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PS5 Chat tread ver2, 11th December 2020 - MALAYSIA LAUNCH DAY

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Shinka	Nov 13 2020, 01:29 PM Show posts by this member only \| Post #421
Casual Junior Member 464 posts Joined: Jun 2013	QUOTE(thankyou @ Nov 13 2020, 01:26 PM) SenQ, please cancel my order if it's going to pushed to Mid Feb... I won't make a noise about it... Just don't want my cash to stuck there for 3 months! Does anyone have a screenshot of Senq/senheng promising deliveries by the 11th of December? Edit - oh yeah I remember that their banner says "11th of December Onwards[U]" lol This post has been edited by Shinka: Nov 13 2020, 01:31 PM
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Ifrits	Nov 13 2020, 01:34 PM Show posts by this member only \| IPv6 \| Post #422
Getting Started Junior Member 127 posts Joined: Sep 2008	QUOTE(Anonymous26 @ Nov 13 2020, 12:57 PM) Damn guys, Im still in conversation with Customer Representative, and there are some new findings based on the conversation, it seems Sony Store the Curve is the store responsible for cancelling all the online pre-order! Any updates?
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perky	Nov 13 2020, 01:40 PM Show posts by this member only \| IPv6 \| Post #423
Regular Senior Member 1,949 posts Joined: Jan 2003 From: SBW/KCH/PER	QUOTE(Shinka @ Nov 13 2020, 01:15 PM) Yup affected, I got it from senq while my cousin got his from senheng's website. Both also affected, delivery date unknown. The guy told us that up to 70% of orders will be pushed to second batch with some getting cancelled as well. Good info bro. Did you contact them first of they called you first?.I wonder if they would call everyone to tell them which batch they are in.
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MattAces	Nov 13 2020, 01:42 PM Show posts by this member only \| IPv6 \| Post #424
New Member Junior Member 35 posts Joined: Sep 2012	I just talked to HN. I did not confirm with them whether all preorders are secured for first batch or whatever. But I did confirm mine will be first batch. As for the first batch date, they are one of the store that was confirmed for December 11. That’s the given date. The reason why they cannot promise anything is, there maybe shipment delay or any unpredicted circumstances. But as far as I know, they did not over promise stock or whatever. Take it with a grain of salt.
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squall_12	Nov 13 2020, 01:43 PM Show posts by this member only \| Post #425
Regular Senior Member 1,779 posts Joined: Jan 2003	i order from senq and hopefully dont cancel mine lol i willing to wait.
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Anonymous26	Nov 13 2020, 01:44 PM Show posts by this member only \| Post #426
Getting Started Junior Member 174 posts Joined: Dec 2012	Latest Update: These are the transcript of the conversation between me and Sony, and my conclusion is: 1.) Sony insists there are system glitches which causes over-commitment of pre-order 2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype 3.) The online order will be cancelled to those who failed to make their payment within (1) minute. 4.) Their solution = Refund or wait second batch. 5.) Online customer in their eyes is paying Rupiah, doesn't worth anything to them. Sony= Anti-Online-Customer 6.) The number calling to inform about the cancellation of pre-order is indeed from Sony The Curve. » Click to show Spoiler - click again to hide... « Dharwin P (13/11/2020, 12:27:07): Welcome to Sony Malaysia Web Chat How may I help you today? Me (13/11/2020, 12:27:12): Dear Sony Me (13/11/2020, 12:27:25): Hi there, thanks for the messages Me (13/11/2020, 12:27:48): I made my pre-order on sony online store on 12th November 2020, and managed to make my payment at 12.01am Me (13/11/2020, 12:27:58): just now I received a phone call claiming to be part of your team Me (13/11/2020, 12:28:30): saying that they have to cancel my pre-order due to system glitches that causes over-committed PS5 order Me (13/11/2020, 12:28:56): Why are you guys cancelling my order when I actually made my purchases way before than the people who queue at the retail store??!!! Me (13/11/2020, 12:28:59): what is going on there?!! Me (13/11/2020, 12:29:04): It doesnt fair to me at all! Me (13/11/2020, 12:29:10): I need a clarification on this issue Dharwin P (13/11/2020, 12:29:33): May I know where did you placed your order? Was it from our Sony Store or from our Sony Online store? Me (13/11/2020, 12:29:45): From Sony Online Store Me (13/11/2020, 12:29:49): I give you my order ID Me (13/11/2020, 12:29:57): (Censored) Dharwin P (13/11/2020, 12:30:38): Okay. We apologize for inconvenience caused to you. Due to overwhelming response, the pre order stock was sold out in our Online Store within a minute. Me (13/11/2020, 12:31:11): I understand the pre order stock was sold out within a minute, but I was managed to secure an unit and made my payment in time! Dharwin P (13/11/2020, 12:31:22): For some customers, there was a system glitch that happen where payment were received even when there is no stock. Me (13/11/2020, 12:31:52): Then why are you guys cancelling the online pre-order instead of cancelling the retail pre-order? Me (13/11/2020, 12:32:08): That's the error from Sony part, why customer have to suffer? Dharwin P (13/11/2020, 12:32:39): We are unable to do Mr Lim. The stocks were allocated to our Stores and also dealers. All the channels has own stocks. Once it has been sold out, the rest of the order has to be cancelled. Dharwin P (13/11/2020, 12:33:08): That is the reason now, we are providing refund to the customer who has made the payment but failed to get pre-order. Me (13/11/2020, 12:33:22): This is so unfair to everyone of us............... Me (13/11/2020, 12:33:28): There are a lot of scalpers our there! Me (13/11/2020, 12:33:41): And I don understand why there are so many units allocated to Sony Store in The Curve! Me (13/11/2020, 12:34:03): This is obviously an act of Anti-Customer Dharwin P (13/11/2020, 12:34:11): It is our Official Store. Hence, we have to allocate more units to our Stores. Me (13/11/2020, 12:34:37): Are there going to have 2nd wave of pre-order? Me (13/11/2020, 12:36:06): Pre-order the earliest, but gt cancelled, what kind of logic is this? Dharwin P (13/11/2020, 12:37:27): At the moment, we do not have the tentative information on the 2nd batch of the unit yet. Please do stay active in our Sony Malaysia website and Facebook page. Dharwin P (13/11/2020, 12:37:36): Announcements will be made there. Dharwin P (13/11/2020, 12:45:59): If you would like wait for the 2nd batch, we would suggest you to liaise with our Sony Store representative. They will do further arrangements for you. Dharwin P (13/11/2020, 12:46:11): From our side, we only can do cancellation and refund. Me (13/11/2020, 12:47:56): my god sony, this is all a freaking mess! Do you have any idea how many person out there is complaining about this Pre-Order cancellation issue already? Dharwin P (13/11/2020, 12:48:36): We did receive lots of inquiry on this issue Mr Lim. We truly apologize for the inconvenience caused. Me (13/11/2020, 12:48:42): This issue is caused by Sony, Sony have the responsibility to solve this issue, why customer ended up the 1 bear the responsibility?! Dharwin P (13/11/2020, 12:49:13): We are trying to sort things out by either providing refund or as our store representative told, you can wait for the 2nd batch. Dharwin P (13/11/2020, 12:49:43): We surely did not expect a system glitch to happened. This was due to overwhelming traffic in our websites. Dharwin P (13/11/2020, 12:50:19): You can call the same number again to make the arrangements. Me (13/11/2020, 12:50:28): The same number is not reachable at all Dharwin P (13/11/2020, 12:51:08): Okay, you can call our store, 03-2166 1882 or 03-7725 8546. Dharwin P (13/11/2020, 12:51:25): Did they mentioned they call from which store? Sony Store the Curve or KLCC? Me (13/11/2020, 12:53:06): They didn't mention at all. Me (13/11/2020, 12:53:12): but Me (13/11/2020, 12:53:16): 03-7725 8546 Me (13/11/2020, 12:53:19): This is where they call me Me (13/11/2020, 12:53:29): I mean this is the number calling me Me (13/11/2020, 12:53:37): It's the curve or KLCC branch? Dharwin P (13/11/2020, 12:55:09): This is from Sony Store the Curve. Me (13/11/2020, 12:56:00): Which means Sony The Curve is the store that responsible for all these?! Me (13/11/2020, 12:56:20): Cancelling the Online Pre-order is their idea? Dharwin P (13/11/2020, 12:57:22): Not really Mr. Lim. They are just contacting customer who has their orders cancelled and informing them Me (13/11/2020, 12:58:04): Don't you think it sounds fishy ? They were allocated with most units, and they also responsible for cancelling the online pre-order? Me (13/11/2020, 12:58:27): Ask them to cancel the freaking pre-order from the store! Me (13/11/2020, 12:59:11): Glitches or not, is Sony's responsibility as I mentioned above, no way for the customer to suffer due to mistake by Sony! Me (13/11/2020, 12:59:53): how are you going to deny this? Don treat us like a fool, everything sounds so fishy right now! Me (13/11/2020, 13:00:36): There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night! Dharwin P (13/11/2020, 13:00:50): I'm sorry Mr. Lim, they are unable to cancel their Pre-order as other customer has paid for the unit by walking in to the store. Also, we are cancelling the order because, we have received your payment but there is no unit to deliver to you. That is the reason why we are cancelling it. Me (13/11/2020, 13:01:27): Based on my remark above, can you imagine how many units is being allocated to The Curve Sony Store? Me (13/11/2020, 13:01:44): Paid for the unit by walking in to the store and paying online are there any differences? Me (13/11/2020, 13:01:51): Are we paying Rupiah when shopping online? Me (13/11/2020, 13:01:57): What kind of statement is this? Dharwin P (13/11/2020, 13:02:08): The amount if PlayStation 5 that has been allocated was sold out within minute in Sony Online Store. They payment you have made has glitched out and it made us to receive the payment even though there is no stock available. That's why we are giving refund to you. We are not going to keep your money without providing any products to consumers. Me (13/11/2020, 13:02:26): The currency and amount that we are paying is the same as those who alking in to the store! Me (13/11/2020, 13:03:05): Yes I understand, there are certain amount of allocation, but same goes for online store! Dharwin P (13/11/2020, 13:03:12): The allocation was done even before the pre order was announced. We have to give our Sony Stores more stocks as they are our official shop. Also, we have to provide dealers some stock as well. Not all the stocks will be allocated for online store only. Me (13/11/2020, 13:03:49): Then you guys are surely doesn't care about the health and safety of customer Me (13/11/2020, 13:04:06): Now Malaysia