I bought them by my own.
Have been using for around 1 year already the RAM, no problem at all.

Don't waste your time doing anything tech support suggests to fix the problems you are having with your tx laptop. They are simply defective. It's intuitively obvious to all computer engineers and tech savvy people, but HP refuses to acknowledge this reality. The end result for any tx laptop is that it will overheat, the mother board fries and your finished. Before that, you'll have all kinds of other problems, not the least of which being the issues with loosing the settings on your wireless LAN b/c there is a defective NVidia chipset in the tx line. When that happens you're near the end.

HP will charge you money to replace your motherboard which will only fry again...and will also NOT fix your wireless LAN problems, or the problems with coming out of sleep mode and having your computer freeze. HP is burning all of their customers by pretending that this problem does not exist. I spent hours and hours pleading with their support staff to replace my laptop with a non-defective model and they refused. I informed them that they'd be leaving me with no other option than to file a small claim against HP in court. At which point HP had a person call me from the complaint resolution dept. His name was Javier and he informed me that he was at the highest level of complaint resolution. Through his broken English and improper grammar he also informed me that the best HP could do was offer me a 30% discount on the repair. I asked Javier, "And let me guess...the 'repair' would be to replace the motherboard, right?" He said yes. I explained to Javier once again that essentially what HP is asking me now to do is to waste even more money on a defective product when they know for a fact that it will not fix the problem. The motherboard will only fry again. He said that he was closing this complaint and citing that I declined their "offer to help me."

Ridiculous. I am livid. I have been a loyal HP customer for 9 years. My Dad is a programmer and turned me onto HP and ever since, I have bought exclusively...desktops, laptops, wireless keyboard/mice combos, speakers, monitors, webcams...even printer. And everyone knows HP puts out horrible printers. I bought them anyway. Nine years of loyal customer purchases...all to be completely burned. I spent $1400 on a piece of garbage that gave me problems since day one. In fact, I bought two. The first, fried on day 3 and I had it replaced. I have explained all of this to HP in writing and over the phone with their "highest level of complaint resolvers" and HP has completely burned me. I will NEVER purchase another HP product again and I will do my very best to share my experience of being ignored by HP after 9 years of buying their products. To pour salt on the wound, the HP rep lied to me at the end of the call and insisted that HP has no record of any other complaints regarding this issue. I literally laughed out loud. I said, "Sir, you're lying through your teeth!" Dozens of forums exist online with hundreds and hundreds of postings form people who have been burned, just like me. HP is totally aware that this problem exists. Do not let their support staff lie to you! First thing Monday morning, I will be filing a small claim against HP. And I will send out a mass email to the 3,00 or so people on my list, to alert them of what HP is doing to me, and so many other people who have purchased their defective garbage. i will request that every single person forward my email to as many people as the y can, alerting them that HP sells known defective products and burns their customers. You may email any questions to me at pm_ob@yahoo.com.

Or you can email another victim of the tx line, Wayne@WayneSallee.com. He has posted a lot of helpful info after being lied to and scammed by HP as well.

Or go to:

http://hplies.com/viewtopic.php?f=2&t=294
to find out more about the lies HP tells their customers about the defective products they sell.

Or read a news article about HP being aware of the defective Nvidia chipset @:
http://www.theinquirer.net/inquirer/news/6...efective-nvidia

My suggestion to anyone is to completely avoid ever buying any HP product ever again. So many of them are defective and HP will burn you once you discover this. Here are the conversations I had over email with tech support. Keep in mind, this convo starts AFTER I have already explained to them, everything you have read above.


