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> Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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ckimsem
post Jan 3 2021, 03:51 PM

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QUOTE(funnyTONE @ Jan 3 2021, 03:35 PM)
Is it possible to get 300mbps package without the tv box? I feel laying $199 for a plan that I'm not going to use is a waste.
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You should think about Maxis fiber 300mbps @ RM149.
Or, Celcom fiber 300mbps @ RM140, with RM21 rebate on the first 3 months plus getting TP Link AX10 router.
ckimsem
post Jan 6 2021, 08:25 PM

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ViewQwest a very cheap fiber broadband with 100mbps for RM48 only shocking.gif blink.gif . I wonder if those would jump ship if one is in coverage?
https://viewqwest.com.my/personal/internet/vqnetworks/
ckimsem
post Jan 6 2021, 09:04 PM

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QUOTE(QuantumEdge @ Jan 6 2021, 09:37 PM)
https://forum.lowyat.net/topic/4867184
https://forum.lowyat.net/topic/4708078/+0

Bad reputation lol brows.gif
Those locations probably also covered by TIME
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Time charges RM99 for 100mbps which is RM51 difference hmm.gif , the price is 2:1 ratio. However, I believe it would be difficult for ViewQwest if its rival is Time.
IINM, Time uses its own fiber optics cables, right?
ckimsem
post Jan 8 2021, 07:40 PM

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QUOTE(heLL_bOy @ Jan 8 2021, 12:42 AM)
https://unifi.com.my/sites/default/files/pa...fi-plus-box.pdf

the last update by TM

the promotion end of 30 September 2020. but there are no official update on free-trial ongoing.

i not sure how those agent can get free-trial for users as TM never update on their official site.
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I managed to subscribe "try me broadband @ 100mbps" in October 2020. I subscribed via a WhatsApp number found online. So, I think subscribing thru agent might still have chance for 30 days trial or some special plan.
ckimsem
post Jan 17 2021, 10:36 AM

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QUOTE(JustcallmeLarry @ Jan 16 2021, 10:14 PM)
no, no problem.
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As the saying goes "if it ain't broke, don't fix it".
ckimsem
post Feb 2 2021, 08:22 PM

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QUOTE(deathTh3Cannon @ Feb 2 2021, 05:02 PM)
is there such thing as, you need to turn on/off your Unifi modem everyday so your network wont hang ? Got this answer from live chat assistance.

My connection very slow, wifi around few kbps using speedtest.net, even with 5G, requested support with live chat, they say my modem last restart is 4 days ago, thats why the network hang.

Got such thing ?  confused.gif  confused.gif  confused.gif
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I would turn off only when there’s a fierce thunderstorm. Afraid of striking down the TV more than the router since TV is more expensive tongue.gif .
The connection is still quite stable without turning off.
However, when using the router from TM, the connection could get unstable after some time. Restarting both the ONU and router solved the issue.

This post has been edited by ckimsem: Feb 2 2021, 08:32 PM
ckimsem
post Feb 15 2021, 08:03 AM

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QUOTE(jkgermanotta @ Feb 15 2021, 07:46 AM)
any similar Thread like this but for celcom home fibre?
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Click Here for Celcom Fiber.
ckimsem
post Feb 17 2021, 03:02 PM

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A few days back, I live chat unifi asking for 300mbps offers. Today, I receive a call from TM with offering for 300mbps @ RM159 (before SST) with 600minutes free calls + 2 units of TP Link M4 mesh, without Unifi PlayTV.
I thought TM won't give any offer since my contract still has 1-year-and-9-month time.
Does anyone think this offer acceptable/attractive? BTW, downgrade within contract is not allowed.

This post has been edited by ckimsem: Feb 17 2021, 03:05 PM
ckimsem
post Feb 17 2021, 08:14 PM

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QUOTE(nyunyu @ Feb 17 2021, 05:34 PM)
Try Me package SHOULD comes with PlayTV if I'm not mistaken. Try verify with TM by calling 100.
That CS is feeding you BS. You can use PlayTV on mobile and even Android box.
Quite a few received same offer. A little bit mark up on their site since you can get 300Mbps without Unifi PlayTV for RM139 and add RM15/mth for M4 mesh (=RM154)
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I’m now on try me 100mbps @ RM129, it doesn’t come with UnifiTV, not even for smartphone one.
My guesses that may be why their offer for 300mbps upgrade @ RM159 doesn’t have Unifi TV too, but I was told Unifi TV is an add-on for RM10/month (Unifi Plus Box is not included ) only for smartphones, not sure for android box.
I did request for 300mbps @ RM139, but rejected due to that is a retention plan only for those subscribers in the year of 2018.