is suffering rising cases of Covid-19 everywhere Me (13/11/2020, 13:04:20): And you guys allocating more units to retail store in order to create the hype Me (13/11/2020, 13:04:52): Worst still, cancelling the order of the people who actually made the earliest payment! Dharwin P (13/11/2020, 13:05:13): We do care about health and condition of our state right now. Even our dealers who were participating for the pre orders has made online purchase as well. Some of the customer are willing to walk in to our Store and make the purchase straight away. Me (13/11/2020, 13:05:23): I think this conversation really worth sharing on the social media Dharwin P (13/11/2020, 13:05:47): We also practice the standard SOP being set by our government. Me (13/11/2020, 13:06:17): As per your remark, "Some of the customer are willing to walk in to our Store and make the purchase straight away" Me (13/11/2020, 13:06:24): Aren't we online buyer doing the same thing? Dharwin P (13/11/2020, 13:06:28): There we multiple ways of this pre-order can be made, one is via online and the other by walking in. Me (13/11/2020, 13:06:29): We are paying the same amount of money! Me (13/11/2020, 13:06:33): Not single cent less! Me (13/11/2020, 13:07:03): No matter what, I'm going to viral this if I don get's a proper treatment today Me (13/11/2020, 13:07:07): This is ridiculous Dharwin P (13/11/2020, 13:07:10): I do understand on your concern Mr. Lim, how would you expect us to give something that we ran out of stock. Me (13/11/2020, 13:07:34): Let me put it in this way Dharwin P (13/11/2020, 13:07:35): This is the reason, we are providing refunds to the consumers who has made payment and did not get their name on the list. Me (13/11/2020, 13:07:44): If let say, today I pre-order from retail store at 7PM night Me (13/11/2020, 13:07:53): And my order is being cancelled, I'm fine with it Me (13/11/2020, 13:08:01): as I'm the person who made the latest order Me (13/11/2020, 13:08:16): but now, the situation is, the person who made the earliest order is being cancelled! Dharwin P (13/11/2020, 13:08:17): Let say, you have walked in to our Store, and found out that no stocks are available and made payment. We will definitely will return back your money. Me (13/11/2020, 13:08:21): Don't you think it sounds ridiculous? Dharwin P (13/11/2020, 13:08:57): The channels are different Mr Lim. You cannot compare online store and physical store. Me (13/11/2020, 13:08:58): Same logic applies to online buyer, we made our order way before the retail store is opened Me (13/11/2020, 13:09:20): when you guys realize about this glitches, should reduce the number of units allocated to the retail store! Me (13/11/2020, 13:09:25): you guys have sufficient time to do that1 Me (13/11/2020, 13:09:47): but instead of doing this way, you guys chosen to sacrifice the online buyer Dharwin P (13/11/2020, 13:09:51): Yes, but the stock were sold out. We do have some stocks available in our store, which walk in customer has made the payment and allocated the unit for them. Me (13/11/2020, 13:09:53): Ain't this anti-consumer? Dharwin P (13/11/2020, 13:10:03): This is not anti consumer. Me (13/11/2020, 13:10:17): Pro-Retail Consumer, Anti-Online-Consumer Me (13/11/2020, 13:10:22): How about i put it in this way? Dharwin P (13/11/2020, 13:10:56): We are unable to transfer the stocks to online stores. This will be unfair for those customer who has walked in to the store and found out there is no stock. Me (13/11/2020, 13:11:19): As per I mentioned just now, it's understandable that system glitches will occurred anytime, if I'm the person who made the latest order and gt cancelled, I'm cool with it Dharwin P (13/11/2020, 13:11:20): If we do so, no other retailers or Sony Stores will have the options to buy at all. Dharwin P (13/11/2020, 13:11:38): We clearly has mentioned on the available methods to do the pre-orders. Me (13/11/2020, 13:11:42): How many units did you guys allocated to sony online store? Dharwin P (13/11/2020, 13:11:57): Either online store or walk in to the Sony Store or retailers. Me (13/11/2020, 13:11:59): Yes, you guys also clearly mentioned the pre-order can be made online! Me (13/11/2020, 13:12:10): And, we followed the instruction Me (13/11/2020, 13:12:13): made our pre-order online Me (13/11/2020, 13:12:17): and now, got cancelled! Me (13/11/2020, 13:12:29): How many units did you guys allocated to sony online store? Answer me this question Dharwin P (13/11/2020, 13:12:49): Yes, since the stock has finished, there is nothing much we could have done. Allocations were done prior to the pre order. We are unable to change the allocation. Dharwin P (13/11/2020, 13:13:18): We are unable to disclose you on the information as it is only for our internal usage only. Me (13/11/2020, 13:13:22): Since you guys stating that there will be no more available units for retail store Me (13/11/2020, 13:13:34): I truly wonder how many units actually allocated to online store Me (13/11/2020, 13:14:09): Not unable, but too afraid to disclose Me (13/11/2020, 13:14:22): It's fine, I'm posting this on social media Me (13/11/2020, 13:14:28): Let other customer be the judge Me (13/11/2020, 13:14:38): Whether It's Online User wrongdoing or sony's wrongdoing Dharwin P (13/11/2020, 13:14:42): Classified matters are unable to disclose to public Mr.Lim. This is against our company policy. Me (13/11/2020, 13:15:11): Sony from now on, should be labelled as Anti-Online-Customer Dharwin P (13/11/2020, 13:15:32): At the moment, we are helping you by providing the refund. Also, our store has contacted you and offered to wait for the 2nd batch for the customer who are affected with the high traffic glitch. Me (13/11/2020, 13:15:57): Do you think this is a reasonable solution? Me (13/11/2020, 13:16:01): We put our hopes up Me (13/11/2020, 13:16:10): when we managed to secure an order Me (13/11/2020, 13:16:18): and now you guys simply just cancel our order Me (13/11/2020, 13:16:37): meanwhile people who purchase later will be able to get their order fulfilled Dharwin P (13/11/2020, 13:17:05): Actually, you did not manage to secure a unit. Like I said, the units were sold out even before you made the payment. That is the reason alternate solutions are being provided. Me (13/11/2020, 13:17:07): This is a joke Sony. Me (13/11/2020, 13:17:38): the Alternate Solution = Pro-Retail Customer Me (13/11/2020, 13:17:42): We all get it now Me (13/11/2020, 13:17:49): Thanks for the clarification Me (13/11/2020, 13:18:43): Glitch or no glitch, Sony should honor their end of the deal especially when it's not a price glitch that make them suffer unreasonable loss. Dharwin P (13/11/2020, 13:19:19): We are unable to mix up Sony Store and Online Store together, customers who came in first to our Online Store get their pre-orders, so does for the Sony Store. Me (13/11/2020, 13:19:38): Like i said Me (13/11/2020, 13:19:55): You may say I'm being unreasonable Me (13/11/2020, 13:20:04): But, let the other customer be the judge Dharwin P (13/11/2020, 13:20:21): I'm not telling that you are being unreasonable. Me (13/11/2020, 13:24:20): can you imagine when you order for food delivery, the order has been accepted and you expect to have the food by 7pm, but all in a sudden the order got cancelled, because the restaurant chosen to serve only the customer in the restaurant, the late comer customer also being able to have the food served Me (13/11/2020, 13:24:51): Definitely, you not going to that restaurant any more, because they are exercising Anti-Customer! Me (13/11/2020, 13:25:27): The customer who place their order on 7pm gt cancelled Dharwin P (13/11/2020, 13:25:33): By following your statement, let's say your ordered a food and and the payment was made. If the restaurant do not have food in stock, they will definitely will provide you refund or will ask you if you are willing to wait longer for the food to be restocked. Not transferring the food from a different location and get it done. Me (13/11/2020, 13:25:42): But the problem you do have stock Me (13/11/2020, 13:26:59): It's fine, it seems that you guys insist it's not the wrongdoing of Sony Dharwin P (13/11/2020, 13:27:17): We have stocks allocated for our Stores. Not for online store. Like I said, it will be unfair for those customer who walked in to our store. Imagine they ask the same question like you did Mr. Lim. Let's say they asked why the stocks allocated for the stores were transferred to Online Store. Me (13/11/2020, 13:27:25): In conclusion, It's the wrongdoing of customer for placing order online Me (13/11/2020, 13:27:38): Stupid enough to actually believe they already secured an unit Dharwin P (13/11/2020, 13:28:13): We have promised our customer we will do pre-order in stores as well, what if they questioned us the same. They will think we are being biased to online store customer if we transferred all the stock to online store. Me (13/11/2020, 13:28:46): Weren't you guys already promise the online customer as well? Me (13/11/2020, 13:29:07): You guys chosen being biased to the retail customer Dharwin P (13/11/2020, 13:29:15): We did. But since the stocks were sold out, there is nothing much I can do. Me (13/11/2020, 13:30:02): It's fine, I've been a loyal playstation fans for more than 20 years, now at least I understand how Sony is treating their customer Me (13/11/2020, 13:30:11): there are other console out there that I can buy Me (13/11/2020, 13:30:30): Truly disappointed with Sony this time. Me (13/11/2020, 13:30:44): In conclusion Me (13/11/2020, 13:34:12): 1.) You guys chosen to allocate more stock to retail store in order to create the hype without thinking about the well-being and safety of customer during this pandemic period. 2.) Cancelling the pre-order of online customer in order to fulfill the customer who made their order in the retail store. 3.) Retail Customer >>>>>>>>> Online Customer Me (13/11/2020, 13:35:24): Since no proper resolution for the online customer, I will post this online and let the community be the judge. This post has been edited by Anonymous26: Nov 13 2020, 01:56 PM
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squall_12	Nov 13 2020, 01:49 PM Show posts by this member only \| Post #427
Regular Senior Member 1,779 posts Joined: Jan 2003	so those walk in store pre order is the safest damn should have go to queenbay pre order hahahahaahah
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set	Nov 13 2020, 01:50 PM Show posts by this member only \| Post #428
Casual Junior Member 352 posts Joined: Jul 2009	QUOTE(squall_12 @ Nov 13 2020, 01:49 PM) so those walk in store pre order is the safest damn should have go to queenbay pre order hahahahaahah i did went to queensbay, it was smooth butter process
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squall_12	Nov 13 2020, 01:50 PM Show posts by this member only \| Post #429
Regular Senior Member 1,779 posts Joined: Jan 2003	QUOTE(set @ Nov 13 2020, 01:50 PM) i did went to queensbay, it was smooth butter process ya should go damn u so lucky lor congrats. a lot ppl there?
