They want the convenience to get all into 1 bill without knowing the reputation or do homework.
Also, assthrow is bundled it with the pay tv services like 500Mbps at cheaper price.

Basically, any ISP riding on TM Infra like Maxis, when you subscribe to them, they are basically also subscribing to tm line, and they are also tied into a 24 month contract

so, when you terminate early and have to pay termination fees, that money is going into TM

So you mean TM is charging the other ISP for every subscribers they are able to bait in a 24 months period?
If other ISP does not have any new customers, then other ISP is not liable to pay to TM?

I think it is new to me.. any source where we can read it up?

Any ISP that uses TM infra (in this context, Astro Fibre), and that ISP activates the particular Internet account on TM side, it is like TM authorise its fibre port to the particular customer, so TM will start charging the respective ISP and the 24 months contract will start counting.
If the ISP breach the contract (e.g. terminate the Internet account prematurely), a penalty of up to RM2,400 shall be imposed to the respective ISP (Astro Fibre), where the ISP (Astro) will charge it back to customer.
For TM's point of view, this is to 'secure' the cost they invest to this particular customer (e.g. especially laying fibre cable from DP box to customer house, provide TM fibre modem, maintain overall infrastructure).

This is an insider info... I got this info from the *ahem* staffs who work in this department.
If you want to know further, the best is you change job and work in ISP companies where the role is mainly handling on broadband campaigns/system order creation related matters, then you would know deeper... although they may tell you that these may be 'confidential' and info like these are "not supposed" to expose to the public

That's the rule that TM has for the ISP, but it is also up to the respective ISP to make contract rule more "strict".
For example for Astro Fibre, if you subscribe to Astro Fibre bundle (TV + broadband) in one bill, which means you will be on the new Astro packs.
Hence, the 24 month contract auto renewal will apply to your entire Astro subscription, including the broadband portion. Meaning, if you breach the contract prematurely, you'll be paying the prorated penalty for both TV and broadband at the same time.
Well, as per its general T&C, Astro can set whatever business rules they want as they see fit.

This post has been edited by joshhd: Feb 26 2024, 10:13 PM

IT job is a big No No now as AI will take over the job anytime.
So it is better to get the eldest of the family... maybe great grandparents to sign up the internet plan... in case, the passing... then no need to pay...
One of my old neighbours has passed away and they accumulated a big amount of unpaid utility bills... so TM, Assthrow, etc have to write off the bills.

In less than a year, the stock rgw21 router almost kaput. 2.4ghz wifi already dead. Tried changing channel etc but nothing help. Tried to restart and the router wouldn't turn on at first. Slap it few times then ok already but wifi still only works on 5ghz.

Called them on Tuesday, supposedly to call me back today but no response. Tomorrow will try my luck again.

Tell them to replace new RG21 router for you then...

The stock rgw21 router looks very nice cosmestically.
Didn't know the quality is so horrible?

Actually it worked very well still... apart from the 2.4GHz wifi... Strange that even though the 2.4GHz LED lit up, it cant be searched at all. Sometimes my tapo cam still can connect when I turned it off but after a while, it would stop connecting altogether. At first I thought maybe network interference from neighbours, but after changing the network mode between 20mhz/40mhz and also switching channel, it still does not work. Astro still havent call me back. Speaking of bad service...

Did you get your report number?

It could be due to hardware manufacturing defect or firmware issue...
You know the scenario where out of millions of routers produced out there, probably a few of them may have defects (failure rate), and then so happen unfortunately andrekua2 got the defect one?
That could happen also.
Write email to them to wecare@astro.com.my instead. Describe as detail as possible.

Meanwhile for Astro Fibre (marketed as WiFi Kencang)

And then...

Ah, fight fight fight...

let them fight fight , lets see who will be the best

Astro came and hard reset it... lets see how long it will work before the next reset.

Astro a bit strict when it comes to login information. The installer wont give it to you. So lazy to call them since it is under my mom's name.

Hi bro.. can pm me the setting? Snapshot?

Hi how to set at my tplink? Replacing skyworth?

You can ask for the username and password by contacting their customer service.

After getting the username and password from Astro, it is not their obligation to assist you to configure the username and password on your own router, so you'll have to figure it out yourself, or look for online tutorials for guidance.

a friend of mine just installed astro broadband at his new house , went to his house last night and managed to test , definitely worth it

worth it in terms of?

speed , may be his area not so many people use it , but me sticking to unifi because already good no need to change here and there