Heard of Lenovo name for very long but all the while stuck with Dell. Anyone has experience with their next business day on site warranty, how good Lenovo on this?
Do they have enough spare part or always need to get from Singapore?
Is the service technician skillful & helpful; or come with the face like we owe them lots of money?
Does Lenovo recognize the accidental damage warranty or always try to avoid to replace?

These questions are not related to service center, i am looking for on site service only.

Thanks

This post has been edited by iiee: Feb 6 2024, 10:56 AM

Thanks for the feedback.
No Dell personnel so far never show sour face, in fact very "helpful", and i can get more replacement items on top of what should be.
I travel quite often so accidental damage is good for me, had claimed few times also, no question asked. However 1 year only can claim 1 time, so need to "utilize" it with proper timing.

My problem with Dell is not their service, but the laptop design. Out of the current 3 top companies, none has perfect fit, there is always one having advantages but with other disadvantages. Lenovo always has good name and more supporters, but i am hesitating because their laptop has only 2 m.2 slots if not mistaken and this is important for me i need 4-5. Referring to P16 Gen2 model.
The Premier Support Plus 5 yr add-on plan is too much expensive compared to Dell, more than triple. Hardware alone about same price. The 3yr plan very cheap, but to extend 2 more year for RM 5000 is just crazy.

This post has been edited by iiee: Feb 6 2024, 05:54 PM