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set	Nov 13 2020, 01:52 PM Show posts by this member only \| Post #430
Casual Junior Member 352 posts Joined: Jul 2009	QUOTE(squall_12 @ Nov 13 2020, 01:50 PM) ya should go damn u so lucky lor congrats. a lot ppl there? 50+ people, the limit is 50 unit, the late comer probably didn't know that and followed us to queue, I did took a huge risk because I'm from mainland side, die die drive to queensbay
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wallance13	Nov 13 2020, 01:53 PM Show posts by this member only \| Post #431
Getting Started Junior Member 130 posts Joined: Dec 2005 From: Subang Jaya	QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM) Latest Update: These are the transcript of the conversation between me and Sony, and my conclusion is: 1.) Sony insists there are system glitches which causes over-commitment of pre-order 2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype 3.) The online order will be cancelled to those who failed to make their payment within (1) minute. 4.) Their solution = Refund or wait second batch. 5.) ONLINE CUSTOMER IN THEIR EYES IS FREAKING PAYING RUPIAH INSTEAD OF MYR!!!!!! (Read the transcript below) SONY= ANTI-ONLINE-CUSTOMER 6.) The number calling to inform about the cancellation of pre-order is indeed from Sony The Curve. » Click to show Spoiler - click again to hide... « Dharwin P (13/11/2020, 12:27:07): Welcome to Sony Malaysia Web Chat How may I help you today? Me (13/11/2020, 12:27:12): Dear Sony Me (13/11/2020, 12:27:25): Hi there, thanks for the messages Me (13/11/2020, 12:27:48): I made my pre-order on sony online store on 12th November 2020, and managed to make my payment at 12.01am Me (13/11/2020, 12:27:58): just now I received a phone call claiming to be part of your team Me (13/11/2020, 12:28:30): saying that they have to cancel my pre-order due to system glitches that causes over-committed PS5 order Me (13/11/2020, 12:28:56): Why are you guys cancelling my order when I actually made my purchases way before than the people who queue at the retail store??!!! Me (13/11/2020, 12:28:59): what is going on there?!! Me (13/11/2020, 12:29:04): It doesnt fair to me at all! Me (13/11/2020, 12:29:10): I need a clarification on this issue Dharwin P (13/11/2020, 12:29:33): May I know where did you placed your order? Was it from our Sony Store or from our Sony Online store? Me (13/11/2020, 12:29:45): From Sony Online Store Me (13/11/2020, 12:29:49): I give you my order ID Me (13/11/2020, 12:29:57): (Censored) Dharwin P (13/11/2020, 12:30:38): Okay. We apologize for inconvenience caused to you. Due to overwhelming response, the pre order stock was sold out in our Online Store within a minute. Me (13/11/2020, 12:31:11): I understand the pre order stock was sold out within a minute, but I was managed to secure an unit and made my payment in time! Dharwin P (13/11/2020, 12:31:22): For some customers, there was a system glitch that happen where payment were received even when there is no stock. Me (13/11/2020, 12:31:52): Then why are you guys cancelling the online pre-order instead of cancelling the retail pre-order? Me (13/11/2020, 12:32:08): That's the error from Sony part, why customer have to suffer? Dharwin P (13/11/2020, 12:32:39): We are unable to do Mr Lim. The stocks were allocated to our Stores and also dealers. All the channels has own stocks. Once it has been sold out, the rest of the order has to be cancelled. Dharwin P (13/11/2020, 12:33:08): That is the reason now, we are providing refund to the customer who has made the payment but failed to get pre-order. Me (13/11/2020, 12:33:22): This is so unfair to everyone of us............... Me (13/11/2020, 12:33:28): There are a lot of scalpers our there! Me (13/11/2020, 12:33:41): And I don understand why there are so many units allocated to Sony Store in The Curve! Me (13/11/2020, 12:34:03): This is obviously an act of Anti-Customer Dharwin P (13/11/2020, 12:34:11): It is our Official Store. Hence, we have to allocate more units to our Stores. Me (13/11/2020, 12:34:37): Are there going to have 2nd wave of pre-order? Me (13/11/2020, 12:36:06): Pre-order the earliest, but gt cancelled, what kind of logic is this? Dharwin P (13/11/2020, 12:37:27): At the moment, we do not have the tentative information on the 2nd batch of the unit yet. Please do stay active in our Sony Malaysia website and Facebook page. Dharwin P (13/11/2020, 12:37:36): Announcements will be made there. Dharwin P (13/11/2020, 12:45:59): If you would like wait for the 2nd batch, we would suggest you to liaise with our Sony Store representative. They will do further arrangements for you. Dharwin P (13/11/2020, 12:46:11): From our side, we only can do cancellation and refund. Me (13/11/2020, 12:47:56): my god sony, this is all a freaking mess! Do you have any idea how many person out there is complaining about this Pre-Order cancellation issue already? Dharwin P (13/11/2020, 12:48:36): We did receive lots of inquiry on this issue Mr Lim. We truly apologize for the inconvenience caused. Me (13/11/2020, 12:48:42): This issue is caused by Sony, Sony have the responsibility to solve this issue, why customer ended up the 1 bear the responsibility?! Dharwin P (13/11/2020, 12:49:13): We are trying to sort things out by either providing refund or as our store representative told, you can wait for the 2nd batch. Dharwin P (13/11/2020, 12:49:43): We surely did not expect a system glitch to happened. This was due to overwhelming traffic in our websites. Dharwin P (13/11/2020, 12:50:19): You can call the same number again to make the arrangements. Me (13/11/2020, 12:50:28): The same number is not reachable at all Dharwin P (13/11/2020, 12:51:08): Okay, you can call our store, 03-2166 1882 or 03-7725 8546. Dharwin P (13/11/2020, 12:51:25): Did they mentioned they call from which store? Sony Store the Curve or KLCC? Me (13/11/2020, 12:53:06): They didn't mention at all. Me (13/11/2020, 12:53:12): but Me (13/11/2020, 12:53:16): 03-7725 8546 Me (13/11/2020, 12:53:19): This is where they call me Me (13/11/2020, 12:53:29): I mean this is the number calling me Me (13/11/2020, 12:53:37): It's the curve or KLCC branch? Dharwin P (13/11/2020, 12:55:09): This is from Sony Store the Curve. Me (13/11/2020, 12:56:00): Which means Sony The Curve is the store that responsible for all these?! Me (13/11/2020, 12:56:20): Cancelling the Online Pre-order is their idea? Dharwin P (13/11/2020, 12:57:22): Not really Mr. Lim. They are just contacting customer who has their orders cancelled and informing them Me (13/11/2020, 12:58:04): Don't you think it sounds fishy ? They were allocated with most units, and they also responsible for cancelling the online pre-order? Me (13/11/2020, 12:58:27): Ask them to cancel the freaking pre-order from the store! Me (13/11/2020, 12:59:11): Glitches or not, is Sony's responsibility as I mentioned above, no way for the customer to suffer due to mistake by Sony! Me (13/11/2020, 12:59:53): how are you going to deny this? Don treat us like a fool, everything sounds so fishy right now! Me (13/11/2020, 13:00:36): There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night! Dharwin P (13/11/2020, 13:00:50): I'm sorry Mr. Lim, they are unable to cancel their Pre-order as other customer has paid for the unit by walking in to the store. Also, we are cancelling the order because, we have received your payment but there is no unit to deliver to you. That is the reason why we are cancelling it. Me (13/11/2020, 13:01:27): Based on my remark above, can you imagine how many units is being allocated to The Curve Sony Store? Me (13/11/2020, 13:01:44): Paid for the unit by walking in to the store and paying online are there any differences? Me (13/11/2020, 13:01:51): Are we paying Rupiah when shopping online? Me (13/11/2020, 13:01:57): What kind of statement is this? Dharwin P (13/11/2020, 13:02:08): The amount if PlayStation 5 that has been allocated was sold out within minute in Sony Online Store. They payment you have made has glitched out and it made us to receive the payment even though there is no stock available. That's why we are giving refund to you. We are not going to keep your money without providing any products to consumers. Me (13/11/2020, 13:02:26): The currency and amount that we are paying is the same as those who alking in to the store! Me (13/11/2020, 13:03:05): Yes I understand, there are certain amount of allocation, but same goes for online store! Dharwin P (13/11/2020, 13:03:12): The allocation was done even before the pre order was announced. We have to give our Sony Stores more stocks as they are our official shop. Also, we have to provide dealers some stock as well. Not all the stocks will be allocated for online store only. Me (13/11/2020, 13:03:49): Then you guys are surely doesn't care about the health and safety of customer Me (13/11/2020, 13:04:06): Now Malaysia is suffering rising cases of Covid-19 everywhere Me (13/11/2020, 13:04:20): And you guys allocating more units to retail store in order to create the hype Me (13/11/2020, 13:04:52): Worst still, cancelling the order of the people who actually made the earliest payment! Dharwin P (13/11/2020, 13:05:13): We do care about health and condition of our state right now. Even our dealers who were participating for the pre orders has made online purchase as well. Some of the customer are willing to walk in to our Store and make the purchase straight away. Me (13/11/2020, 13:05:23): I think this conversation really worth sharing on the social media Dharwin P (13/11/2020, 13:05:47): We also practice the standard SOP being set by our government. Me (13/11/2020, 13:06:17): As per your remark, "Some of the customer are willing to walk in to our Store and make the purchase straight away" Me (13/11/2020, 13:06:24): Aren't we online buyer doing the same thing? Dharwin P (13/11/2020, 13:06:28): There we multiple ways of this pre-order can be made, one is via online and the other by walking in. Me (13/11/2020, 13:06:29): We are paying the same amount of money! Me (13/11/2020, 13:06:33): Not single cent