Got it bro 👌. For me unifi TV picture quality is really bad compared to Astro. Their HD doesn't even look like HD. Sorry I don't like to put As***. I am straight forward when it comes to TM 😡 because they made me pissed off with their modem router when my house was under VDSL. I am their customer for the last 8.5 years since VIP5 era. Now I am happy with fibre and using my own router. Peace of mind. BTW I have some issue with the telephone line. Whenever I call the JKJAV hotline number, Asus customer service number or Sony customer hotline number the call does not proceed the moment we choose the option. I have already lodge the report to TM earlier this month and till now they couldn't solve the issue. Technicians already came to my house 5 times(I have no choice but allow them to enter the house 🙃) and one of them even changed the modem to FibreHome from Huawei since the OLT fibre box at my building is FibreHome brand. After they changed the modem, the easyfix result for Telephone line it shows normal. Previously it was showing that there's some performance issue on my telephone line.

First pic when I was using the Huawei white modem(not even 1 year yet)



Second pic after they change to Fibrehome modem



So I am wondering whether is there any issue on their server. Does anyone here have experience this kind of issue? They told me that nothing wrong with my line 🙃 and they even tried with their dect phone and analogue phone and still the same issue. Then the technician told me that he will inform to expert team but currently all of them under quarantine 😢. I hope someone here could test with their landline whether is there any issue or not. See whether the moment you choose the option it will proceed or not. Appreciate your help on this ya 😊

Asus customer service (0321070180)
JKJAV vaccine hotline (1300888828)
Sony customer service hotline (1300881233)

Mine, Fiberhome to Huawei

I have just installed 2 DECO M4. What I observed is that the signal is strong now (5 bars), but the speed does not change. It's still around 240-250mbps for a 300mbps line. With LAN cable, I can get 300mbps.

Is this normal?

I have just installed 2 DECO M4. What I observed is that the signal is strong now (5 bars), but the speed does not change. It's still around 240-250mbps for a 300mbps line. With LAN cable, I can get 300mbps.

My old 2.4ghz & 5ghz access points are still around.

Is this normal?

What device are you using? If the devices aren’t capable of getting 300mbps, whatever routers it connected to will be the same.

I have just installed 2 DECO M4. What I observed is that the signal is strong now (5 bars), but the speed does not change. It's still around 240-250mbps for a 300mbps line. With LAN cable, I can get 300mbps.

My old 2.4ghz & 5ghz access points are still around.

Is this normal?

That's nice. As what mentioned by the technician, eventhough the Huawei modem is universal type, there might be small sync issue with the OLT from different brand. He told me that there are only 3 OLT brand from unifi which is Alcatel, Huawei and Fibrehome. And since my area just upgraded to fibre a year ago, they are using the Fibrehome OLT and the Fibrehome modem is the newer model from TM.

Been using unifi stock modem for 6 years, only now I realize the light at LAN1 keeps blinking while others like LINK AUTH VOIP TEL1 just remain static. The modem is connected to Deco M4. Why is it happening? Will it cause any problem?

Maybe M4 users can assist me on this?

Hello,
I have the Deco M4.
Main unit is on 1st floor, and connected as the router using pppoe. Excellent speed detected. 300mbps.
Second unit is on ground floor, connected to the first M4 via wifi. Bad speed. Within 150-200mbps, but mostly around 150++.
Is this normal? How can I sort this issue?

Test: Using my laptop and my handphone. Connected to the second unit. Verified via Deco App. Stated it's on 5ghz.

Maybe M4 users can assist me on this?

Hello,
I have the Deco M4.
Main unit is on 1st floor, and connected as the router using pppoe. Excellent speed detected. 300mbps.
Second unit is on ground floor, connected to the first M4 via wifi. Bad speed. Within 150-200mbps, but mostly around 150++.
Is this normal? How can I sort this issue?

Test: Using my laptop and my handphone. Connected to the second unit. Verified via Deco App. Stated it's on 5ghz.

Maybe M4 users can assist me on this?

Hello,
I have the Deco M4.
Main unit is on 1st floor, and connected as the router using pppoe. Excellent speed detected. 300mbps.
Second unit is on ground floor, connected to the first M4 via wifi. Bad speed. Within 150-200mbps, but mostly around 150++.
Is this normal? How can I sort this issue?

Test: Using my laptop and my handphone. Connected to the second unit. Verified via Deco App. Stated it's on 5ghz.

I am not a Deco M4 user, but I believe the Deco M4 is dual-band. Hence when using Wifi as backhaul, the performance is not so great as it is sharing the Wifi bandwidth with all other devices. A good mesh will have tri-band, whereby the extra 5ghz bandwidth can be utilise for better performance of the Wifi backhaul.
If you still want the second node to have good speed, you can get a long LAN cable and wire both deco together so it uses ethernet backhaul which is more stable.

normal .

ntg u can do , unless u willing to pull LAN cable to the deco unit . then u can get full speed

Maybe this can help you to understand more on mesh system. https://www.youtu.be/OW6PPTs6L6E (sorry it's in malay)

TM just called me.

Originally:
100Mbps with HyppTV RM99+RM30 = RM129+6% service tax

Upgrade Offer:
300Mbps with removal of HyppTV RM159+6% service tax, free 2 pieces TP-Link Mesh WiFi device

Alot Unifi users including me got called offering this to them all this while,,
to take it or not, depends on your personal needs

Hi all. I got a phone call from 0321062000 saying they are from TM and detected I have frequent disconnection with my Unifi and want come my house to check. Anyone for the same call?

Never knew TM can be so proactive or is this a scam?

I tried searching the forum but can’t find anything related to the phone number. Thx.