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Other ISP Astro Fibre v1, Is it good?

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andrekua2
post Feb 28 2024, 10:44 PM

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In less than a year, the stock rgw21 router almost kaput. 2.4ghz wifi already dead. Tried changing channel etc but nothing help. Tried to restart and the router wouldn't turn on at first. Slap it few times then ok already but wifi still only works on 5ghz.

Called them on Tuesday, supposedly to call me back today but no response. Tomorrow will try my luck again.
andrekua2
post Feb 29 2024, 03:19 PM

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QUOTE(joshhd @ Feb 28 2024, 11:41 PM)
Tell them to replace new RG21 router for you then...
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QUOTE(pokemon @ Feb 29 2024, 12:15 PM)
The stock rgw21 router looks very nice cosmestically.
Didn't know the quality is so horrible?
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Actually it worked very well still... apart from the 2.4GHz wifi... Strange that even though the 2.4GHz LED lit up, it cant be searched at all. Sometimes my tapo cam still can connect when I turned it off but after a while, it would stop connecting altogether. At first I thought maybe network interference from neighbours, but after changing the network mode between 20mhz/40mhz and also switching channel, it still does not work. Astro still havent call me back. Speaking of bad service...
andrekua2
post Mar 7 2024, 10:13 AM

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QUOTE(joshhd @ Mar 1 2024, 01:29 AM)
It could be due to hardware manufacturing defect or firmware issue...
You know the scenario where out of millions of routers produced out there, probably a few of them may have defects (failure rate), and then so happen unfortunately andrekua2 got the defect one?
That could happen also.
Write email to them to wecare@astro.com.my instead. Describe as detail as possible.
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Astro came and hard reset it... lets see how long it will work before the next reset.

Astro a bit strict when it comes to login information. The installer wont give it to you. So lazy to call them since it is under my mom's name.

 

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