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 Opus Touch, Self-Service UT Platform

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SUSTheRant
post Jan 19 2020, 02:31 PM

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Looks pretty doubtful with this boost thingy as well.
calvin84
post Jan 19 2020, 06:46 PM

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QUOTE(coo|dude @ Jan 19 2020, 10:14 AM)
Thank you for your presence here; definitely helps with all the support we can get. Can you share some of your roadmap for the people on the street? Are you going to support more e-wallets as your payment method? Are you going to implement referral program/reward for our friends and families? Anything exciting coming in this or next quarter?

We (at least for me) are equally excited.
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First of all, I would like to make a disclaimer here. I am not the authorize spokesperson for my company. So whatever I post here is just purely fact and my personal opinion.

As for now, we are working on some of our business strategy and do stay and follow us for more upcoming exciting features or campaign. Can't disclose much but CNY is around the corner, I believe Boost will have more campaign which may applicable by investing in our fund as well as other merchants on their platform.


QUOTE(MNet @ Jan 19 2020, 01:33 PM)
u should implement the standard to prevent money laundering like its only able to withdraw to the same source as how u top up.
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We do adhere to a very strict and high level of AMLA and Anti-Terrorist Funding Guideline, as you know we are govern and licensed under Securities Commission Malaysia. We are subject to a lot of audit and we strongly believe we are on the right track and continuously engage closely with our regulators with our plan.

QUOTE(TheRant @ Jan 19 2020, 02:16 PM)
Do they tell you where the fund is being invested in?

Also no one puts in board rates fd.  So that money fund thingy is not very attractive in the first place.

I mean a report as to which bonds they are investing in?

8% interest is actually junk bond interest rates. Will you take the risk?
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Hi @TheRant, I am glad that you throw this question out. As I mentioned earlier I am not the spokesperson, but I do wish to tell you that our fund invest in Investment Grade Bond and Government Guaranteed Bond, there is no junk bond in our portfolio to achieve that 8% return.

You may look at https://www.opusasset.com/products/unit-trust-funds/ and check out on the fact sheet of the funds to look for the distribution of bond ratings in the funds. I believe you know what a junk bond rating are. Perhaps you would be more impressed if you find out more about the funds and understand how our fund manager works hard in delivering the returns without taking unnecessary risk. In OpusAM, we believe in risk adjusted return and we do not take excessive risk to chase for unnecessary returns, overall Bond Funds are meant to be conservative and generate steady returns to investor. We rather not making more returns than having our investor suffer in lost, of course for short term due to certain market constraint it may have losses, but in long term 1-3 years time, in overall bond fund should give you a steady return.

Hope my answer can clear your doubt. And is good that you are not a risk taker, so perhaps if you find out more about our funds then you can have better confidence with us. thumbup.gif thumbup.gif

rojakwhacker
post Jan 19 2020, 07:56 PM

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QUOTE(tan_aniki @ Jan 18 2020, 11:46 PM)
Wow…
Suddenly we got a CS in our thread~
My wufe acc face the same problem again, stuck on QR page while Boost successfully paid RM500…
Already screenshot, if no update on yesterday then will send the email to clientservices email as well…
Thanks for ur support at here~

So far we really like Opus and the CS is quite responsive as compare to Boost~
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Any update on the problem solved?

I too face the problem on the scan QR payment page and no response after scan boost QR. sad.gif

Edit: Status change to Accepted for Processing from Failed. confused.gif

This post has been edited by rojakwhacker: Jan 19 2020, 08:15 PM
TStan_aniki
post Jan 19 2020, 08:21 PM

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QUOTE(rojakwhacker @ Jan 19 2020, 07:56 PM)
Any update on the problem solved?

I too face the problem on the scan QR payment page and no response after scan boost QR. sad.gif

Edit: Status change to Accepted for Processing from Failed. confused.gif
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yes, they solved it without sending any email to them
ppfoong
post Jan 20 2020, 12:27 AM

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Propose for Opus to have referral scheme to reward referrers and new customers.


TStan_aniki
post Jan 20 2020, 08:51 AM

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QUOTE(ppfoong @ Jan 20 2020, 12:27 AM)
Propose for Opus to have referral scheme to reward referrers and new customers.
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their invitation code currently only for campaign
hope they can include referral rewards as well

calvin84
post Jan 20 2020, 09:20 AM

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QUOTE(ppfoong @ Jan 20 2020, 12:27 AM)
Propose for Opus to have referral scheme to reward referrers and new customers.
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QUOTE(tan_aniki @ Jan 20 2020, 08:51 AM)
their invitation code currently only for campaign
hope they can include referral rewards as well
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Thanks for your feedback. Please tell us more on what improvement we can offer and we will look into some of the enhancement to be implemented in the near future.
TStan_aniki
post Jan 20 2020, 09:33 AM

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QUOTE(calvin84 @ Jan 20 2020, 09:20 AM)
Thanks for your feedback. Please tell us more on what improvement we can offer and we will look into some of the enhancement to be implemented in the near future.
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when u introduce the referral program, please include for the existing users as well to enter their introducer also
zenquix
post Jan 20 2020, 11:47 AM

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QUOTE(rojakwhacker @ Jan 19 2020, 07:56 PM)
Any update on the problem solved?