THEM: Hello Paul,
Thank you for contacting HP Total Care. I understand how you feel. I really appreciate your patience. I apologize for your inconvenience. I see from your email that you have several issues with your HP Pavilion tx1420us Notebook PC. As now your notebook is out of warranty hence, any services created for your notebook should be chargeable for you. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare.
Sincerely,
Lukman
ME: The warranty is irrelevant when the line is defective. There are design model flaws in this laptop and the line should be recalled, as stated in my previous email. I am quite sure you have dealt with many complaints regarding this exact problem. To completely disregard everything I wrote to you and simply refer me to the fact that my warranty is out of date is extremely poor customer service. There are dozens of forums that currently have posts regarding the exact issues I have addressed in my previous email to you. The fact that I purchased two identical laptops that both had the exact same problem is not excusable by referring to warranty time frames.
Please instruct me on how I may return this defective model for an HP line that is NOT known by HP to be defective. I have been purchasing HP products exclusively for nine years now. I have never had any major issues prior to this and have therefore, been a very loyal customer. But to be blown off by customer service, using the warranty as an excuse to not address the fact that this line is defective will leave me with very little options. This was the most expensive laptop in the store at the time I purchased it. Now, 14 months later, it is barely working. And this, after a year of dealing with myriad technical issues regarding the many flaws in this laptop's design, primarily the fact that it becomes so hot that, even while sitting on a usb hub fan, it will burn your skin if you touch it in the upper right-hand corner.
Please understand that, while an expired warranty certainly voids a replacement request if the problem causing the request is an isolated incident. But when the issue that is causing the replacement request is widely known to be a defective design problem within that model, then HP should offer to replace it with another model that is not defective. HP should also recall that line. I have wasted many hours, doing everything I could do to fix the problems I have been having before finding out that this line is simply defective. My patience has run thin, I am extremely upset with HP and I want this problem resolved as soon as possible. Please do not recite the warranty routine again. Please exercise proper customer service and replace the defective model you sold to me.
Thank you,
Paul O’Brien
THEM: Hello Paul, Thank you for contacting HP Total Care. I understand your concern that the issue with your HP Pavilion tx1420us Notebook PC. I checked with our data base unfortunately your : HP Pavilion tx1420us Notebook PC doesn’t fall into that recall program. As soon as we get any detail regarding recall program for this series we will inform you accordingly. If you want to repair notebook it will be charged service. I really appreciate your patience. Sorry for the inconvenience. If you need further assistance, please reply to this message and we will be happy to assist you further. For information on keeping your HP and Compaq products up and running, please visit our Web site
at: http://www.hp.com/go/totalcare
Sincerely,
Prasad

ME: Please have your manager read over the following forum, ( http://www.xiirus.net/articles/article-hp-...-fix-t522o.aspx ) written by all kinds of people who have been burned by HP as a result of having purchased a tx line...and explain to me why there is no recall? Why are you charging your customers to have a defective line repaired/replaced? This is one of many many forums. I have read hundreds and hundreds of posts stating the exact same problem that I am having...and receiving the exact same kind of blow-off by HP support. If you refuse to rectify my problem, you will leave me no option but to pursue being reimbursed for this defective model in small claims court. There is no way I am going to just walk away from spending what I did on this laptop. Additionally, I absolutely will not accept being charged for its repair, especially when I already know that the repair HP performs for this issue only keeps the laptop working for a brief period...which makes HP's response to this problem even dirtier.


You have been told the rest from here…DON’T BUY HP!!!!

Dear pm_ob,

I'm interested in your war against HP. It is irritating & annoying when HP does not acknowledge the TX1000 problem. I just want to bring my 3 months dead tx1316au to HP Tower Malaysia today but luckily I google the internet first. My intention was to know the experience of other HP customers who seek technical service at HP.

After 3 months I decided to just go to HP Tower because I fed up to wait for the product recall. I hope I can add complaint about their stupid TX and force them to let me buy new non-faulty HP laptop with good discount if I sell the laptop back to HP. It seems no hope because as I read in internet, HP keep saying no one complaint eventhough there are thousand victims out there.

In the last 3 months, I've read forums where thousands TX1000 owner have been experiencing the slow death of their expensive laptop. The question is why HP keep ignoring this? The answer is simple: because the victims just complaint in the internet and HP. Your intention to file a small claim against HP in court is brilliant. I want to ask how to do it? If thousands out there follow you then surely HP will die.

