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 PS5 Chat tread ver2, 11th December 2020 - MALAYSIA LAUNCH DAY

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HolyHuman2000
post Nov 13 2020, 02:02 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM)
Latest Update:

These are the transcript of the conversation between me and Sony, and my conclusion is:
1.) Sony insists there are system glitches which causes over-commitment of pre-order
2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype
3.) The online order will be cancelled to those who failed to make their payment within (1) minute.
4.) Their solution = Refund or wait second batch.
5.) Online customer in their eyes is paying Rupiah, doesn't worth anything to them. Sony= Anti-Online-Customer
6.) The number calling to inform about the cancellation of pre-order is indeed from Sony The Curve.

Bro, while i appreciate you following up and getting clarifications, you are over reacting to this situation man.

Sony has their protocol and allocations for each channel, but its also dependant on all channels working properly and staff following precise orders.
How can you control staff making mistakes and software glitch? Just becos some orders were cancelled suddenly they are anti-online consumer? suddenly they are anti-safety?

I also respect the guy layan you so much, he is being given a sh1tty job to explain a sh1tty situation.

Calm down fren.
Anonymous26
post Nov 13 2020, 02:04 PM

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QUOTE(HolyHuman2000 @ Nov 13 2020, 02:02 PM)
Bro, while i appreciate you following up and getting clarifications, you are over reacting to this situation man.

Sony has their protocol and allocations for each channel, but its also dependant on all channels working properly and staff following precise orders.
How can you control staff making mistakes and software glitch? Just becos some orders were cancelled suddenly they are anti-online consumer? suddenly they are anti-safety?

I also respect the guy layan you so much, he is being given a sh1tty job to explain a sh1tty situation.

Calm down fren.
*
Yeah bro, I do realize I need to calm down a little bit, you are right. Bad day for me today.
iGamer
post Nov 13 2020, 02:06 PM

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Still not receiving any call from Sony, so am I safe from cancellation? sweat.gif
Anonymous26
post Nov 13 2020, 02:07 PM

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QUOTE(iGamer @ Nov 13 2020, 02:06 PM)
Still not receiving any call from Sony, so am I safe from cancellation? sweat.gif
*
At what time you managed to made your payment??

This post has been edited by Anonymous26: Nov 13 2020, 02:08 PM
TSwkn
post Nov 13 2020, 02:08 PM

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QUOTE(iGamer @ Nov 13 2020, 02:06 PM)
Still not receiving any call from Sony, so am I safe from cancellation? sweat.gif
*
you are probably one of the lucky ones who got the preorder before the online store allocation ran out.
Max2006
post Nov 13 2020, 02:09 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 02:04 PM)
Yeah bro, I do realize I need to calm down a little bit, you are right. Bad day for me today.
*
Sorry for your loss, bro. Ya. I understand your feeling. But you shouldn't really drag down those who walk-in preorder. Afterall, they needed to wake up early and queued for hours before paying. The walk-in customers are innocent in this case. The only thing you should blame in here is that Sony malaysia was unable to control & handle the online pre-order properly. And sadly to say, not just only Sony malaysia, actually this is a common phenomenon for most online business in Malaysia.

This post has been edited by Max2006: Nov 13 2020, 02:11 PM
iGamer
post Nov 13 2020, 02:11 PM

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QUOTE(Anonymous26 @ Nov 13 2020, 02:07 PM)
At what time you managed to made your payment??
*
received cc OTP at 12.07am, email confirmation 12.09am sweat.gif
I ordered digital version.
tohff7
post Nov 13 2020, 02:13 PM

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QUOTE(iGamer @ Nov 13 2020, 02:11 PM)
received cc OTP at 12.07am, email confirmation 12.09am  sweat.gif
I ordered digital version.
*
check ur iPay88 payment email.

Mine is 12:01:05
Email confirmation from Sony Store at 12:04
iGamer
post Nov 13 2020, 02:13 PM

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QUOTE(wkn @ Nov 13 2020, 02:08 PM)
you are probably one of the lucky ones who got the preorder before the online store allocation ran out.
*
How many ppl actually received cancellation calls so far? I afraid they merely not yet call me up...
squall_12
post Nov 13 2020, 02:14 PM

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QUOTE(iGamer @ Nov 13 2020, 02:11 PM)
received cc OTP at 12.07am, email confirmation 12.09am  sweat.gif
I ordered digital version.
*
maybe digital ver is safe since less ppl order it? so u are lucky i guess laugh.gif laugh.gif
Max2006
post Nov 13 2020, 02:15 PM

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QUOTE(iGamer @ Nov 13 2020, 02:06 PM)
Still not receiving any call from Sony, so am I safe from cancellation? sweat.gif
*
Most likely, it's because you pre-ordered the digital version la. trust me bro. Digital version totally not laku in Malaysia. The stock is surely sufficient enough. So i bet they won't cancel your order la. tongue.gif
set
post Nov 13 2020, 02:15 PM

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QUOTE(iGamer @ Nov 13 2020, 02:13 PM)
How many ppl actually received cancellation calls so far? I afraid they merely not yet call me up...
*
maybe your phone number just type salah
TSwkn
post Nov 13 2020, 02:15 PM

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QUOTE(iGamer @ Nov 13 2020, 02:13 PM)
How many ppl actually received cancellation calls so far? I afraid they merely not yet call me up...
*
if you really want to know then you should contact sony cs like our friend here & confirm with them the status of your preorder.

This post has been edited by wkn: Nov 13 2020, 02:15 PM
iGamer
post Nov 13 2020, 02:16 PM

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QUOTE(tohff7 @ Nov 13 2020, 02:13 PM)
check ur iPay88 payment email.

Mine is 12:01:05
Email confirmation from Sony Store at 12:04
*
From iPay88 email

Transaction details:

Date/time : 12-Nov-2020 12:01:36 AM
abhipraaya
post Nov 13 2020, 02:17 PM

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I placed my order in Gaming Gadgets facebook at 12pm sharp as evident from the time stamp of the message. I bet there are plenty of others who would have done the same. Not sure how they're gonna select the ones who made it into the list.
iGamer
post Nov 13 2020, 02:17 PM

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QUOTE(set @ Nov 13 2020, 02:15 PM)
maybe your phone number just type salah
*
I just check now, phone number correct sweat.gif
Ech
post Nov 13 2020, 02:19 PM

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QUOTE(iGamer @ Nov 13 2020, 02:17 PM)
I just check now, phone number correct  sweat.gif
*
All the best bro. Call them and put yourself out of this misery. If it’s yours it’s yours
iGamer
post Nov 13 2020, 02:19 PM

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QUOTE(wkn @ Nov 13 2020, 02:15 PM)
if you really want to know then you should contact sony cs like our friend here & confirm with them the status of your preorder.
*
Not gonna do that.

But I check the Sony site, my order is still there. Did the ppl that get cancellation call got their order detail removed from the site?
TSwkn
post Nov 13 2020, 02:21 PM

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QUOTE(abhipraaya @ Nov 13 2020, 02:17 PM)
I placed my order  in Gaming Gadgets facebook at 12pm sharp as evident from the time stamp of the message. I bet there are plenty of others who would have done the same. Not sure how they're gonna select the ones who made it into the list.
*
first come, first serve based on time stamp? hmm.gif
TSwkn
post Nov 13 2020, 02:22 PM

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QUOTE(iGamer @ Nov 13 2020, 02:19 PM)
Not gonna do that.

But I check the Sony site, my order is still there. Did the ppl that get cancellation call got their order detail removed from the site?
*
why not? you scared they will cancel your preorder because you talked to them? tongue.gif
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