FYI. I’m on Astro Broadband 500Mbps for about 6 months. Location in Bukit Mertajam, Penang. Speed is decent. The only bummer is the frequent disconnect; sometimes no internet connection up to an hour, happens a few times per week. Complaint to Astro doesn’t seem to solve my situation. Can’t wait until the contract ends to port out from this.

Tried this on my Asus router, doesn't work. I've assigned VLAN ID 630 to internet. Wonder what else is missing.

How about the username and password? Did you get it through customer service?

Yes I have my username & password for sure

Is your username look like this?
12345678@astrobb.com.my

Does pppoe password from the astro fibre installer differ what you get from customer service? I ask the installer about password for pppoe but it failed to authenticate with the given password.

Then you might need to check with customer service on this...

yup it does

Apologies, it was my dumbass that left out the .my in the user ID. It works now on my Asus router. Thanks d4n3sh for the tip.

Anyone has tried to configure TP Link router to use on astro fibre? Thank you. My model is AX20.

The reason you wanna use the Asus router is because of?
And, which model of Astro Fibre router are you using? Is it white colour or black colour?
As long you configured the VLAN ID as 630, and the correct username and password, it should work.

Thanks. But right now my acc has been set as public IP, will that be any much different in configuring the TP Link Router?

It’s the lousy skyworth RG21. Ever since this was installed, my work laptop wifi kept getting disconnected to the point I couldn’t even hold a meeting without needing to reconnect at least 4-5 times per call. Since I had my own Asus ax82 which was working flawlessly with Unifi and had better wifi coverage there’s no reason not to use it.

I terminate astro broadband on April. Astro broadband is under allo. Allo is still active until now. How to terminate it?

You mean you've decoupled your Astro & Broadband (Allo) service back in April, by terminating Astro TV service but maintain Allo Internet service, correct?

And now you want to terminate Allo Internet service, is it? If yes, then you'll need to contact Allo customer service instead.

No I terminate both astro and allo. But allo still active. I already call allo they say I have to contact astro. Then I contact astro they say already terminate. Ask me not to worry they won't bill me.

Keep the Astro comm.
Free internet, why you complain? LOL

If they say you steal line how?

Show them the Astro comm lo, thats why asked you to keep it.

Hi all, recently Astro Fiber offered the 500mbps for RM90 for their existing astro customers......

Just want to know......as at now, Astro Fiber provide stable broadband quality ?? And how is their customer service....? Or what is the latest Astro Fiber issue??

Thanks......

This post has been edited by erictanyh: Dec 15 2023, 09:04 PM