less! Me (13/11/2020, 13:07:03): No matter what, I'm going to viral this if I don get's a proper treatment today Me (13/11/2020, 13:07:07): This is ridiculous Dharwin P (13/11/2020, 13:07:10): I do understand on your concern Mr. Lim, how would you expect us to give something that we ran out of stock. Me (13/11/2020, 13:07:34): Let me put it in this way Dharwin P (13/11/2020, 13:07:35): This is the reason, we are providing refunds to the consumers who has made payment and did not get their name on the list. Me (13/11/2020, 13:07:44): If let say, today I pre-order from retail store at 7PM night Me (13/11/2020, 13:07:53): And my order is being cancelled, I'm fine with it Me (13/11/2020, 13:08:01): as I'm the person who made the latest order Me (13/11/2020, 13:08:16): but now, the situation is, the person who made the earliest order is being cancelled! Dharwin P (13/11/2020, 13:08:17): Let say, you have walked in to our Store, and found out that no stocks are available and made payment. We will definitely will return back your money. Me (13/11/2020, 13:08:21): Don't you think it sounds ridiculous? Dharwin P (13/11/2020, 13:08:57): The channels are different Mr Lim. You cannot compare online store and physical store. Me (13/11/2020, 13:08:58): Same logic applies to online buyer, we made our order way before the retail store is opened Me (13/11/2020, 13:09:20): when you guys realize about this glitches, should reduce the number of units allocated to the retail store! Me (13/11/2020, 13:09:25): you guys have sufficient time to do that1 Me (13/11/2020, 13:09:47): but instead of doing this way, you guys chosen to sacrifice the online buyer Dharwin P (13/11/2020, 13:09:51): Yes, but the stock were sold out. We do have some stocks available in our store, which walk in customer has made the payment and allocated the unit for them. Me (13/11/2020, 13:09:53): Ain't this anti-consumer? Dharwin P (13/11/2020, 13:10:03): This is not anti consumer. Me (13/11/2020, 13:10:17): Pro-Retail Consumer, Anti-Online-Consumer Me (13/11/2020, 13:10:22): How about i put it in this way? Dharwin P (13/11/2020, 13:10:56): We are unable to transfer the stocks to online stores. This will be unfair for those customer who has walked in to the store and found out there is no stock. Me (13/11/2020, 13:11:19): As per I mentioned just now, it's understandable that system glitches will occurred anytime, if I'm the person who made the latest order and gt cancelled, I'm cool with it Dharwin P (13/11/2020, 13:11:20): If we do so, no other retailers or Sony Stores will have the options to buy at all. Dharwin P (13/11/2020, 13:11:38): We clearly has mentioned on the available methods to do the pre-orders. Me (13/11/2020, 13:11:42): How many units did you guys allocated to sony online store? Dharwin P (13/11/2020, 13:11:57): Either online store or walk in to the Sony Store or retailers. Me (13/11/2020, 13:11:59): Yes, you guys also clearly mentioned the pre-order can be made online! Me (13/11/2020, 13:12:10): And, we followed the instruction Me (13/11/2020, 13:12:13): made our pre-order online Me (13/11/2020, 13:12:17): and now, got cancelled! Me (13/11/2020, 13:12:29): How many units did you guys allocated to sony online store? Answer me this question Dharwin P (13/11/2020, 13:12:49): Yes, since the stock has finished, there is nothing much we could have done. Allocations were done prior to the pre order. We are unable to change the allocation. Dharwin P (13/11/2020, 13:13:18): We are unable to disclose you on the information as it is only for our internal usage only. Me (13/11/2020, 13:13:22): Since you guys stating that there will be no more available units for retail store Me (13/11/2020, 13:13:34): I truly wonder how many units actually allocated to online store Me (13/11/2020, 13:14:09): Not unable, but too afraid to disclose Me (13/11/2020, 13:14:22): It's fine, I'm posting this on social media Me (13/11/2020, 13:14:28): Let other customer be the judge Me (13/11/2020, 13:14:38): Whether It's Online User wrongdoing or sony's wrongdoing Dharwin P (13/11/2020, 13:14:42): Classified matters are unable to disclose to public Mr.Lim. This is against our company policy. Me (13/11/2020, 13:15:11): Sony from now on, should be labelled as Anti-Online-Customer Dharwin P (13/11/2020, 13:15:32): At the moment, we are helping you by providing the refund. Also, our store has contacted you and offered to wait for the 2nd batch for the customer who are affected with the high traffic glitch. Me (13/11/2020, 13:15:57): Do you think this is a reasonable solution? Me (13/11/2020, 13:16:01): We put our hopes up Me (13/11/2020, 13:16:10): when we managed to secure an order Me (13/11/2020, 13:16:18): and now you guys simply just cancel our order Me (13/11/2020, 13:16:37): meanwhile people who purchase later will be able to get their order fulfilled Dharwin P (13/11/2020, 13:17:05): Actually, you did not manage to secure a unit. Like I said, the units were sold out even before you made the payment. That is the reason alternate solutions are being provided. Me (13/11/2020, 13:17:07): This is a joke Sony. Me (13/11/2020, 13:17:38): the Alternate Solution = Pro-Retail Customer Me (13/11/2020, 13:17:42): We all get it now Me (13/11/2020, 13:17:49): Thanks for the clarification Me (13/11/2020, 13:18:43): Glitch or no glitch, Sony should honor their end of the deal especially when it's not a price glitch that make them suffer unreasonable loss. Dharwin P (13/11/2020, 13:19:19): We are unable to mix up Sony Store and Online Store together, customers who came in first to our Online Store get their pre-orders, so does for the Sony Store. Me (13/11/2020, 13:19:38): Like i said Me (13/11/2020, 13:19:55): You may say I'm being unreasonable Me (13/11/2020, 13:20:04): But, let the other customer be the judge Dharwin P (13/11/2020, 13:20:21): I'm not telling that you are being unreasonable. Me (13/11/2020, 13:24:20): can you imagine when you order for food delivery, the order has been accepted and you expect to have the food by 7pm, but all in a sudden the order got cancelled, because the restaurant chosen to serve only the customer in the restaurant, the late comer customer also being able to have the food served Me (13/11/2020, 13:24:51): Definitely, you not going to that restaurant any more, because they are exercising Anti-Customer! Me (13/11/2020, 13:25:27): The customer who place their order on 7pm gt cancelled Dharwin P (13/11/2020, 13:25:33): By following your statement, let's say your ordered a food and and the payment was made. If the restaurant do not have food in stock, they will definitely will provide you refund or will ask you if you are willing to wait longer for the food to be restocked. Not transferring the food from a different location and get it done. Me (13/11/2020, 13:25:42): But the problem you do have stock Me (13/11/2020, 13:26:59): It's fine, it seems that you guys insist it's not the wrongdoing of Sony Dharwin P (13/11/2020, 13:27:17): We have stocks allocated for our Stores. Not for online store. Like I said, it will be unfair for those customer who walked in to our store. Imagine they ask the same question like you did Mr. Lim. Let's say they asked why the stocks allocated for the stores were transferred to Online Store. Me (13/11/2020, 13:27:25): In conclusion, It's the wrongdoing of customer for placing order online Me (13/11/2020, 13:27:38): Stupid enough to actually believe they already secured an unit Dharwin P (13/11/2020, 13:28:13): We have promised our customer we will do pre-order in stores as well, what if they questioned us the same. They will think we are being biased to online store customer if we transferred all the stock to online store. Me (13/11/2020, 13:28:46): Weren't you guys already promise the online customer as well? Me (13/11/2020, 13:29:07): You guys chosen being biased to the retail customer Dharwin P (13/11/2020, 13:29:15): We did. But since the stocks were sold out, there is nothing much I can do. Me (13/11/2020, 13:30:02): It's fine, I've been a loyal playstation fans for more than 20 years, now at least I understand how Sony is treating their customer Me (13/11/2020, 13:30:11): there are other console out there that I can buy Me (13/11/2020, 13:30:30): Truly disappointed with Sony this time. Me (13/11/2020, 13:30:44): In conclusion Me (13/11/2020, 13:34:12): 1.) You guys chosen to allocate more stock to retail store in order to create the hype without thinking about the well-being and safety of customer during this pandemic period. 2.) Cancelling the pre-order of online customer in order to fulfill the customer who made their order in the retail store. 3.) Retail Customer >>>>>>>>> Online Customer Me (13/11/2020, 13:34:21): Online customer is paying Rupiah. Me (13/11/2020, 13:35:24): Since no proper resolution for the online customer, I will post this online and let the community be the judge. May I know which way you paid for the transaction? CC or M2U or Debit card?
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squall_12	Nov 13 2020, 01:53 PM Show posts by this member only \| Post #432
Regular Senior Member 1,779 posts Joined: Jan 2003	QUOTE(set @ Nov 13 2020, 01:52 PM) 50+ people, the limit is 50 unit, the late comer probably didn't know that and followed us to queue, I did took a huge risk because I'm from mainland side, die die drive to queensbay hahah u made the right choice
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Anonymous26	Nov 13 2020, 01:53 PM Show posts by this member only \| Post #433
Getting Started Junior Member 174 posts Joined: Dec 2012	QUOTE(wallance13 @ Nov 13 2020, 01:53 PM) May I know which way you paid for the transaction? CC or M2U or Debit card? Credit Card
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Convael	Nov 13 2020, 01:54 PM Show posts by this member only \| IPv6 \| Post #434
Regular Senior Member 1,108 posts Joined: Sep 2007 From: Kuala Lumpur	If you missed the pre-order and don't mind getting your wallet exploited , that's fine . Several retailers will have some stocks of SG PS5 going for next couple of weeks along with an absurd price tag .
