oh, i use my touch screen quite a lot
at times i dont think i can have a normal workflow without it (for mobile, laptop usage)

MYTELECHAT has expired. Anyone has new codes to share?

Anybody experience laptop can't be tracked and the delivery kept rescheduling? Better to contact lenovo customer service or the courier?

Heard of Lenovo name for very long but all the while stuck with Dell. Anyone has experience with their next business day on site warranty, how good Lenovo on this?
Do they have enough spare part or always need to get from Singapore?
Is the service technician skillful & helpful; or come with the face like we owe them lots of money?
Does Lenovo recognize the accidental damage warranty or always try to avoid to replace?

These questions are not related to service center, i am looking for on site service only.

Thanks

This post has been edited by iiee: Feb 6 2024, 10:56 AM

Very good. I came from Dell to Lenovo. Lenovo handles our claims better
Depends on which type of warranty you buy. We're using Premier Onsite so far we get the replacement parts within 1 ~ 3 working days
Can't comment on this as that's a personnel issue, not Dell's fault
Can't comment on this as well because we never bought accidental damage add-on

Thanks for the feedback.
No Dell personnel so far never show sour face, in fact very "helpful", and i can get more replacement items on top of what should be.
I travel quite often so accidental damage is good for me, had claimed few times also, no question asked. However 1 year only can claim 1 time, so need to "utilize" it with proper timing.

My problem with Dell is not their service, but the laptop design. Out of the current 3 top companies, none has perfect fit, there is always one having advantages but with other disadvantages. Lenovo always has good name and more supporters, but i am hesitating because their laptop has only 2 m.2 slots if not mistaken and this is important for me i need 4-5. Referring to P16 Gen2 model.
The Premier Support Plus 5 yr add-on plan is too much expensive compared to Dell, more than triple. Hardware alone about same price. The 3yr plan very cheap, but to extend 2 more year for RM 5000 is just crazy.

This post has been edited by iiee: Feb 6 2024, 05:54 PM

Hmm 4/5 is quite a lot, it's hard to find beyond 3 usually

Do note that Lenovo does employ hardware whitelisting

Example, P14s Gen 4
You may look at it and see 2 M.2 slots, but the 2nd slot in that machine is reserved for WWAN and the machine will refuse to boot if you install an SSD there, throwing a "unauthorized network card" error

The P16G2 does seem like it has 2 real M.2 NVMe slots

Some models may also whitelist the WiFi card

Personally, I don't support nor recommend any laptops that whitelist parts. This is just forcing you to get their expensive over-priced parts. Even some HP model does this. Though the CS will neither confirm nor deny, but trying to put in 3rd party parts don't work. But when you put in the original listed parts, it works. Which of course is more than 2x the price of the 3rd party parts. The 3rd party parts do work in other laptops. So, it's not faulty.

Question To All Lenovo laptop user, where do u guys send ur laptop for dust cleaning / reapply thermal paste after a few years of using?

Or u guys just DIY ?

Looking at the E14 Gen 5 AMD and wow is it expensive. RM 6k for something decent.

Seems like not able to get something relatively new and decent for 3k anymore.

DIY. Know your parts and components inside out.

Blame Ringgit Malaysia for that.

Now, there's no choice but to opt for the slightly downgraded product line, namely the ThinkBook.
Nevertheless, it's still miles better than the IdeaPad product line though.

This post has been edited by sHawTY: Feb 20 2024, 04:42 PM

Ideapad 5i with i5-13500H, 16GB ram can be had for ~3.5k. Meanwhile Thinkbook with i5-1335U, 32gb ram, 100% sRGB is around 4.5k.

The Thinkbook specs are more futureproof, but will likely wait for a major discount code.

For me, it's either the ThinkPad or IdeaPad, not in between. 1k is a lot of money, can upgrade many things. Unless you are mobility most of time, get something affordable (best bang for buck). Otherwise, it's ThinkPad.

New code TIMESALE

Extra RAM & NVME upgrade buy from other shop cheaper.

This post has been edited by ldragon: Mar 4 2024, 01:36 AM

I haven't bought from Lenovo Malaysia's site, but I've heard mixed reviews. Most of them say it's smooth sailing.

Aside for the delays during the MCO period, my experience buying directly from Lenovo is far better than my experience with Dell/HP
Nowadays if got delays, we get partial refund too. Around 5 ~ 7% of the total amount written in the invoice

Bought close to 200 laptops from them for my workplace

Where did you find this TIMESALE coupon?

It auto listed when I add items into cart.