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 All Streamyx customers will be billed RM69, starting Sept 2019

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joshhd
post Aug 27 2019, 12:12 AM

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QUOTE(Maxieos @ Aug 26 2019, 11:43 PM)
Ok , I will make a call to them.
The old smyx modem they give was this.In the setting is there a way to check whether using vdsl ?
» Click to show Spoiler - click again to hide... «

I'll try and ask again.
*

Wah... This Zyxel model can put into museum dy...
That is ADSL modem, which is pretty obvious to guess la...
Cuz back then when Unifi was introduced, VDSL is only used in high rise buildings instead of landed houses.
Not until in recent years, TM started to upgrade from the old Streamyx ADSL customers to Unifi VDSL for landed houses, due to the pressure by the public for faster speeds and lower prices.

Both ADSL and VDSL are also uses the same telephone copper cable, but the technology is different. Although VDSL technology can support faster speeds than ADSL (the slow Streamyx), it's still couldn't match like fibre internet does.
JuneResources
post Aug 27 2019, 12:04 PM

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QUOTE(Maxieos @ Aug 26 2019, 11:43 PM)
Ok , I will make a call to them.
The old smyx modem they give was this.In the setting is there a way to check whether using vdsl ?
» Click to show Spoiler - click again to hide... «

I'll try and ask again.
*
Wakao.. This modem so old generation already still so durable. thumbup.gif
Impossible can support VDSL one..

If really can support, my innatech brand (supply by TM previously) can use marker pen write ADSL to VDSL already for my Unifi Fiber.. laugh.gif

This post has been edited by JuneResources: Aug 27 2019, 12:05 PM
venmax
post Sep 2 2019, 10:44 AM

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Supposedly this month we will get RM69. Anyone see any changes on the account profile?

https://unifi.com.my/unifi-en/dashboard.page

I have a feeling that it probably wont be a "seemless transition"


diehard1979
post Sep 2 2019, 11:34 AM

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QUOTE(venmax @ Sep 2 2019, 10:44 AM)
Supposedly this month we will get RM69. Anyone see any changes on the account profile?

https://unifi.com.my/unifi-en/dashboard.page

I have a feeling that it probably wont be a "seemless transition"
*
My bill come without any chance.
I though suppose it is RM69 for this month?

Anyone tried with live chat?
I use firefox and also try in chrome (both PC)
The textbox is disable and I cannot type anything at there so I cannot chat with agent at there.
Yours textbox can type?

This post has been edited by diehard1979: Sep 2 2019, 12:03 PM
venmax
post Sep 2 2019, 01:14 PM

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QUOTE(diehard1979 @ Sep 2 2019, 11:34 AM)
My bill come without any chance.
I though suppose it is RM69 for this month?

Anyone tried with live chat?
I use firefox and also try in chrome (both PC)
The textbox is disable and I cannot type anything at there so I cannot chat with agent at there.
Yours textbox can type?
*
I still not get my September bill. I login the website and check my account and didnt see any change, just curious.

I'll update again when I get my bill.

bdl
post Sep 2 2019, 02:14 PM

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they would say ... this is bill for month of August .. not September .. tongue.gif

venmax
post Sep 2 2019, 02:44 PM

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QUOTE(bdl @ Sep 2 2019, 02:14 PM)
they would say ... this is bill for month of August .. not September .. tongue.gif
*
From my TM bill, i see they charge 'forward'. Means the September bill is charged on subscription from September to October.

And with this, i should see a prorated charge on my August bill actually, but it was not there...

so yeah, TM.

bthing
post Sep 2 2019, 05:59 PM

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Damn~~~ still charge RM160 for Sep ranting.gif ranting.gif
bdl
post Sep 2 2019, 06:06 PM

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QUOTE(bthing @ Sep 2 2019, 05:59 PM)
user posted image

Damn~~~ still charge RM160 for Sep ranting.gif  ranting.gif
*
-- that's what I mean ... rclxs0.gif
juzmafia
post Sep 2 2019, 06:23 PM

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QUOTE(bthing @ Sep 2 2019, 05:59 PM)
user posted image

Damn~~~ still charge RM160 for Sep ranting.gif  ranting.gif
*
Referring to their FAQ, u should get new pricing for september bill..
user posted image

https://community.unifi.com.my/t5/Product-a...light/true#M673
tinkerBOT P
post Sep 2 2019, 08:14 PM

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I'm just curious, how do you get a bill ending 27/09/19, when today's date is just 2/9/19? Is there a way to check future bill?