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set	Nov 13 2020, 01:54 PM Show posts by this member only \| Post #435
Casual Junior Member 352 posts Joined: Jul 2009	QUOTE(squall_12 @ Nov 13 2020, 01:53 PM) hahah u made the right choice well if the police stopped me and I will lose 1k
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Shinka	Nov 13 2020, 01:54 PM Show posts by this member only \| Post #436
Casual Junior Member 464 posts Joined: Jun 2013	QUOTE(perky @ Nov 13 2020, 01:40 PM) Good info bro. Did you contact them first of they called you first?.I wonder if they would call everyone to tell them which batch they are in. They contacted my cousin first. So I got worried and called them up myself the next day and gave them my order number (probably shouldn't have done that). And well, they confirmed that the order is still valid (for the time being) and in second batch - delivery date unknown but tentatively end of Jan until mid Feb. Had quite a long chat with the manager, he was nice about it but he did tell me that some orders will have to be cancelled and refunded as they aren't able to fulfill all orders.
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tony_mw	Nov 13 2020, 01:55 PM Show posts by this member only \| IPv6 \| Post #437
Getting Started Junior Member 211 posts Joined: May 2016	QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM) Latest Update: These are the transcript of the conversation between me and Sony, and my conclusion is: 1.) Sony insists there are system glitches which causes over-commitment of pre-order 2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype 3.) The online order will be cancelled to those who failed to make their payment within (1) minute. 4.) Their solution = Refund or wait second batch. 5.) ONLINE CUSTOMER IN THEIR EYES IS FREAKING PAYING RUPIAH INSTEAD OF MYR!!!!!! (Read the transcript below) SONY= ANTI-ONLINE-CUSTOMER 6.) The number that called me informing cancel of pre-order is indeed from Sony The Curve. » Click to show Spoiler - click again to hide... « Dharwin P (13/11/2020, 12:27:07): Welcome to Sony Malaysia Web Chat How may I help you today? Me (13/11/2020, 12:27:12): Dear Sony Me (13/11/2020, 12:27:25): Hi there, thanks for the messages Me (13/11/2020, 12:27:48): I made my pre-order on sony online store on 12th November 2020, and managed to make my payment at 12.01am Me (13/11/2020, 12:27:58): just now I received a phone call claiming to be part of your team Me (13/11/2020, 12:28:30): saying that they have to cancel my pre-order due to system glitches that causes over-committed PS5 order Me (13/11/2020, 12:28:56): Why are you guys cancelling my order when I actually made my purchases way before than the people who queue at the retail store??!!! Me (13/11/2020, 12:28:59): what is going on there?!! Me (13/11/2020, 12:29:04): It doesnt fair to me at all! Me (13/11/2020, 12:29:10): I need a clarification on this issue Dharwin P (13/11/2020, 12:29:33): May I know where did you placed your order? Was it from our Sony Store or from our Sony Online store? Me (13/11/2020, 12:29:45): From Sony Online Store Me (13/11/2020, 12:29:49): I give you my order ID Me (13/11/2020, 12:29:57): (Censored) Dharwin P (13/11/2020, 12:30:38): Okay. We apologize for inconvenience caused to you. Due to overwhelming response, the pre order stock was sold out in our Online Store within a minute. Me (13/11/2020, 12:31:11): I understand the pre order stock was sold out within a minute, but I was managed to secure an unit and made my payment in time! Dharwin P (13/11/2020, 12:31:22): For some customers, there was a system glitch that happen where payment were received even when there is no stock. Me (13/11/2020, 12:31:52): Then why are you guys cancelling the online pre-order instead of cancelling the retail pre-order? Me (13/11/2020, 12:32:08): That's the error from Sony part, why customer have to suffer? Dharwin P (13/11/2020, 12:32:39): We are unable to do Mr Lim. The stocks were allocated to our Stores and also dealers. All the channels has own stocks. Once it has been sold out, the rest of the order has to be cancelled. Dharwin P (13/11/2020, 12:33:08): That is the reason now, we are providing refund to the customer who has made the payment but failed to get pre-order. Me (13/11/2020, 12:33:22): This is so unfair to everyone of us............... Me (13/11/2020, 12:33:28): There are a lot of scalpers our there! Me (13/11/2020, 12:33:41): And I don understand why there are so many units allocated to Sony Store in The Curve! Me (13/11/2020, 12:34:03): This is obviously an act of Anti-Customer Dharwin P (13/11/2020, 12:34:11): It is our Official Store. Hence, we have to allocate more units to our Stores. Me (13/11/2020, 12:34:37): Are there going to have 2nd wave of pre-order? Me (13/11/2020, 12:36:06): Pre-order the earliest, but gt cancelled, what kind of logic is this? Dharwin P (13/11/2020, 12:37:27): At the moment, we do not have the tentative information on the 2nd batch of the unit yet. Please do stay active in our Sony Malaysia website and Facebook page. Dharwin P (13/11/2020, 12:37:36): Announcements will be made there. Me (13/11/2020, 12:37:55): just now Me (13/11/2020, 12:38:11): the customer representative actually told me instead of refund Me (13/11/2020, 12:38:15): I can wait for second batches Me (13/11/2020, 12:38:25): Izzit possible for you cancel the process of refunding? Me (13/11/2020, 12:38:31): I can wait for second batch. Dharwin P (13/11/2020, 12:39:02): Okay, allow me to check on this. Please wait for a moment, Dharwin P (13/11/2020, 12:44:05): Thank you for waiting Mr Lim. Me (13/11/2020, 12:44:22): Okay Dharwin P (13/11/2020, 12:45:59): If you would like wait for the 2nd batch, we would suggest you to liaise with our Sony Store representative. They will do further arrangements for you. Dharwin P (13/11/2020, 12:46:11): From our side, we only can do cancellation and refund. Me (13/11/2020, 12:47:00): But just now the person told me able to reserve for 2nd batch? Me (13/11/2020, 12:47:56): my god sony, this is all a freaking mass! Do you have any idea how many person out there is complaining about this Pre-Order cancellation issue already? Dharwin P (13/11/2020, 12:48:36): We did receive lots of inquiry on this issue Mr Lim. We truly apologize for the inconvenience caused. Me (13/11/2020, 12:48:42): This issue is caused by Sony, Sony have the responsibility to solve this issue, why customer ended up the 1 bear the responsibility?! Dharwin P (13/11/2020, 12:49:13): We are trying to sort things out by either providing refund or as our store representative told, you can wait for the 2nd batch. Dharwin P (13/11/2020, 12:49:43): We surely did not expect a system glitch to happened. This was due to overwhelming traffic in our websites. Dharwin P (13/11/2020, 12:50:19): You can call the same number again to make the arrangements. Me (13/11/2020, 12:50:28): The same number is not reachable at all Dharwin P (13/11/2020, 12:51:08): Okay, you can call our store, 03-2166 1882 or 03-7725 8546. Dharwin P (13/11/2020, 12:51:25): Did they mentioned they call from which store? Sony Store the Curve or KLCC? Me (13/11/2020, 12:53:06): They didn't mention at all. Me (13/11/2020, 12:53:12): but Me (13/11/2020, 12:53:16): 03-7725 8546 Me (13/11/2020, 12:53:19): This is where they call me Me (13/11/2020, 12:53:29): I mean this is the number calling me Me (13/11/2020, 12:53:37): It's the curve or KLCC branch? Dharwin P (13/11/2020, 12:55:09): This is from Sony Store the Curve. Me (13/11/2020, 12:56:00): Which means Sony The Curve is the store that responsible for all these?! Me (13/11/2020, 12:56:20): Cancelling the Online Pre-order is their idea? Dharwin P (13/11/2020, 12:57:22): Not really Mr. Lim. They are just contacting customer who has their orders cancelled and informing them Me (13/11/2020, 12:58:04): Don't you think it sounds fishy ? They were allocated with most units, and they also responsible for cancelling the online pre-order? Me (13/11/2020, 12:58:27): Ask them to cancel the freaking pre-order from the store! Me (13/11/2020, 12:59:11): Glitches or not, is Sony's responsibility as I mentioned above, no way for the customer to suffer due to mistake by Sony! Me (13/11/2020, 12:59:53): how are you going to deny this? Don treat us like a fool, everything sounds so fishy right now! Me (13/11/2020, 13:00:36): There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night! Dharwin P (13/11/2020, 13:00:50): I'm sorry Mr. Lim, they are unable to cancel their Pre-order as other customer has paid for the unit by walking in to the store. Also, we are cancelling the order because, we have received your payment but there is no unit to deliver to you. That is the reason why we are cancelling it. Me (13/11/2020, 13:01:27): Based on my remark above, can you imagine how many units is being allocated to The Curve Sony Store? Me (13/11/2020, 13:01:44): Paid for the unit by walking in to the store and paying online are there any differences? Me (13/11/2020, 13:01:51): Are we paying Rupiah when shopping online? Me (13/11/2020, 13:01:57): What kind of statement is this? Dharwin P (13/11/2020, 13:02:08): The amount if PlayStation 5 that has been allocated was sold out within minute in Sony Online Store. They payment you have made has glitched out and it made us to receive the payment even though there is no stock available. That's why we are giving refund to you. We are not going to keep your money without providing any products to consumers. Me (13/11/2020, 13:02:26): The currency and amount that we are paying is the same as those who alking in to the store! Me (13/11/2020, 13:03:05): Yes I understand, there are certain amount of allocation, but same goes for online store! Dharwin P (13/11/2020, 13:03:12): The allocation was done even before the pre order was announced. We have to give our Sony Stores more stocks as they are our official shop. Also, we have to provide dealers some stock as well. Not all the stocks will be allocated for online store only. Me (13/11/2020, 13:03:49): Then you guys are surely doesn't care about the health and safety of customer Me (13/11/2020, 13:04:06): Now Malaysia is suffering rising cases of Covid-19 everywhere Me (13/11/2020, 13:04:20): And you guys allocating more units to retail store in order to create the hype Me (13/11/2020, 13:04:52): Worst still, cancelling the order of the people who actually made the earliest payment! Dharwin P (13/11/2020, 13:05:13): We do care about health and condition