I have lose hope of AA giving options of full refund for travellers cancelling their trip due to concern of COVID19 outbreak.

I have lodge complaint through MAVCOM, through AA twitter and to AA customer service centre in KLIA2. No positive response so far. Chance of getting full refund are slim at the moment. Only travel ban to Japan by Malaysia government would make AA refund our ticket.

My flight is on 17th March. My strategy right now is to wait until 2-3 days before the date before I cancel my ticket while hoping for government to impose travel ban before that. Next step will apply refund for my JR Pass.

One question though, can we cancel our ticket or just let it burn by not checking in to the flight?

Thanks.

Flight ticket I purchase last year September 2019 lagi..JR Pass in Feb 2020

This post has been edited by brobro: Mar 4 2020, 03:15 PM

Dude, change our flight date is on our expense, even with coviid19 outbreak like this. Last time i check, if i reschedule my flight to november, the fare is even expensive than my current ticket - its like i bought a new, more expensive one and burnt my current ticket as well. That's why i want to cancel.

AA is really being irresponsible, I guess they will learn their lesson if all their flights are full with infected people.

If it is out of current refund policy, then make a new one AA. When yoir corporate and legal team write the policy, there was no COVID19 yet. Now there is a new contagious virus leading to global epidemic, u have to react, write a new policy, be a responsible airlines and help stop the spread whenever u can!

But no they even up their promotion - amid the epidemic and bribery scandal.

Done checking, end up paying more than what paid for current ticket.

Sigh..i go fukuoka..that is southern of Japan

Hi all, AA cancel my flight and send me emails about the cancellation.

In the email, it is stated that I can make full refund via chat with live bot AVA and select Refund>New Refund Request. I follow that instructions.

However, I just noticed that there is Covid-19 option where there is option of AACancel My flight. I did not choose that.

Do you know if I will get full refund? I just folllow istructions from email only. There is no instructions to choose Covid19 based on the email.

HELPP Im worried I only get airport tax refund (although technically AA themselves cancelled my flight)

Confirm? Great then. I follow this sequence.