Hi all, recently Astro Fiber offered the 500mbps for RM90 for their existing astro customers......

Just want to know......as at now, Astro Fiber provide stable broadband quality ?? And how is their customer service....? Or what is the latest Astro Fiber issue??

Thanks......

still wait and study .. which one is better .. Astro or maxis Fibre

Astro broadband service does not come with fixed line number, unlike Unifi.

The comments of bad experiences are likely unique to that customer only, and that kind of issues could happen even on other ISP. So that does not reflect entire Astro Fibre service as a whole.

Astro Fibre implement 24 months contract to its customers, is because TM imposes 24 contract to Astro, just like any other ISP that rides under TM HSBB Infra. So basically Astro is reciprocate what TM do to them.

Also, companies make it harder to terminate, is obviously because they don't want to lose customers easily.

Why do people want a contract with Astro?
2 companies I avoid like a plague. Astro and Yes.

Astro is so hard to cancel even when your contract is already over.
From past experience.

Best is take something without contract like 5G broadband. No fuss and they don’t have power over you.

Basically, any ISP riding on TM Infra like Maxis, when you subscribe to them, they are basically also subscribing to tm line, and they are also tied into a 24 month contract

so, when you terminate early and have to pay termination fees, that money is going into TM

Any ISP that uses TM infra (in this context, Astro Fibre), and that ISP activates the particular Internet account on TM side, it is like TM authorise its fibre port to the particular customer, so TM will start charging the respective ISP and the 24 months contract will start counting.
If the ISP breach the contract (e.g. terminate the Internet account prematurely), a penalty of up to RM2,400 shall be imposed to the respective ISP (Astro Fibre), where the ISP (Astro) will charge it back to customer.
For TM's point of view, this is to 'secure' the cost they invest to this particular customer (e.g. especially laying fibre cable from DP box to customer house, provide TM fibre modem, maintain overall infrastructure).

This is an insider info... I got this info from the *ahem* staffs who work in this department.
If you want to know further, the best is you change job and work in ISP companies where the role is mainly handling on broadband campaigns/system order creation related matters, then you would know deeper... although they may tell you that these may be 'confidential' and info like these are "not supposed" to expose to the public 

That's the rule that TM has for the ISP, but it is also up to the respective ISP to make contract rule more "strict".
For example for Astro Fibre, if you subscribe to Astro Fibre bundle (TV + broadband) in one bill, which means you will be on the new Astro packs.
Hence, the 24 month contract auto renewal will apply to your entire Astro subscription, including the broadband portion. Meaning, if you breach the contract prematurely, you'll be paying the prorated penalty for both TV and broadband at the same time.
Well, as per its general T&C, Astro can set whatever business rules they want as they see fit.

In less than a year, the stock rgw21 router almost kaput. 2.4ghz wifi already dead. Tried changing channel etc but nothing help. Tried to restart and the router wouldn't turn on at first. Slap it few times then ok already but wifi still only works on 5ghz.

Called them on Tuesday, supposedly to call me back today but no response. Tomorrow will try my luck again.

Actually it worked very well still... apart from the 2.4GHz wifi... Strange that even though the 2.4GHz LED lit up, it cant be searched at all. Sometimes my tapo cam still can connect when I turned it off but after a while, it would stop connecting altogether. At first I thought maybe network interference from neighbours, but after changing the network mode between 20mhz/40mhz and also switching channel, it still does not work. Astro still havent call me back. Speaking of bad service...

Hi there, I’ve asked. They said no.

Thanks! I have managed to set up my Asus mesh routers and coincidentally, my CCTVs are back online. So, I guess it's the router that makes a difference, regardless of whether it's public IP or not?

Here is theirs to me:

[Astro Agent] I'm sorry ms, but the internet we provided is strictly not allowed to be public IP for security measurement. I apologise for the situation you are facing ms