Temporary changes to Contact Centre services

Dear Client,

In view of the evolving Novel Coronavirus (COVID-19) situation, here are some updates on the services provided by our Contact Centre after hours to ensure that urgent requests can be attended to.Our Contact Centre will be offering full services as per the usual timing from 8:00am to 8:00pm.

However, please note that only the following services will be available daily from 8:00pm to 8:00am:

1. Assistance on Online Banking and SC Mobile
2. Reporting of lost / stolen cards
3. Reporting of fraudulent transaction or transaction dispute
4. Request for emergency temporary limit increase

Source: Mailer

This post has been edited by GrumpyNooby: Mar 25 2020, 09:43 PM

which easily met by anyone seriously trying to hit 4% on PSA

True but the fee reversal will be credited into Promotion Account at end of the month.

Notification of Printed Paper Statements

Due to the Movement Control Order (MCO) announced by the Government, the printing of statements will be delayed. Normal service will resume upon the lifting of the MCO. Please expect delays in receiving your statement.

For Current Account, Savings Account and Credit Card customers, you can register for online banking in order to view your statements online.
Click here to learn more.

If you require any assistance, please do not hesitate to contact our client care centre at 1300 888 888 or +603 7711 8888 (if you are calling from overseas).

https://av.sc.com/my/content/docs/my-notifi...-statements.pdf

Revision of Investment Transaction Cut-off Time during Movement Control Order (MCO)

Thank you for entrusting your wealth and continue to bank with us. We are working hard to ensure all our services are available to you during the MCO with minimal disruption. All our branches will remain open under the revised operating hours from 9.30am to 3.00pm, Monday to Friday as safety measures to ensure the well-being of our clients and staff.

In line with the above move to work closely with the relevant authorities to reduce transmission risk, the Unit Trust Investment transaction cut-off time will also be revised accordingly. All duly completed unit trust transaction instruction(s) received on or before 11.00am will be process on the same Business Day. Submission after 11.00am will be processed the next Business Day. This will commence with effect from 25 March 2020 to 14 April 2020.

As precautionary measures, we encourage you to try our investment phone transaction capabilities or SC Mobile App where selected investment capabilities are conveniently available.

Should you require any assistance or clarification, please reach out to your respective Relationship Manager. Rest assured, additional precautionary measures are in place to safeguard your health when you visit us.

https://av.sc.com/my/content/docs/my-revisi...ut-off-time.pdf

Any face issue with transactions using psa?

delayed in instant transfer network itself. your money will be reflected usually within 1 hour (my case for yesterday and today)

they say the problem is not with the banks, but the 'instant transfer' network itself.

I accidentally went and pay card twice.. #facepalm

Hi guys,

Just applied for this account mid month, having moved from OCBC 360. Anyone notice any discrepancy in the calculation for the spend bonus (1.5%) for March? From my calculations it is more like 1% (and I've factored in the fact that the spend bonus only applies to MAB up to 100,000)

So conclusion from me it was more like 0.5% (base) + 2% (save) + 1% (spend). I to plan to call the bank and clarify why this is. Just wondering if anyone has noticed this? If your MAB is less than 100,000 the spend bonus should be 0.75 times of your save bonus.

01/04/2020 BONUS-INTEREST-CARD SPEND MYR 127.40

My amount has maxed out.
I can't help you to verify.

it's daily rest - have you factored the reduced days from mid month?

Based on GrumpyNooby post it is very close to 1.5 / 100 * 100000 * 31 / 365

Based on MAB of 100,000, if I use 1.5 / 100 * 100000 * 31 / 365, I get RM 127.397
But this year is a leap year right, if I use 1.5 / 100 * 100000 * 31 / 366, I get RM 127.049

very few banks change calculation based on leap year (MBB is one of them)

Yes I have. My save tallies perfectly (literally to the sen). Base interest also tallies to the sen (but only if you factor one year = 366 days). But the spend is off... MAB is < 100000. Maybe the calculation mechanism is slightly different for spend. I guess I'll keep this in view and check again in May for the month of April when I have a full month with the bank..

The save bonus you divided with 365 or 366?

Save divided by 365.. Base divided by 366.. Baru everything tally...

Yes, agreed with you.

Base Interest: / 366
Save & Spend Bonus Interest: / 365

I had reconciled all the calculation and the difference is only 1 cents.

This post has been edited by GrumpyNooby: Apr 1 2020, 08:22 PM

Used rounddown on the MAB and normally you will get the exact value.

Mine is almost exactly 0.75 time, full month of March.

Here is how I did my calculations.

Daily Balance Max = 100k
If above 100k, then the Daily balance is 100k



Simplified Formula



Based on the two months data (half in Feb and full in March), the calculated value is slightly less than the actual interest given. I don’t know why but I am not complaining.

This post has been edited by Gabriel03: Apr 2 2020, 08:56 AM

SO in total , still getting 4% (without the investment part)?