This post has been edited by ckimsem: Feb 17 2021, 08:18 PM
ckimsem
post Feb 19 2021, 01:56 PM

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QUOTE(coolguy_0925 @ Feb 18 2021, 11:35 PM)
IINM if downgrade within contract will incur penalty

Where did you downgrade it and the person who attended you did not mention about penalty?
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QUOTE(YoungMan @ Feb 19 2021, 11:45 AM)
Better check your next bill. I smell penalty coming, as mentioned in their terms, downgrading within contract will incur charges.
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It's stated in Unifi FAQs that upgrade/downgrade is allowed with a renewal of 24-month contract.

Attached Image
ckimsem
post Feb 19 2021, 06:31 PM

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QUOTE(cyclone9 @ Feb 19 2021, 03:49 PM)
I got call offer from unifi, good upgrade?

Current plan: 100mbps RM136

New plan: 300mbps + free tplink mesh Deco M4 +RM30 from current plan
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I accepted the offers when they called me on Wednesday, sounded attractive.
After some thinking, I just want the speed but not really need it, mesh is not required since not a big house.
Live Chat to them to cancel the upgrade offers, although it's just RM30/month. At this pandemic time, better spend wisely.

This post has been edited by ckimsem: Feb 19 2021, 10:08 PM
ckimsem
post Feb 20 2021, 03:07 PM

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QUOTE(Kaka23 @ Feb 20 2021, 01:29 PM)
How do we get this offer?
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Live chat to them, and tell them you wish to upgrade to 300mbps. Ask them if there's any promo going on or request for their marketing team to give you a call for offers.
I did that, two/three days later, I received a call for offers to upgrade 300mbps @ RM159.
ckimsem
post Feb 20 2021, 07:46 PM

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QUOTE(scflyk @ Feb 20 2021, 06:15 PM)
i did the live chat, and the agent said no such promo. I also requested them to inform sales/marketing team to contact me, they said they can't escalate this matter. 

the agent said the only valid packages are those listed in the website.

all this happened yesterday night.
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You may try again with a different person.
You know, every person does things differently, some are good while others tend to get you off ASAP.

For my case, I just asked him if I could upgrade to 300mbps at lower price. Then, he just told me that he would get their sales department to call me. So, I answered please do so.

QUOTE(philip42 @ Feb 20 2021, 07:52 PM)
I had a call with one of TM staffs earlier this morning, asked about the 300mbps @ RM159 plan, and he said it's for existing turbo plan 2018 users only.
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That's a retention 300mbps @ RM139 for users of 2018, and that's 300mbps speed only, without Deco M4 mesh. IINM, the price will revert back to normal price after contract.

The current offer is 300mbps @ RM159, with 2 units Deco M4 mesh. The price remains after 24 months.

Furthermore, I won't get benefits for lying, it's pointless.

This post has been edited by ckimsem: Feb 20 2021, 08:05 PM
ckimsem
post Feb 22 2021, 07:34 PM

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QUOTE(soonwai @ Feb 22 2021, 05:09 PM)
Really stupid of TM. Did you call them up to ask what's going to happen now that you've submitted?

I didn't get the email. Probably because I'm already on "unifi 800Mbps - Super Value YEP 2019".
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I'm on try me 100mbps, I got the offers via SMS. However, no TnC stated too.
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QUOTE(scflyk @ Feb 22 2021, 05:38 PM)
TM called me just now. They offer me 300mbps @ RM159, with 1 unit Deco M4 mesh. all agents says different thing.  ranting.gif
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Yes, different agents says different story, and that happens on every CS like Digi, Maxis, etc.
The same words, try again with another person. For my case, I was told that it's one pair free Deco M4 mesh, and it actually includes Unifi TV basic. Anyway, I turned down the offers already.

This post has been edited by ckimsem: Feb 22 2021, 07:37 PM
ckimsem
post Mar 7 2021, 09:55 AM

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QUOTE(alucard89 @ Mar 7 2021, 08:48 AM)
How did you get that offer thru their online chat?
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300mbps @ RM139 is a retention plan for Unifi users of 2018, it may not be available to new or users b4/after 2018.
Those users may be eligible for the 3 plans you mentioned previously:
300mbps Loyalty Super Value - RM 159 (FREE MESH M4 + STD20)
500mbps Loyalty Super Value - RM 199 (FREE MESH M9 + STD20)
800mbps Loyalty Super Value - RM 239 (FREE MESH M9 + STD20)


I have been on Unifi fiber for 4 months only, which is still under contract, got the upgrade offered via SMS. However, I'm not sure whether new users could get it or not. Furthermore, IINM users can only change plans to a similar subscribed plan after 1 month. By similar means, any add-ons shall be remained for 24 months as well, eg. mesh units or Ultimate Plus Box.
So, I suggest you could try to get the offers after 1 month if they're not available for new user.

