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 Wise (Transferwise) Malaysia Discussion, v1.0

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kelvinjohn
post Nov 22 2022, 06:41 PM

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QUOTE(Andrew2021 @ Nov 22 2022, 09:41 AM)
my Wise card CAN NOT use contactless payment method in Malaysia too,
already check all the setting, turned on all the payment methods,
already made multiple insert card payment and also made ATM machine withdrawal already,
already tested contactless payment at all different type of shopssss & restaurantssss,
but ALL still can not go thru via contactless payment  bangwall.gif

I also emailed Wise support on this issue,
they just said my case is ISOLATED CASE, they will fix it but NO TIMELINE.
really frustrated with their this kind feedback  ranting.gif

I wonder your Wise card can use contactless payment in Malaysia?
when you receive your card? you are first batch of Wise card user?

I encourage EVERYONE feedback this contactless payment issue to Wise support,
more people complaint, more people boycott Wise, more pressure, then Wise will only fix it.
Now Wise keep on saying i'm just an ISOLATED case, because i'm the only one complain them kau kau...
without contactless payment is really really really TROUBLESOME la.... aiyo...  vmad.gif
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I have this contactless issue too and WISE can't resolve the issue.

I think certain terminals are blocking Visa contactless payment, especially Maybank payment terminals. These terminals are exclusive for MyDebit (Bank Negara) contactless payment, issued by local banks/finance companies.

PIN payments works all the time with WISE.

WISE wasn't helpful in resolving this...... They blamed on everything..for example I should contact the payment merchant...they also said my new card has malfuntioned...etc....I lazy to follow up already. ranting.gif
CommodoreAmiga
post Nov 22 2022, 08:34 PM

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QUOTE(touristking @ Nov 22 2022, 03:41 PM)
What if the card machine requires 6 digit PIN?

And yes, contactless seldom works.
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6 pin is fine too. What's the problem??? hmm.gif
Mr Gray
post Nov 22 2022, 10:42 PM

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QUOTE(kelvinjohn @ Nov 22 2022, 06:41 PM)
I have this contactless issue too and WISE can't resolve the issue.

I think certain terminals are blocking Visa contactless payment, especially Maybank payment terminals. These terminals are exclusive for MyDebit (Bank Negara) contactless payment, issued by local banks/finance companies.

PIN payments works all the time with WISE.

WISE wasn't helpful in resolving this...... They blamed on everything..for example I should contact the payment merchant...they also said my new card has malfuntioned...etc....I lazy to follow up already. ranting.gif
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Contactless problem with wise affects all in Malaysia I guess. I also have the same problem.

Can't be bothered to complain to wise if they're not willing to acknowledge the problem.

Plus there are many other cards which offer good FX rate with no markup like wise.

Eg

OCBC 365 credit card (the best for foreign usage, zero markup, with 0.5% unlimited cashback)
Bigpay prepaid card (second best)
Hong Leong I'm card.


Koranshita
post Nov 23 2022, 09:42 PM

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wise cant top up with CC?
Sitting Duck
post Nov 23 2022, 09:49 PM

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-- deleted , wrong info --

This post has been edited by Sitting Duck: Nov 23 2022, 09:53 PM
weiseang72
post Nov 23 2022, 09:50 PM

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QUOTE(Koranshita @ Nov 23 2022, 09:42 PM)
wise cant top up with CC?
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cannot
weiseang72
post Nov 23 2022, 09:51 PM

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QUOTE(Mr Gray @ Nov 22 2022, 10:42 PM)
Contactless problem with wise affects all in Malaysia I guess. I also have the same problem.

Can't be bothered to complain to wise if they're not willing to acknowledge the problem.

Plus there are many other cards which offer good FX rate with no markup like wise.

Eg

OCBC 365 credit card (the best for foreign usage, zero markup, with 0.5% unlimited cashback)
Bigpay prepaid card (second best)
Hong Leong I'm card.
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agree, currently when i travel i will bring ocbc 365 and bigpay together, i think both card should be more than enough for overseas trip
Mr Gray
post Nov 23 2022, 11:56 PM

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QUOTE(Koranshita @ Nov 23 2022, 09:42 PM)
wise cant top up with CC?
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Can. But you need to topup in foreign currency. and there will be extra charge

Example, topup SGD with Malaysian credit card

Topup myr with credit card is not allowed.
touristking
post Nov 24 2022, 07:22 AM

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QUOTE(Mr Gray @ Nov 22 2022, 03:42 PM)

OCBC 365 credit card (the best for foreign usage, zero markup, with 0.5% unlimited cashback)
Bigpay prepaid card (second best)
Hong Leong I'm card.
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May I ask. OCBC 365 has zero markup, does it has transaction fees?

What other cards give higher overseas spending cash back?


Mr Gray
post Nov 24 2022, 07:26 AM

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QUOTE(touristking @ Nov 24 2022, 07:22 AM)
May I ask. OCBC 365 has zero markup, does it has transaction fees?

What other cards give higher overseas spending cash back?
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No transaction fees
touristking
post Nov 24 2022, 08:53 AM

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QUOTE(Mr Gray @ Nov 24 2022, 12:26 AM)
No transaction fees
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thanks
Koranshita
post Nov 24 2022, 11:52 AM

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QUOTE(Mr Gray @ Nov 23 2022, 11:56 PM)
Can. But you need to topup in foreign currency. and there will be extra charge

Example, topup SGD with Malaysian credit card

Topup myr with credit card is not allowed.
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then i will kena exchange bank rate dy right

Mr Gray
post Nov 24 2022, 12:01 PM

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QUOTE(Koranshita @ Nov 24 2022, 11:52 AM)
then i will kena exchange bank rate dy right
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If I remember correctly about 2.5% or thereabout
xander2k8
post Nov 24 2022, 02:56 PM

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QUOTE(Mr Gray @ Nov 24 2022, 12:01 PM)
If I remember correctly about 2.5% or thereabout
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Yes at least 2.5% onwards depending on each banks FX policies
Sherman Kong
post Nov 25 2022, 01:34 PM

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Anyone knows what is WISE exact customer service number?
I tried calling this number- +65 800 852 6985 multiple times, but it says not in service.

I need to call them something urgent..
akhito
post Nov 25 2022, 01:37 PM

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QUOTE(Sherman Kong @ Nov 25 2022, 01:34 PM)
Anyone knows what is WISE exact customer service number?
I tried calling this number- +65 800 852 6985 multiple times, but it says not in service.

I need to call them something urgent..
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try this +603-78903679
source: bnm
Sherman Kong
post Nov 25 2022, 02:01 PM

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QUOTE(akhito @ Nov 25 2022, 01:37 PM)
try this +603-78903679
source: bnm
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Customer service full lol
Sherman Kong
post Nov 26 2022, 10:39 AM

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QUOTE(akhito @ Nov 25 2022, 01:37 PM)
try this +603-78903679
source: bnm
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This number doesn’t work at all.. called the whole full day yesterday. Kept saying no one is able to approach you right now , chose emergency service, got hung up lol
akhito
post Nov 26 2022, 10:44 AM

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QUOTE(Sherman Kong @ Nov 26 2022, 10:39 AM)
This number doesn’t work at all.. called the whole full day yesterday. Kept saying no one is able to approach you right now , chose emergency service, got hung up lol
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well maybe try email complaint from their website usually they are very fast to response on email. last time I emailed them they response within same working day
Matchy
post Nov 26 2022, 09:40 PM

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For the card delivery charge, any extra charge if I pay with credit card? (I saw some post here mention that if topup with credit card, it will be charged as cash advance. Not sure if the delivery fee is the same)

Thanks.

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