Here is theirs to me:

[Astro Agent] I'm sorry ms, but the internet we provided is strictly not allowed to be public IP for security measurement. I apologise for the situation you are facing ms

just leave it

This is how assthrow operations that never fail to piss its customers. Inconsistencies and misrepresentations for a failling organization.

You chat with live agent through WhatsApp, is it?

Yes

Great! Thanks!

Well, it is known (at least to me) that sometimes their agents would tend to provide inaccurate information to customers (likely because they're not aware, or don't bother to double confirm with the right colleagues/manager).

Anyway, since your issue resolved even without opting for Public IP, I guess it is settled then.

Hi guys,

I'm currently using Unifi, planning to migrate to Astro Fibre. They are using the same Unifi modem right? Can I still use my Archer AX90 router? Because the router that they are giving seems very basic.

I have been trying to setup my TpLink BE550 router for Astro Fibre. But so far unsuccessful.
Used vlan 630 and left everything else disabled (iptv, voip, multicast).
Connected to the TM fibre modem via LAN2

Anyone can help please?

They are using the same Unifi modem right?
Not at all. They are using "Skyworth RG21", an Astro Fibre branded WiFi 6 router. If you sign up Astro Fibre today, this is the only router model that you'll be getting.
Contact Astro customer service, tell them to provide you the PPPoE username and password.

If they've provided you the credentials, make sure you manually enter the username ends with "@astrobb.com.my".
Example: 123456789@astrobb.com.my

One less or wrong character will result in authentication failure (Internet won't up), so make sure you double check and entered it correctly.
Same goes for password, as it is in random alphabets and is case-sensitive.

Note: If you've manually requested/opt for Public IP, your username may have the "public" word in it.

PPPoE username and password obtained. Even called them back 3 times to confirm it over the last few days. and all entered correctly exactly as you've shown. But still authentication failure.
FYI password given was all random numbers. Not random alphabets.

Not using public IP

This post has been edited by wigneswr: Sep 28 2024, 10:44 PM

Did you set VLAN ID properly?

Hmm! Yes?
630

Dunno why.
You changed to what brand of router?

HI.. anyone using astro fibre in penang? is it ok? plan to get it or Time. staying in apartment, Jelutong area. being astro existing cust I got offer of RM90 for 500mbps with 2-yr contract. kindly advise, TIA

batter get time fiber is best then astro fibre its bad due free router astro crap you will get trouble and unstable and wifi signal weak due router poor
if you complaint astro they send technical too late not 24h if you call astro they will say 24hours but no come technical almost few people complaint

batter use time fibre

Astro Fibre mainly uses TM fibre infra. If you don't mind with that, then it's okay.
Astro Fibre bundle RM90Mbps for 500Mbps, versus standalone TIME Fibre 200Mbps for RM99/mth (or 600Mbps for RM99/mth for first 6 mths, then RM139/mth - current campaign)

If your apartment has TIME Fibre coverage, usually I'll just suggest people to just go with TIME Fibre.
Not everyone is a fan of using the provided WiFi router from ISP due to its inferior performance, but some wouldn't mind much as the WiFi performance works fine for their home.
Alternatively, you can buy/use your own WiFi router, configure the username & password, then you're good to go.

Hi forumer, astro released new package call astro one today. Can I use Linux router with it??

Not related to Astro One technically, they had this fiber service for quite a while

OpenWRT/pfSense/OPNSense?

Probably should work as long as your can setup VLANs and PPPoE

I want setup the opnsense router. What is the vlanID?