This post has been edited by ckimsem: Mar 7 2021, 09:59 AM
ckimsem
post Mar 7 2021, 03:06 PM

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QUOTE(alucard89 @ Mar 7 2021, 02:01 PM)
I see, untung for old unifi users, thanks for the details
Which package did you pick?
Also, does it extend your existing contract?
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Yeah maybe, but I heard that the price for this 300mbps @ RM139 will revert back to 'RM199: Normal Price' after 24 months (contract ended), and you are required to renew the 24-months contract if you wish to pay lower price for a similar plan plus according to the promo plan at that time, I'm not sure it's true or not.
I'm getting the 300mbps @ RM159 + TP Link Deco M4 2-packs, TBH I was hoping for the RM139 plan as well since my home is not big, even 1 unit of Deco M4 is enough for my home wifi coverage, and it's far better than the Aztec router provided by TM.
Yes the contract will be renewed to 24 months, now my contract ends on 02 Mar 2023.
FYI, my previous contract ends on 22 Oct 2022, and I was on 'try me broadband 100mbps @ RM129'.

QUOTE(YoungMan @ Mar 7 2021, 02:24 PM)
Any change of package is sure to extend contract for another 2 years. The most important thing is to ask them before hand if price will increase after the 2 years period.
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The price will remain same for the 3 plans mentioned after 2 years contract ended, and the below is what written on my account details, there's the "perpetual" on it..

UniFi Free 1 Month Subscription Fee
Device/Service 1
Promo Discount RM40
Promo Discount Perpetual

This post has been edited by ckimsem: Mar 7 2021, 03:15 PM
ckimsem
post Mar 10 2021, 02:35 PM

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QUOTE(Hwoarang45 @ Mar 10 2021, 02:31 PM)
yeah i gonna try different cable tonight , my friends all get 104 to 105mbps on same package
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TBH, getting over 90% of your subscribed plan still wanna complain? Then, you shouldn't waste time complain to TM anymore, and go directly for MCMC by showing your friends are getting 105mbps.
ckimsem
post Mar 10 2021, 07:06 PM

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QUOTE(Hwoarang45 @ Mar 10 2021, 05:49 PM)
those using 100mbps package wanna ask mind sharing what router u all using? so far tplink ac1200 given by tm i uses lan connection only its stable, but its only 2 days of using, any feedback on this? the wifi speed sucks on this though thinking to get a replacement, any recommendation? budget rm3xx
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If you’re interested on upgrading, I may suggest you try to request for the offers ‘300mbps @ RM159’ or higher plans which you can get FREE TP Link Deco set. You can use the bundled TP Link Deco as router + extend wifi coverage (2nd unit).
However, changing of plan is allowed after 1 month usage. And, do note there’s no guarantees on getting the offers btw.

This post has been edited by ckimsem: Mar 10 2021, 07:16 PM
ckimsem
post Mar 11 2021, 07:10 AM

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QUOTE(Hwoarang45 @ Mar 11 2021, 01:54 AM)
ouuuu got such plan ahh nice, maybe next month ask ask, i see alot recommend TPlink Ax20, seems really good?? any issues?
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IDK about TP Link AX20, but I guess it shouldn't be any issue using it cause I myself is using TP Link AX50, and I'm using it 24/7 with good wifi coverage + no issue at all. So, I think TP Link router should be fine.

This post has been edited by ckimsem: Mar 11 2021, 07:11 AM
ckimsem
post Mar 13 2021, 07:42 PM

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QUOTE(genzi0401 @ Mar 13 2021, 02:58 PM)
I am currently 100Mbps unifi subscriber and wish to upgrade to 300Mbps but is that possible to just upgrade the speed without taking the Unifi Plus Box? I don't need the TV box. I just want to upgrade the network speed.

I saw nothing like this at their website.
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Call 100 and select 4 for sale department or live chat to request for upgrade 300mbps at lower price. If you get a good CS, he/she would arrange their marketing team to call you.

They may offer 3 promo plan, all without Unifi TV:
300mbps Loyalty Super Value - RM 159 (FREE MESH M4)
500mbps Loyalty Super Value - RM 199 (FREE MESH M9)
800mbps Loyalty Super Value - RM 239 (FREE MESH M9)

Note: no guarantee on getting the offers.



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