Mar 10 2020, 06:54 PM
QUOTE(Omamori_gamaguchi @ Mar 10 2020, 01:03 PM)
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Sorry my mistake, the reschedule /credit refund still being proceeded. Here's the flow of procedure
1) 8 March 2020, 9am after 100 mins of wait for live agent, Krishna agent pick up the chat, I told him everything such as booking number and regarding the covid-19, he politely rejected me and said so far this only applies to Thai Air Asia XJ flight. Maybe they didn't receive memo yet, not his fault.
2) 8 March 2020, 10am I twitter my same case again via DM to Air Asia Support and captured with what AVA told me to try my luck over there.
3) 8 March 2020, 12pm I saw many people post them on Facebook for credit refund, so I try again with AVA, and got my case number with status 'New' bound for Tokyo Narita, but the return to KLIA2 keep rejected by AVA so she advise me to chat ALL STAR agent, with the experiences I had with agent 1, I feel hesitated to wait for that long again, so I just put it aside first.
4) 8 March 2020, 3pm while outside, I saw twitter Junie messaged me that I was entitled to move flight within 90 days, asking me which flight I preferred. So immediately, I replied that I want to move to exactly 90th day which is middle of July 2020. However, they never replied again until today 10/3/2020.
5) 10 March 2020 9am
I took my deep breath open the live chat while doing my work at the same time, and after 90 - 100 minutes of waiting, the chat tab putting please response, so I immediately said 'Hi' to agent Nguyen because it only left 30 second for us to response if not the chat will end automatically.
This agent Nguyen asked the same thing again like what agent 1 did but Nguyen didn't mentioned that this only works for XJ flight, but I still didn't have high hopes, I asked Nguyen if I can post a screenshot of twitter chat posted by Junnie, Nguyen said ok, then guided me to upload the screenshot, then after 2 minutes of checking (here is very important, if you or your agent idle for more than 90 seconds, the notification to end chat automatically will start pop out and you must response to keep it active)
After Nguyen checked for me, they ask me what was my preferred flight so I posted the time I wanted and also the flight number where you search up google flight can copy paste. So Nguyen repeated of what i said in format of:
Flight Number-date-where to where-time of the flight
and ask me to double confirm if it is correct, I said yes correct.
Then Nguyen asked me DOB of passenger.
Then Nguyen said already done as per request, ask me to check inbox in an hour.
I got the email after 5 minutes stated that my flight had changed to the date I want with same booking number I am holding.
So I thanked Nguyen and closed my chat gave Nguyen 2 thumbs up, notify my sister because she going to Bangkok, so I asked her to try and keep trying maybe until one time she could find some agent like Junnie and Nguyen.
*
*
Conclusion, my flight changed to July 2020, I am not sure what condition will Tokyo has that time but I am grateful for the changes as my flight was actually cheaper if I re-book the date I want and I also don't mind to fly on April but my China-man-company boss didn't allow me to take leave even though we can still go but make sure to have 14 days work from home term.
Thanks for reading and hope it helps.
1) 8 March 2020, 9am after 100 mins of wait for live agent, Krishna agent pick up the chat, I told him everything such as booking number and regarding the covid-19, he politely rejected me and said so far this only applies to Thai Air Asia XJ flight. Maybe they didn't receive memo yet, not his fault.
2) 8 March 2020, 10am I twitter my same case again via DM to Air Asia Support and captured with what AVA told me to try my luck over there.
3) 8 March 2020, 12pm I saw many people post them on Facebook for credit refund, so I try again with AVA, and got my case number with status 'New' bound for Tokyo Narita, but the return to KLIA2 keep rejected by AVA so she advise me to chat ALL STAR agent, with the experiences I had with agent 1, I feel hesitated to wait for that long again, so I just put it aside first.
4) 8 March 2020, 3pm while outside, I saw twitter Junie messaged me that I was entitled to move flight within 90 days, asking me which flight I preferred. So immediately, I replied that I want to move to exactly 90th day which is middle of July 2020. However, they never replied again until today 10/3/2020.
5) 10 March 2020 9am
I took my deep breath open the live chat while doing my work at the same time, and after 90 - 100 minutes of waiting, the chat tab putting please response, so I immediately said 'Hi' to agent Nguyen because it only left 30 second for us to response if not the chat will end automatically.
This agent Nguyen asked the same thing again like what agent 1 did but Nguyen didn't mentioned that this only works for XJ flight, but I still didn't have high hopes, I asked Nguyen if I can post a screenshot of twitter chat posted by Junnie, Nguyen said ok, then guided me to upload the screenshot, then after 2 minutes of checking (here is very important, if you or your agent idle for more than 90 seconds, the notification to end chat automatically will start pop out and you must response to keep it active)
After Nguyen checked for me, they ask me what was my preferred flight so I posted the time I wanted and also the flight number where you search up google flight can copy paste. So Nguyen repeated of what i said in format of:
Flight Number-date-where to where-time of the flight
and ask me to double confirm if it is correct, I said yes correct.
Then Nguyen asked me DOB of passenger.
Then Nguyen said already done as per request, ask me to check inbox in an hour.
I got the email after 5 minutes stated that my flight had changed to the date I want with same booking number I am holding.
So I thanked Nguyen and closed my chat gave Nguyen 2 thumbs up, notify my sister because she going to Bangkok, so I asked her to try and keep trying maybe until one time she could find some agent like Junnie and Nguyen.
*
*
Conclusion, my flight changed to July 2020, I am not sure what condition will Tokyo has that time but I am grateful for the changes as my flight was actually cheaper if I re-book the date I want and I also don't mind to fly on April but my China-man-company boss didn't allow me to take leave even though we can still go but make sure to have 14 days work from home term.
Thanks for reading and hope it helps.
July... smack right in the middle of Summer. Heatwave mania. But at least ur ticket not burn.
At least ur Chinaman company allows you work form home, my Chinaman company straight ban employees from going to worst hit countries. No such allowance as working from home or else potong 14 days annual leave.
This post has been edited by babylon52281: Mar 10 2020, 06:55 PM
Quote
and going into AC places as often. But I wouldn't want to experience that again if possible and I can see why July/Aug is lowest season months in 4 season places, this of course is when many shops are giving discounts to boost sales and traffic. When its that hot, less people want to go out shop.
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