of our state right now. Even our dealers who were participating for the pre orders has made online purchase as well. Some of the customer are willing to walk in to our Store and make the purchase straight away. Me (13/11/2020, 13:05:23): I think this conversation really worth sharing on the social media Dharwin P (13/11/2020, 13:05:47): We also practice the standard SOP being set by our government. Me (13/11/2020, 13:06:17): As per your remark, "Some of the customer are willing to walk in to our Store and make the purchase straight away" Me (13/11/2020, 13:06:24): Aren't we online buyer doing the same thing? Dharwin P (13/11/2020, 13:06:28): There we multiple ways of this pre-order can be made, one is via online and the other by walking in. Me (13/11/2020, 13:06:29): We are paying the same amount of money! Me (13/11/2020, 13:06:33): Not single cent less! Me (13/11/2020, 13:07:03): No matter what, I'm going to viral this if I don get's a proper treatment today Me (13/11/2020, 13:07:07): This is ridiculous Dharwin P (13/11/2020, 13:07:10): I do understand on your concern Mr. Lim, how would you expect us to give something that we ran out of stock. Me (13/11/2020, 13:07:34): Let me put it in this way Dharwin P (13/11/2020, 13:07:35): This is the reason, we are providing refunds to the consumers who has made payment and did not get their name on the list. Me (13/11/2020, 13:07:44): If let say, today I pre-order from retail store at 7PM night Me (13/11/2020, 13:07:53): And my order is being cancelled, I'm fine with it Me (13/11/2020, 13:08:01): as I'm the person who made the latest order Me (13/11/2020, 13:08:16): but now, the situation is, the person who made the earliest order is being cancelled! Dharwin P (13/11/2020, 13:08:17): Let say, you have walked in to our Store, and found out that no stocks are available and made payment. We will definitely will return back your money. Me (13/11/2020, 13:08:21): Don't you think it sounds ridiculous? Dharwin P (13/11/2020, 13:08:57): The channels are different Mr Lim. You cannot compare online store and physical store. Me (13/11/2020, 13:08:58): Same logic applies to online buyer, we made our order way before the retail store is opened Me (13/11/2020, 13:09:20): when you guys realize about this glitches, should reduce the number of units allocated to the retail store! Me (13/11/2020, 13:09:25): you guys have sufficient time to do that1 Me (13/11/2020, 13:09:47): but instead of doing this way, you guys chosen to sacrifice the online buyer Dharwin P (13/11/2020, 13:09:51): Yes, but the stock were sold out. We do have some stocks available in our store, which walk in customer has made the payment and allocated the unit for them. Me (13/11/2020, 13:09:53): Ain't this anti-consumer? Dharwin P (13/11/2020, 13:10:03): This is not anti consumer. Me (13/11/2020, 13:10:17): Pro-Retail Consumer, Anti-Online-Consumer Me (13/11/2020, 13:10:22): How about i put it in this way? Dharwin P (13/11/2020, 13:10:56): We are unable to transfer the stocks to online stores. This will be unfair for those customer who has walked in to the store and found out there is no stock. Me (13/11/2020, 13:11:19): As per I mentioned just now, it's understandable that system glitches will occurred anytime, if I'm the person who made the latest order and gt cancelled, I'm cool with it Dharwin P (13/11/2020, 13:11:20): If we do so, no other retailers or Sony Stores will have the options to buy at all. Dharwin P (13/11/2020, 13:11:38): We clearly has mentioned on the available methods to do the pre-orders. Me (13/11/2020, 13:11:42): How many units did you guys allocated to sony online store? Dharwin P (13/11/2020, 13:11:57): Either online store or walk in to the Sony Store or retailers. Me (13/11/2020, 13:11:59): Yes, you guys also clearly mentioned the pre-order can be made online! Me (13/11/2020, 13:12:10): And, we followed the instruction Me (13/11/2020, 13:12:13): made our pre-order online Me (13/11/2020, 13:12:17): and now, got cancelled! Me (13/11/2020, 13:12:29): How many units did you guys allocated to sony online store? Answer me this question Dharwin P (13/11/2020, 13:12:49): Yes, since the stock has finished, there is nothing much we could have done. Allocations were done prior to the pre order. We are unable to change the allocation. Dharwin P (13/11/2020, 13:13:18): We are unable to disclose you on the information as it is only for our internal usage only. Me (13/11/2020, 13:13:22): Since you guys stating that there will be no more available units for retail store Me (13/11/2020, 13:13:34): I truly wonder how many units actually allocated to online store Me (13/11/2020, 13:14:09): Not unable, but too afraid to disclose Me (13/11/2020, 13:14:22): It's fine, I'm posting this on social media Me (13/11/2020, 13:14:28): Let other customer be the judge Me (13/11/2020, 13:14:38): Whether It's Online User wrongdoing or sony's wrongdoing Dharwin P (13/11/2020, 13:14:42): Classified matters are unable to disclose to public Mr.Lim. This is against our company policy. Me (13/11/2020, 13:15:11): Sony from now on, should be labelled as Anti-Online-Customer Dharwin P (13/11/2020, 13:15:32): At the moment, we are helping you by providing the refund. Also, our store has contacted you and offered to wait for the 2nd batch for the customer who are affected with the high traffic glitch. Me (13/11/2020, 13:15:57): Do you think this is a reasonable solution? Me (13/11/2020, 13:16:01): We put our hopes up Me (13/11/2020, 13:16:10): when we managed to secure an order Me (13/11/2020, 13:16:18): and now you guys simply just cancel our order Me (13/11/2020, 13:16:37): meanwhile people who purchase later will be able to get their order fulfilled Dharwin P (13/11/2020, 13:17:05): Actually, you did not manage to secure a unit. Like I said, the units were sold out even before you made the payment. That is the reason alternate solutions are being provided. Me (13/11/2020, 13:17:07): This is a joke Sony. Me (13/11/2020, 13:17:38): the Alternate Solution = Pro-Retail Customer Me (13/11/2020, 13:17:42): We all get it now Me (13/11/2020, 13:17:49): Thanks for the clarification Me (13/11/2020, 13:18:43): Glitch or no glitch, Sony should honor their end of the deal especially when it's not a price glitch that make them suffer unreasonable loss. Dharwin P (13/11/2020, 13:19:19): We are unable to mix up Sony Store and Online Store together, customers who came in first to our Online Store get their pre-orders, so does for the Sony Store. Me (13/11/2020, 13:19:38): Like i said Me (13/11/2020, 13:19:55): You may say I'm being unreasonable Me (13/11/2020, 13:20:04): But, let the other customer be the judge Dharwin P (13/11/2020, 13:20:21): I'm not telling that you are being unreasonable. Me (13/11/2020, 13:24:20): can you imagine when you order for food delivery, the order has been accepted and you expect to have the food by 7pm, but all in a sudden the order got cancelled, because the restaurant chosen to serve only the customer in the restaurant, the late comer customer also being able to have the food served Me (13/11/2020, 13:24:51): Definitely, you not going to that restaurant any more, because they are exercising Anti-Customer! Me (13/11/2020, 13:25:27): The customer who place their order on 7pm gt cancelled Dharwin P (13/11/2020, 13:25:33): By following your statement, let's say your ordered a food and and the payment was made. If the restaurant do not have food in stock, they will definitely will provide you refund or will ask you if you are willing to wait longer for the food to be restocked. Not transferring the food from a different location and get it done. Me (13/11/2020, 13:25:42): But the problem you do have stock Me (13/11/2020, 13:26:59): It's fine, it seems that you guys insist it's not the wrongdoing of Sony Dharwin P (13/11/2020, 13:27:17): We have stocks allocated for our Stores. Not for online store. Like I said, it will be unfair for those customer who walked in to our store. Imagine they ask the same question like you did Mr. Lim. Let's say they asked why the stocks allocated for the stores were transferred to Online Store. Me (13/11/2020, 13:27:25): In conclusion, It's the wrongdoing of customer for placing order online Me (13/11/2020, 13:27:38): Stupid enough to actually believe they already secured an unit Dharwin P (13/11/2020, 13:28:13): We have promised our customer we will do pre-order in stores as well, what if they questioned us the same. They will think we are being biased to online store customer if we transferred all the stock to online store. Me (13/11/2020, 13:28:46): Weren't you guys already promise the online customer as well? Me (13/11/2020, 13:29:07): You guys chosen being biased to the retail customer Dharwin P (13/11/2020, 13:29:15): We did. But since the stocks were sold out, there is nothing much I can do. Me (13/11/2020, 13:30:02): It's fine, I've been a loyal playstation fans for more than 20 years, now at least I understand how Sony is treating their customer Me (13/11/2020, 13:30:11): there are other console out there that I can buy Me (13/11/2020, 13:30:30): Truly disappointed with Sony this time. Me (13/11/2020, 13:30:44): In conclusion Me (13/11/2020, 13:34:12): 1.) You guys chosen to allocate more stock to retail store in order to create the hype without thinking about the well-being and safety of customer during this pandemic period. 2.) Cancelling the pre-order of online customer in order to fulfill the customer who made their order in the retail store. 3.) Retail Customer >>>>>>>>> Online Customer Me (13/11/2020, 13:34:21): Online customer is paying Rupiah. Me (13/11/2020, 13:35:24): Since no proper resolution for the online customer, I will post this online and let the community be the judge. What's funny enough is Sony made a statement that all sale will be available online only due to pandemic issue. Although I'm not sure is this only applicable to specific region only but it just seems that this doesn't applicable to Sony Malaysia. I just felt this's definitely something that a reputable company should aim to achieve when they launch their new product in order to lower down the covid risk. https://sea.pcmag.com/gaming-systems/40119/...-be-online-only
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TSwkn	Nov 13 2020, 01:55 PM Show posts by this member only \| Post #438
