what kind of report you make. is very unusual for the speed of responding. details?

Kategori / Category
Service Delivery

Subkategori / Subcategory
Installation/activation

Ditugaskan Kepada / Assigned To
TELEKOM MALAYSIA


Jenis Aduan / Complaint Type
Complaint
Ditugaskan Untuk / Assignee
Muhammad Hafeez Customer Service Telekom Malaysia

Jenis Perkhidmatan / Type of Service
Wired Broadband

complained similar what you write.

Check MCMC report no update inside? inside TM can give feedback one.
Got attach any billing PDF file as reference?

iinm, TM are given 48-72hrs responding to complainer. if my memory serve me correct for the timing. usually less than 48hours responding to me.

next time use this:

Biling included.
I guess have to create new complaint.

Thanks.

Before Complain:


After Complain:

Hows update? if u complain last Friday, i think last night or today should have call you or reply you via email. Since Sat/Sun they not working.

Got call this morning , they say will remove unifi tv and change to RM 69 for next bill.
But check unifi online still have unifi tv and bill still the same.
If tomorrow still no changes, will make report again.

Nice. Thats why must give them (Telekom) more work load or paperwork by complaining to MCMC. Otherwise, TM diam diam act nothing happen. Look at them charge me same price since Sept 2019 until Nov 2019 (3 months!!) already know their pattern.

This post has been edited by NightFelix: Dec 10 2019, 11:51 AM

that's wrong. including something into package without listed on the black and white. always hidden cost.

That was a great news , I went to tmpoint they can't do anything , will report on mcmc.
Looks like the rebate back all the previous overcharge.?

Not so soon yet. I'm still waiting my next will be coming out 4th January 2020. See if they rebate/reverse all those overcharge since Sept 2019.

i had reported to mcmc as well, and this is what tm reply. maybe another 3 months

(With regards to the billing issue, you will notice that there would be pro rata charges on your next bill statement which is scheduled to be generated on 4th Jan 2020 or if it is still not yet reflected, please allow the pro rata charges to be reflected within 2 billing cycle.)

screw them. demand to be reflect on next bill. and it should be RM69/mth starting from Sept 2019. Why should pay more for TM system mistake? If the system doesn't auto enroll/downgrade/rebate our current package, that is not customer fault. Throw the ball back to TM, told them it was their CEO own mouth/statement/announcement telling to the public (make sure quote them back).

Source: https://www.soyacincau.com/2019/08/06/all-t...rs-to-pay-rm69/

finally! reopen the case and tm contact me after half an hour, problem solved

Nice. Now wait for next bill, do another calculation.

how is your bill ? any reduce ?

Now they bill me RM69 from 4 Jan 2020 to 3 Jan 2020.
I haven't calculate did I overpaid a lot of the past 4 months since Sept 2019.

Funny that, my package in my bill shown "Streamyx Home 8.0M RM160" RM160-RM91=RM69

This post has been edited by NightFelix: Jan 7 2020, 03:25 PM

As long as it's the price of RM69 , i think it's fine.Mine still the same price and package , need to wait for next bill.From sept would be around over paid rm20.14×4 = 80.56 including sst.

This post has been edited by Maxieos: Jan 7 2020, 08:15 PM

Yeah, I probably use my CNY spare time to do the calculation.

Hi, I made a complaint to MCMC regarding TM yesterday. Today I tried to do "semak aduan" but click already no response.

Guys, usually need how long before I hear from MCMC ya?