You all get correct amount for latest bill?
My bill start on 28 of the month.
On August 28, the bill come with old amount, I email to them tell them 28-31 Aug is RM140 rate but 1 Sep to 27 Sep should be RM69 rate. They ask me wait for next month bill.

Now I received this 28 September bill. It show
Streamyx Home 4.0M RM140 26/09/2019 27/09/2019 -9.03
unifi Lite 26/09/2019 27/09/2019 4.45
unifi Lite 28/09/2019 27/10/2019 69.00
26 Sep to 27 Sep minus 9.03? suppose is 28-31 Aug which about RM18
Then 1 Sep to 27 Sep is about RM60.
Total bill for that month is RM82.68 (include sst)

But that month still RM148.40 (include sst)
Then this month should RM73.14 (include sst)
The latest bill should minus the last bill that I over pay which is 148.40-82.68=RM65.72
so it should be RM73.14-65.72=7.42
right?

I have the same issue, was charged RM140 from 28/8 - 27/9. When approached cs at TM point early sept, he said will be prorated in Sept bill, but it was only pro-rated for 26/9 - 27/9. Live chat said it follows our billing date, and since mine is on 28th of the month, the new charges will only take effect from 28th Sept, and no answer when I asked why prorated fro 26/9-27/9.
Just filed a complain to mcmc

I do calculation for them, show that 27 Aug to 31 Aug is RM140 rate
Then 1 Sep to 27 Sep should be RM69 rate.
See how they reply.
If cannot work, then I will ask you to tell me how to report to MCMC.
Gov say start from 1 Sep. TM still want to eat that month.
Eat so many year already with high fee low speed service, now 1 month still want to eat.

1 years ago, yes, there is difference in between Public IP and Private IP, when you open Lowyat Forum, it will get peer reset, don't remember for the speed difference.

A few day ago, when it is revert back to Private IP, I don't notice anything wrong, until I saw the 100.x.x.x Private IP on the modem, so can say nearly no difference except no one can connect you, including your CCTV. :hmm:

I guess maybe they had tweaked the Public IP to be assigned like 2-5 users, as they have difference kind of usage, so it is hard to facing speed or connection limit issues like 5 user connected to the same server.

-----And just a little off topic
4 years ago, the IPv6 is working and assigned to Streamyx users, until like 1 and a half year, then it changed to providing private IP range to Streamyx user, unsure it is intended or buggy router, as the Prefix Info is correct, but the IPv6 Address/Prefix Len is in Private IPv6 address. :sweat:

As I don't saw any IPv6 indicator on any post in this thread, so I guess no one can get their IPv6 works for Streamyx, except you. :P

PS: Fun part, the PPPoE server or the connection in between just blew up like 2 and half hours in midnight today, first time the ADSL is stable but no internet access, and also watching them having a port reset trying to fix the issues. :lol:
Just live chat with them 3 hours ago, no issues, you may try again later on. :peace:

If it don't works, try change your browser or adblock, or use your phone.

TM and mcmc have replied me. They have reinstate the price to 63.90 for the period of 1st sept to 25th sept. It’s faster to report to mcmc rather than talking to tm agents. Just state your case, write the dates that was billed wrongly and attach sept and oct bills, showing there were no adjustments.

Not too sure what you mean by ipv6 of mine, you mean you can see my IP from the post here on LYN? I usually turn off of IPV6.

May I know how to report to MCMC?
Their website? email? so my calculation correct or not?
28 Aug to 31 Aug is RM140 rate =140/31*4=RM18
Then 1 Sep to 27 Sep should be RM69 rate =69/30*27=RM62.10
Total for that month is RM18+RM62.10=RM80.10 (not include sst yet)

https://aduan.skmm.gov.my/
Use the website above. Write your complaint just as you wrote here, and attach the bills showing that there is no deductions in both bills

UNIFI lite 10 Mbps RM 69 is only for Internet part only exclude UNIFI TV and Voice package.
UNIFI TV is RM 30 and compulsory but Voice package ( RM 20 ) is optional.
Not able to agree ob UNIFI TV which I never use but charge RM 30.

https://aduan.skmm.gov.my/
Use the website above. Write your complaint just as you wrote here, and attach the bills showing that there is no deductions in both bills

same here, so my bill is no change at all, all is lie to the media and im still paying every month 93 include tax, RM58 streamyx + RM30 unifi tv

Here some feedback for other that looking to solve the issue.
That day I wait for TM reply on my issue after I write the detail like above and attach Sep & Oct Bills to them.
They give me this reply:

"Please be informed that pro rate charge will be calculate based on migration date. As checking in our system , please note that your account has been migrate to unifi lite on 26th September 2019. Thus, the pro rate charge start on 26th until 27th September 2019. "

They really waste my time so final chance had given to them and they still don't want to adjust so I follow tampinmy advice direct go MCMC.

Then next day TM reply me with this.

"We refer to your complaint which was received through Malaysian Communications and Multimedia Commission (MCMC) dated 8 October 2019. Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.

With regards to your issue regarding TM Account , we glad to inform that TM has processed an adjustment with amount of RM 63.90 for the September bill charges as per requested. The adjustment proposed shall be reflected in the next bill. "

Now I just want to ask is that means that Sep bill total is RM63.90 include sst? (Or they mean that the amount that I overpaid is RM63.90 on Sep month?) not the one that I state which is RM82.68? Then Nov bill will be RM73.14-(RM148.40-RM63.90=84.50)=-11.36?
Still need to deduction on Dec bill because Nov not enough for that.

I haven’t paid my October bill, but myunifi app shows -1.88

My area facing one problem after Sep 2019, Streamyx line not stable, sometime always disconnet, anyone facing too?