Getting Started Junior Member 178 posts Joined: Dec 2008	QUOTE(Anonymous26 @ Nov 13 2020, 01:44 PM) Latest Update: These are the transcript of the conversation between me and Sony, and my conclusion is: 1.) Sony insists there are system glitches which causes over-commitment of pre-order 2.) They don't really care about the safety and well-being of customer by allocating more stocks to retail store in order to create the hype 3.) The online order will be cancelled to those who failed to make their payment within (1) minute. 4.) Their solution = Refund or wait second batch. 5.) ONLINE CUSTOMER IN THEIR EYES IS FREAKING PAYING RUPIAH INSTEAD OF MYR!!!!!! (Read the transcript below) SONY= ANTI-ONLINE-CUSTOMER 6.) The number that called me informing cancel of pre-order is indeed from Sony The Curve. » Click to show Spoiler - click again to hide... « Dharwin P (13/11/2020, 12:27:07): Welcome to Sony Malaysia Web Chat How may I help you today? Me (13/11/2020, 12:27:12): Dear Sony Me (13/11/2020, 12:27:25): Hi there, thanks for the messages Me (13/11/2020, 12:27:48): I made my pre-order on sony online store on 12th November 2020, and managed to make my payment at 12.01am Me (13/11/2020, 12:27:58): just now I received a phone call claiming to be part of your team Me (13/11/2020, 12:28:30): saying that they have to cancel my pre-order due to system glitches that causes over-committed PS5 order Me (13/11/2020, 12:28:56): Why are you guys cancelling my order when I actually made my purchases way before than the people who queue at the retail store??!!! Me (13/11/2020, 12:28:59): what is going on there?!! Me (13/11/2020, 12:29:04): It doesnt fair to me at all! Me (13/11/2020, 12:29:10): I need a clarification on this issue Dharwin P (13/11/2020, 12:29:33): May I know where did you placed your order? Was it from our Sony Store or from our Sony Online store? Me (13/11/2020, 12:29:45): From Sony Online Store Me (13/11/2020, 12:29:49): I give you my order ID Me (13/11/2020, 12:29:57): (Censored) Dharwin P (13/11/2020, 12:30:38): Okay. We apologize for inconvenience caused to you. Due to overwhelming response, the pre order stock was sold out in our Online Store within a minute. Me (13/11/2020, 12:31:11): I understand the pre order stock was sold out within a minute, but I was managed to secure an unit and made my payment in time! Dharwin P (13/11/2020, 12:31:22): For some customers, there was a system glitch that happen where payment were received even when there is no stock. Me (13/11/2020, 12:31:52): Then why are you guys cancelling the online pre-order instead of cancelling the retail pre-order? Me (13/11/2020, 12:32:08): That's the error from Sony part, why customer have to suffer? Dharwin P (13/11/2020, 12:32:39): We are unable to do Mr Lim. The stocks were allocated to our Stores and also dealers. All the channels has own stocks. Once it has been sold out, the rest of the order has to be cancelled. Dharwin P (13/11/2020, 12:33:08): That is the reason now, we are providing refund to the customer who has made the payment but failed to get pre-order. Me (13/11/2020, 12:33:22): This is so unfair to everyone of us............... Me (13/11/2020, 12:33:28): There are a lot of scalpers our there! Me (13/11/2020, 12:33:41): And I don understand why there are so many units allocated to Sony Store in The Curve! Me (13/11/2020, 12:34:03): This is obviously an act of Anti-Customer Dharwin P (13/11/2020, 12:34:11): It is our Official Store. Hence, we have to allocate more units to our Stores. Me (13/11/2020, 12:34:37): Are there going to have 2nd wave of pre-order? Me (13/11/2020, 12:36:06): Pre-order the earliest, but gt cancelled, what kind of logic is this? Dharwin P (13/11/2020, 12:37:27): At the moment, we do not have the tentative information on the 2nd batch of the unit yet. Please do stay active in our Sony Malaysia website and Facebook page. Dharwin P (13/11/2020, 12:37:36): Announcements will be made there. Dharwin P (13/11/2020, 12:45:59): If you would like wait for the 2nd batch, we would suggest you to liaise with our Sony Store representative. They will do further arrangements for you. Dharwin P (13/11/2020, 12:46:11): From our side, we only can do cancellation and refund. Me (13/11/2020, 12:47:56): my god sony, this is all a freaking mess! Do you have any idea how many person out there is complaining about this Pre-Order cancellation issue already? Dharwin P (13/11/2020, 12:48:36): We did receive lots of inquiry on this issue Mr Lim. We truly apologize for the inconvenience caused. Me (13/11/2020, 12:48:42): This issue is caused by Sony, Sony have the responsibility to solve this issue, why customer ended up the 1 bear the responsibility?! Dharwin P (13/11/2020, 12:49:13): We are trying to sort things out by either providing refund or as our store representative told, you can wait for the 2nd batch. Dharwin P (13/11/2020, 12:49:43): We surely did not expect a system glitch to happened. This was due to overwhelming traffic in our websites. Dharwin P (13/11/2020, 12:50:19): You can call the same number again to make the arrangements. Me (13/11/2020, 12:50:28): The same number is not reachable at all Dharwin P (13/11/2020, 12:51:08): Okay, you can call our store, 03-2166 1882 or 03-7725 8546. Dharwin P (13/11/2020, 12:51:25): Did they mentioned they call from which store? Sony Store the Curve or KLCC? Me (13/11/2020, 12:53:06): They didn't mention at all. Me (13/11/2020, 12:53:12): but Me (13/11/2020, 12:53:16): 03-7725 8546 Me (13/11/2020, 12:53:19): This is where they call me Me (13/11/2020, 12:53:29): I mean this is the number calling me Me (13/11/2020, 12:53:37): It's the curve or KLCC branch? Dharwin P (13/11/2020, 12:55:09): This is from Sony Store the Curve. Me (13/11/2020, 12:56:00): Which means Sony The Curve is the store that responsible for all these?! Me (13/11/2020, 12:56:20): Cancelling the Online Pre-order is their idea? Dharwin P (13/11/2020, 12:57:22): Not really Mr. Lim. They are just contacting customer who has their orders cancelled and informing them Me (13/11/2020, 12:58:04): Don't you think it sounds fishy ? They were allocated with most units, and they also responsible for cancelling the online pre-order? Me (13/11/2020, 12:58:27): Ask them to cancel the freaking pre-order from the store! Me (13/11/2020, 12:59:11): Glitches or not, is Sony's responsibility as I mentioned above, no way for the customer to suffer due to mistake by Sony! Me (13/11/2020, 12:59:53): how are you going to deny this? Don treat us like a fool, everything sounds so fishy right now! Me (13/11/2020, 13:00:36): There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night! Dharwin P (13/11/2020, 13:00:50): I'm sorry Mr. Lim, they are unable to cancel their Pre-order as other customer has paid for the unit by walking in to the store. Also, we are cancelling the order because, we have received your payment but there is no unit to deliver to you. That is the reason why we are cancelling it. Me (13/11/2020, 13:01:27): Based on my remark above, can you imagine how many units is being allocated to The Curve Sony Store? Me (13/11/2020, 13:01:44): Paid for the unit by walking in to the store and paying online are there any differences? Me (13/11/2020, 13:01:51): Are we paying Rupiah when shopping online? Me (13/11/2020, 13:01:57): What kind of statement is this? Dharwin P (13/11/2020, 13:02:08): The amount if PlayStation 5 that has been allocated was sold out within minute in Sony Online Store. They payment you have made has glitched out and it made us to receive the payment even though there is no stock available. That's why we are giving refund to you. We are not going to keep your money without providing any products to consumers. Me (13/11/2020, 13:02:26): The currency and amount that we are paying is the same as those who alking in to the store! Me (13/11/2020, 13:03:05): Yes I understand, there are certain amount of allocation, but same goes for online store! Dharwin P (13/11/2020, 13:03:12): The allocation was done even before the pre order was announced. We have to give our Sony Stores more stocks as they are our official shop. Also, we have to provide dealers some stock as well. Not all the stocks will be allocated for online store only. Me (13/11/2020, 13:03:49): Then you guys are surely doesn't care about the health and safety of customer Me (13/11/2020, 13:04:06): Now Malaysia is suffering rising cases of Covid-19 everywhere Me (13/11/2020, 13:04:20): And you guys allocating more units to retail store in order to create the hype Me (13/11/2020, 13:04:52): Worst still, cancelling the order of the people who actually made the earliest payment! Dharwin P (13/11/2020, 13:05:13): We do care about health and condition of our state right now. Even our dealers who were participating for the pre orders has made online purchase as well. Some of the customer are willing to walk in to our Store and make the purchase straight away. Me (13/11/2020, 13:05:23): I think this conversation really worth sharing on the social media Dharwin P (13/11/2020, 13:05:47): We also practice the standard SOP being set by our government. Me (13/11/2020, 13:06:17): As per your remark, "Some of the customer are willing to walk in to our Store and make the purchase straight away" Me (13/11/2020, 13:06:24): Aren't we online buyer doing the same thing? Dharwin P (13/11/2020, 13:06:28): There we multiple ways of this pre-order can be made, one is via online and the other by walking in. Me (13/11/2020, 13:06:29): We are paying the same amount of money! Me (13/11/2020, 13:06:33): Not single cent less! Me (13/11/2020, 13:07:03): No matter what, I'm going to viral this if I don get's a proper treatment today Me (13/11/2020, 13:07:07): This is ridiculous Dharwin P (13/11/2020, 13:07:10): I do understand on your concern Mr. Lim, how would you expect us to give something that we ran out of stock. Me (13/11/2020, 13:07:34): Let me put it in this way Dharwin P (13/11/2020, 13:07:35): This is the reason, we are providing refunds to the consumers who has made payment and did not get their name on the list. Me (13/11/2020, 13:07:44): If let say, today I pre-order from retail store at 7PM night Me (13/11/2020, 13:07:53): And my order is being cancelled, I'm fine with it Me (13/11/2020, 13:08:01): as I'm the person who made the latest order Me (13/11/2020, 13:08:16): but now, the situation is, the person who made the earliest order is being cancelled! Dharwin P (13/11/2020, 13:08:17): Let say, you have walked in to our Store, and found out that no stocks are available and made payment. We will definitely will return back your money. Me (13/11/2020, 13:08:21): Don't you think it sounds ridiculous? Dharwin