM


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that means you already presigned your consent to let them increase the premium however they want. You should never do that, you just waived away your consumer rights to the insurance company. Check back what you signed on documents, very important

It is very simple, ...check your policy, if there is a mention that
premium is fixed or cannot be change.
Check your policy, if there is a clause that mention that your consent is required for any premium repricing.
I believes BNM just stipulated that they need to gives you notice in advance prior to any changes.
In the contract, I think there is the mention of projected sustainability period for the stated premium.....just "projected", thus the premium can be changed to keep abreast with other cost increases to prolong the "projected" sustainability period.

Auto reoccurrence feature helps to keep your insurance active by not have to remember to pay on due dates
If you did not want the auto reoccurrence features, then don't use CC to pay.
Pay with auto debit feature of GIRO "standing instruction". Any change of that instructed amount, it will not deduct your bank account.
Or pay manually before every due dates

If you are on terms insurance, ...beware your policy does not hv cash value features, which would /may auto lapse your policy if full amount "suggested" is not followed. ( you need to confirm that with your insurance company for that)

This post has been edited by MUM: Oct 30 2025, 01:52 PM


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no, it's the other way round. Unless you signed away your rights and let them change the premiums however they want. If not, then they have to get your consent before changing the premium. Silence does not mean consent

I think there’s probably no need to keep explaining to koja6049. He is set on his view that ILP premiums can’t change without the insuree's consent, despite others sharing their experiences, explanations and proofs; with his explanations like one off, allowed by gov, you signed without knowing, etc. I wouldn't be surprised if, a few years from now, premiums are raised automatically again, with insurers citing BNM as the reason once more.

It’s fine if he hold that belief to himself only or if he clarifies what he actually means, but the concern is that such statements can unintentionally mislead new policyholders. Saying things like “ILP premiums are fixed and can’t change without consent” echoes the same misunderstanding that some less scrupulous agents have been known to spread.