Could it be that they are not actually implementing the new change until....like the middle of the month? That'll be a pain for me though with speed lower than 8 Mbps.
bthing
post Sep 3 2019, 10:50 AM

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QUOTE(juzmafia @ Sep 2 2019, 06:23 PM)
Referring to their FAQ, u should get new pricing for september bill..
user posted image

https://community.unifi.com.my/t5/Product-a...light/true#M673
*
Will I get a prorated in next month?
Because my bill is from 26 Aug till 27 Sep.... bruce.gif bruce.gif
tinkerBOT P
post Sep 3 2019, 01:10 PM

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QUOTE(bthing @ Sep 3 2019, 10:50 AM)
Will I get a prorated in next month?
Because my bill is from 26 Aug till 27 Sep.... bruce.gif  bruce.gif
*
According to the image, the "migration" happens at 5-September. Problem is they only say "September" without an exact date. So now haven't migrated yet, only time will tell? hmm.gif
bthing
post Sep 3 2019, 01:29 PM

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QUOTE(tinkerBOT @ Sep 3 2019, 01:10 PM)
According to the image, the "migration" happens at 5-September. Problem is they only say "September" without an exact date. So now haven't migrated yet, only time will tell?  hmm.gif
*
Absolutely right~~ only time can tell...
Cheat2Win
post Sep 4 2019, 04:41 AM

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From TmPoint they told me any bill date left during August still calculate as rm160(or what you pay per month). Only after september bill rate will calculate as rm69

Eg.

My bill is rm150 and bill is on 19/8. So i will pay from 20/8 to 31/8 using rate rm150/month(31) = rm4.84 per day and september rm69/month(30) = rm2.3

My August left 12days x rm4.84 = rm58.04
My September bill at 18/9 is 18days x rm2.3 = rm41.40

Total will be rm99.44 without tax bill at 18/9
Starting at 18/10 my bill will be rm69

So basically here this is what TmPoint told me about the calculation rate.

*Above bill rate/day may not be exact amount

Just giving the idea how tm told me.

This post has been edited by Cheat2Win: Sep 4 2019, 04:45 AM
venmax
post Sep 4 2019, 05:37 PM

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QUOTE(Cheat2Win @ Sep 4 2019, 04:41 AM)
From TmPoint they told me any bill date left during August still calculate as rm160(or what you pay per month). Only after september bill rate will calculate as rm69

Eg.

My bill is rm150 and bill is on 19/8. So i will pay from 20/8 to 31/8 using rate rm150/month(31) = rm4.84 per day and september rm69/month(30) = rm2.3

My August left 12days x rm4.84 = rm58.04
My September bill at 18/9 is 18days x rm2.3 = rm41.40

Total will be rm99.44  without tax bill at 18/9
Starting at 18/10 my bill will be rm69

So basically here this is what TmPoint told me about the calculation rate.

*Above bill rate/day may not be exact amount

Just giving the idea how tm told me.
*
if you look at the bill posted by @bthing above, there is no such prorated calculation.

I dont see in my bill too.

This post has been edited by venmax: Sep 4 2019, 05:37 PM
Cheat2Win
post Sep 4 2019, 06:14 PM

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QUOTE(venmax @ Sep 4 2019, 05:37 PM)
if you look at the bill posted by @bthing above, there is no such prorated calculation.

I dont see in my bill too.
*
Yeah ido look that bill posted too. If not tmpoint just told me fake stuff..lol

I will give a go tmlive chat to see how my bill will be for upcoming bill
Cheat2Win
post Sep 4 2019, 06:25 PM

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Just done chat with them. They cant give me bill for this month yet because not yet generate. Need to wait 2more weeks for me.. 😅😅😅
AjkR06
post Sep 8 2019, 10:32 AM

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juzmafia
post Sep 8 2019, 05:16 PM

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QUOTE(AjkR06 @ Sep 8 2019, 10:32 AM)
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Your new bill increase or decrease?

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