P (13/11/2020, 13:08:57): The channels are different Mr Lim. You cannot compare online store and physical store. Me (13/11/2020, 13:08:58): Same logic applies to online buyer, we made our order way before the retail store is opened Me (13/11/2020, 13:09:20): when you guys realize about this glitches, should reduce the number of units allocated to the retail store! Me (13/11/2020, 13:09:25): you guys have sufficient time to do that1 Me (13/11/2020, 13:09:47): but instead of doing this way, you guys chosen to sacrifice the online buyer Dharwin P (13/11/2020, 13:09:51): Yes, but the stock were sold out. We do have some stocks available in our store, which walk in customer has made the payment and allocated the unit for them. Me (13/11/2020, 13:09:53): Ain't this anti-consumer? Dharwin P (13/11/2020, 13:10:03): This is not anti consumer. Me (13/11/2020, 13:10:17): Pro-Retail Consumer, Anti-Online-Consumer Me (13/11/2020, 13:10:22): How about i put it in this way? Dharwin P (13/11/2020, 13:10:56): We are unable to transfer the stocks to online stores. This will be unfair for those customer who has walked in to the store and found out there is no stock. Me (13/11/2020, 13:11:19): As per I mentioned just now, it's understandable that system glitches will occurred anytime, if I'm the person who made the latest order and gt cancelled, I'm cool with it Dharwin P (13/11/2020, 13:11:20): If we do so, no other retailers or Sony Stores will have the options to buy at all. Dharwin P (13/11/2020, 13:11:38): We clearly has mentioned on the available methods to do the pre-orders. Me (13/11/2020, 13:11:42): How many units did you guys allocated to sony online store? Dharwin P (13/11/2020, 13:11:57): Either online store or walk in to the Sony Store or retailers. Me (13/11/2020, 13:11:59): Yes, you guys also clearly mentioned the pre-order can be made online! Me (13/11/2020, 13:12:10): And, we followed the instruction Me (13/11/2020, 13:12:13): made our pre-order online Me (13/11/2020, 13:12:17): and now, got cancelled! Me (13/11/2020, 13:12:29): How many units did you guys allocated to sony online store? Answer me this question Dharwin P (13/11/2020, 13:12:49): Yes, since the stock has finished, there is nothing much we could have done. Allocations were done prior to the pre order. We are unable to change the allocation. Dharwin P (13/11/2020, 13:13:18): We are unable to disclose you on the information as it is only for our internal usage only. Me (13/11/2020, 13:13:22): Since you guys stating that there will be no more available units for retail store Me (13/11/2020, 13:13:34): I truly wonder how many units actually allocated to online store Me (13/11/2020, 13:14:09): Not unable, but too afraid to disclose Me (13/11/2020, 13:14:22): It's fine, I'm posting this on social media Me (13/11/2020, 13:14:28): Let other customer be the judge Me (13/11/2020, 13:14:38): Whether It's Online User wrongdoing or sony's wrongdoing Dharwin P (13/11/2020, 13:14:42): Classified matters are unable to disclose to public Mr.Lim. This is against our company policy. Me (13/11/2020, 13:15:11): Sony from now on, should be labelled as Anti-Online-Customer Dharwin P (13/11/2020, 13:15:32): At the moment, we are helping you by providing the refund. Also, our store has contacted you and offered to wait for the 2nd batch for the customer who are affected with the high traffic glitch. Me (13/11/2020, 13:15:57): Do you think this is a reasonable solution? Me (13/11/2020, 13:16:01): We put our hopes up Me (13/11/2020, 13:16:10): when we managed to secure an order Me (13/11/2020, 13:16:18): and now you guys simply just cancel our order Me (13/11/2020, 13:16:37): meanwhile people who purchase later will be able to get their order fulfilled Dharwin P (13/11/2020, 13:17:05): Actually, you did not manage to secure a unit. Like I said, the units were sold out even before you made the payment. That is the reason alternate solutions are being provided. Me (13/11/2020, 13:17:07): This is a joke Sony. Me (13/11/2020, 13:17:38): the Alternate Solution = Pro-Retail Customer Me (13/11/2020, 13:17:42): We all get it now Me (13/11/2020, 13:17:49): Thanks for the clarification Me (13/11/2020, 13:18:43): Glitch or no glitch, Sony should honor their end of the deal especially when it's not a price glitch that make them suffer unreasonable loss. Dharwin P (13/11/2020, 13:19:19): We are unable to mix up Sony Store and Online Store together, customers who came in first to our Online Store get their pre-orders, so does for the Sony Store. Me (13/11/2020, 13:19:38): Like i said Me (13/11/2020, 13:19:55): You may say I'm being unreasonable Me (13/11/2020, 13:20:04): But, let the other customer be the judge Dharwin P (13/11/2020, 13:20:21): I'm not telling that you are being unreasonable. Me (13/11/2020, 13:24:20): can you imagine when you order for food delivery, the order has been accepted and you expect to have the food by 7pm, but all in a sudden the order got cancelled, because the restaurant chosen to serve only the customer in the restaurant, the late comer customer also being able to have the food served Me (13/11/2020, 13:24:51): Definitely, you not going to that restaurant any more, because they are exercising Anti-Customer! Me (13/11/2020, 13:25:27): The customer who place their order on 7pm gt cancelled Dharwin P (13/11/2020, 13:25:33): By following your statement, let's say your ordered a food and and the payment was made. If the restaurant do not have food in stock, they will definitely will provide you refund or will ask you if you are willing to wait longer for the food to be restocked. Not transferring the food from a different location and get it done. Me (13/11/2020, 13:25:42): But the problem you do have stock Me (13/11/2020, 13:26:59): It's fine, it seems that you guys insist it's not the wrongdoing of Sony Dharwin P (13/11/2020, 13:27:17): We have stocks allocated for our Stores. Not for online store. Like I said, it will be unfair for those customer who walked in to our store. Imagine they ask the same question like you did Mr. Lim. Let's say they asked why the stocks allocated for the stores were transferred to Online Store. Me (13/11/2020, 13:27:25): In conclusion, It's the wrongdoing of customer for placing order online Me (13/11/2020, 13:27:38): Stupid enough to actually believe they already secured an unit Dharwin P (13/11/2020, 13:28:13): We have promised our customer we will do pre-order in stores as well, what if they questioned us the same. They will think we are being biased to online store customer if we transferred all the stock to online store. Me (13/11/2020, 13:28:46): Weren't you guys already promise the online customer as well? Me (13/11/2020, 13:29:07): You guys chosen being biased to the retail customer Dharwin P (13/11/2020, 13:29:15): We did. But since the stocks were sold out, there is nothing much I can do. Me (13/11/2020, 13:30:02): It's fine, I've been a loyal playstation fans for more than 20 years, now at least I understand how Sony is treating their customer Me (13/11/2020, 13:30:11): there are other console out there that I can buy Me (13/11/2020, 13:30:30): Truly disappointed with Sony this time. Me (13/11/2020, 13:30:44): In conclusion Me (13/11/2020, 13:34:12): 1.) You guys chosen to allocate more stock to retail store in order to create the hype without thinking about the well-being and safety of customer during this pandemic period. 2.) Cancelling the pre-order of online customer in order to fulfill the customer who made their order in the retail store. 3.) Retail Customer >>>>>>>>> Online Customer Me (13/11/2020, 13:34:21): Online customer is paying Rupiah. Me (13/11/2020, 13:35:24): Since no proper resolution for the online customer, I will post this online and let the community be the judge. "There are many forumer on lowyat claiming they still able to secure Pre-Order First Batch unit by the time they reach The Curve at 7PM night!" this part here is not fishy. this people were given priority because they pre-registered with sony store months ago before ps5 launch announcement. they did it quietly & only regulars of sony store knew about this. but anyone can pre-register with them as long as you ask the staff there. no need to give secret handshake or secret password to register. just let them know you are interested to preorder ps5 & they will register you.
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tsunjeck	Nov 13 2020, 01:56 PM Show posts by this member only \| IPv6 \| Post #439
Getting Started Junior Member 73 posts Joined: Dec 2009	Bro u need to calm down. The allocation of stocks were done way before the online pre order starts. This is the same for any new product launch, not just sony. Lets say online store gets 100 units, the curve gets 200 units, klcc gets 200 units. The system glitch happened when the 101 unit was sold online and because they only have 100 units, they cannot fulfill the order for 101 so have to refund u. It has nothing to do with the curve 200 units allocated. In fact, the 200 units allocated to the curve can only be sold through the store. Even if only 199 people pre ordered from the curve, that one unit left wont be moved for the online store order. They are Treated as separate store in this case. lovehatesmisery, amandawo, and 1 other liked this post
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Anonymous26	Nov 13 2020, 01:59 PM Show posts by this member only \| Post #440
Getting Started Junior Member 174 posts Joined: Dec 2012	QUOTE(tsunjeck @ Nov 13 2020, 01:56 PM) Bro u need to calm down. The allocation of stocks were done way before the online pre order starts. This is the same for any new product launch, not just sony. Lets say online store gets 100 units, the curve gets 200 units, klcc gets 200 units. The system glitch happened when the 101 unit was sold online and because they only have 100 units, they cannot fulfill the order for 101 so have to refund u. It has nothing to do with the curve 200 units allocated. In fact, the 200 units allocated to the curve can only be sold through the store. Even if only 199 people pre ordered from the curve, that one unit left wont be moved for the online store order. They are Treated as separate store in this case. Nonetheless, since the order is over-committed, they have enough time to actually fix this before the opening preorder by retail store, they caused all this mess and they really should bear the responsibility in fulfilling the order.
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