We will win the war against HP by bringing them to court. Lets get united. HP is a giant but if we united we shall bring the giant to its knee.

i can repair hp tx 1316 problem like can't power on....n o display...price around rm 400 - 600

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Added on June 29, 2009, 10:53 pmif wan jz mesege me...thk location at sp (Sungai petani)

This post has been edited by letkissme92: Jun 29 2009, 10:53 PM

Go ahead .....
Hp will not die one ^^
Publish on newspaper too. Even complains to Hp USA ^^

Do the problems on Tx 1000 happen in TX2 as well?

i wondered too...

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Added on July 1, 2009, 8:19 amto PM_ob are u from malaysia?

This post has been edited by tpl: Jul 1 2009, 08:19 AM

I am away from home for a year and my TX was with my wife.

now that i saw this thread i think my issue is not just me. When i collect my TX last Friday, incl mine there were 3 other owner collecting the TX1221. I got my mobo burnt a month after my std warranty expired. Luckily i bought the extended warranty. right after i took the TX back, the mouse decide to go crazy. It keep running back to the START button and that start panel blink non-stop. i cannot use my mouse at all. The synthetic pad or mouse is useless. sometime it goes on for 5sec and sometime 10min rendering my TX useless. Not to mention when HP change my mobo the somehow manage to disable my mic.

Now that i took it back last Fri, the mouse problem is back again. The change the top panel the last time. So i guess I am goin back again. Probably tomorrow.

a friend of mine work in Lenovo told me if the same problem cannot be fix 3 time, Lenovo will replace with a new laptop or if the model is not available they will replace will an equivalent model available then. I wonder HP do the same?

reading through this thread really freaks me out.. coz i just bought tx2 yesterday without reading this ..

so far anyone has problem with tx2 esp the mobo burning thingy yet? i admit my tx2 gets hot after 1 hour usage (which i believe all lappy do) and the fan sound quite loud.. i hope its a good sign.. the louder, means the cooler its get which means better ... LOL

your fan loud cos stupid hp use black color coated heatsink resulting poor heat dissipate so your fan running at max speed trying 'luck' to cool down the heatsink...

to reduce the fan sound, u can change the power setting... but it wont reduce that much.... after using it for nearly a week... the sound doesnt seem to bother me and sometimes it doesnt make any sounds pun... maybe some users should try putting something under the surface to lift up ur laptop so that air can ventilates... or buy a notebook cooler ball...sum may say it is stupid n better get urself a real fan but it helps...besides, u dont have to carry the fan everywhere u go...

i'm downloading windows 7 at the moment.. what is the best capacity to allocate in the new partition for W7?... 20Gb enough tak?

does windows 7 support the tablet input?

how did he uses window switcher with just a flick? i fail to do so... i found the flicker settings but cant seem to put window switcher... can anyone here teach me how to do so?

Windows key + Tab
or
Windows key + Ctrl + Tab

well... at first when i input the key, it failed... now it can... maybe got some luck by ur reply... haha... thx

LOL

when u rotate 180 degree n flip the monitor to make it face-up, does ur display rotate too?

mine doesn't rotate.. any way to fix it?

yup... it rotate... i dunno about how to set it up yet tho... as i was just using it for 2 weeks n this is my tablet... still figuring out some of the tablet functions and voice command... maybe u can just press the rotation button on the side of ur screen... besides that, maybe u shud wait till it finish running all of ur program at start up before rotating it - coz yesterday when i rotate it before finishing start up program, it shows "not responding" on the HP monitor stuff... but actualy nothing is wrong...

actually, my rotation button on the side of screen doesn't work.. in fact all three buttons don't work.. i think its the driver problem.. did u install any driver after installing Windows 7 (other than N-trig) ?

** Problem solved, installed the "Quick Button" driver from HP website

This post has been edited by pcboy: Jul 19 2009, 10:43 PM