I too face the problem on the scan QR payment page and no response after scan boost QR. sad.gif

Edit: Status change to Accepted for Processing from Failed. confused.gif
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yeah got this problem too. Was fixed without email 45mins later (was too bz to email them but saw the notification from them later)
choco_ice
post Jan 20 2020, 02:33 PM

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Hope to have more campaign collaboration with e-wallet (ie. Boost & etc) which is rewarding us
rojakwhacker
post Jan 22 2020, 11:29 AM

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QUOTE(tan_aniki @ Jan 19 2020, 08:21 PM)
yes, they solved it without sending any email to them
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QUOTE(zenquix @ Jan 20 2020, 11:47 AM)
yeah got this problem too. Was fixed without email 45mins later (was too bz to email them but saw the notification from them later)
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It is back to normal now. After scan the boost qr code is able to complete a transaction and status changed to Accepted for processing. rclxm9.gif
TStan_aniki
post Jan 22 2020, 12:04 PM

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QUOTE(rojakwhacker @ Jan 22 2020, 11:29 AM)
It is back to normal now. After scan the boost qr code is able to complete a transaction and status changed to Accepted for processing.  rclxm9.gif
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rclxms.gif thumbup.gif
calvin84
post Jan 22 2020, 03:25 PM

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We have reflect the problem to Boost and they got it rectified and fixed.
zenquix
post Jan 22 2020, 03:53 PM

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QUOTE(calvin84 @ Jan 22 2020, 03:25 PM)
We have reflect the problem to Boost and they got it rectified and fixed.
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Great! I can vouch that my last 2 transactions was smooth as a fiddle!
TStan_aniki
post Jan 22 2020, 04:07 PM

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QUOTE(calvin84 @ Jan 22 2020, 03:25 PM)
We have reflect the problem to Boost and they got it rectified and fixed.
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but how come u all still can detect the transaction even though the website failed to load?
Boost inform Opus?
calvin84
post Jan 22 2020, 04:30 PM

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QUOTE(rojakwhacker @ Jan 22 2020, 11:29 AM)
It is back to normal now. After scan the boost qr code is able to complete a transaction and status changed to Accepted for processing.  rclxm9.gif
*
QUOTE(tan_aniki @ Jan 22 2020, 04:07 PM)
but how come u all still can detect the transaction even though the website failed to load?
Boost inform Opus?
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Secret recipe... thumbup.gif

We know how to address client's pain point as we always adopt user-centered design approach. We understand the frustration and urgency when money got deducted from wallet or bank but merchant side never take effort to check the status and give common answers. We be proactive to help users to check the status of transactions.

That's why rest assured that we are able to reconcile back the transactions within 30-60 minutes in our system and send a confirmation to investors about the status. If after 1 hour your transactions that successfully deducted from e-wallet still doesn't update to success status, then only you email to us and we will check further for you.
calvin84
post Jan 22 2020, 04:32 PM

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QUOTE(zenquix @ Jan 22 2020, 03:53 PM)
Great! I can vouch that my last 2 transactions was smooth as a fiddle!
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Great to hear that. Please do share to your friends and families about the greatness of Opus Touch. We really appreciate the good feedback from our investors. It motivates us to do better and better!

rclxm9.gif
poor man
post Jan 22 2020, 05:37 PM

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QUOTE(calvin84 @ Jan 22 2020, 04:32 PM)
Great to hear that. Please do share to your friends and families about the greatness of Opus Touch. We really appreciate the good feedback from our investors. It motivates us to do better and better!

rclxm9.gif
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If can please introduce more unit trust fund in opus touch let we can invest equity fund , balance fund ...and help bring more promotion ..
TStan_aniki
post Jan 22 2020, 06:29 PM

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QUOTE(calvin84 @ Jan 22 2020, 04:30 PM)
Secret recipe... thumbup.gif

We know how to address client's pain point as we always adopt user-centered design approach. We understand the frustration and urgency when money got deducted from wallet or bank but merchant side never take effort to check the status and give common answers. We be proactive to help users to check the status of transactions.

That's why rest assured that we are able to reconcile back the transactions within 30-60 minutes in our system and send a confirmation to investors about the status. If after 1 hour your transactions that successfully deducted from e-wallet still doesn't update to success status, then only you email to us and we will check further for you.
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Wow that's so nice…
Boost CS always give standard answer without doing any investigation until we show them the prove…
Well done Opus CS~

This post has been edited by tan_aniki: Jan 22 2020, 06:30 PM
sl3ge
post Jan 22 2020, 08:39 PM

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Beside boost, can we buy using fpx?

Any charges when use fpx?

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