Been complaining for a month since the outbreak dy, no use, haih ..

Yes, i'm trying flysmart now

https://flysmart.my/en/make-a-complaint/

Not AA fault in the sense that malaysia govt itself never announced any travel advisory restricting trips to japan, no?

From AA viewpoint it’s logical also. “Government never said don’t go (ie it’s safe), if u kiasi that’s your problem” 😂

The government merely advice not to go but there's no travel ban. I think AA acts the same way as insurance companies. Now travel insurance companies only gives coverage for cancelled trips when the gov outright ban travel to/from affected countries.

I have lose hope of AA giving options of full refund for travellers cancelling their trip due to concern of COVID19 outbreak.

I have lodge complaint through MAVCOM, through AA twitter and to AA customer service centre in KLIA2. No positive response so far. Chance of getting full refund are slim at the moment. Only travel ban to Japan by Malaysia government would make AA refund our ticket.

My flight is on 17th March. My strategy right now is to wait until 2-3 days before the date before I cancel my ticket while hoping for government to impose travel ban before that. Next step will apply refund for my JR Pass.

One question though, can we cancel our ticket or just let it burn by not checking in to the flight?

Thanks.

When do you purchased this ticket?

Flight ticket I purchase last year September 2019 lagi..JR Pass in Feb 2020

This post has been edited by brobro: Mar 4 2020, 03:15 PM

Some airline may consider free change or even full refund during issues like this. Doesnt have to wait government call.

I would do like this. Ask AA if cancellation would mean burning the ticket. If yes, then might as well wait until the day of departure before cancelling since it wouldn't matter anyways and you would get a few more days to hope.

JR Pass bought from Klook?

If yes, email them and send back the Pass and get 90% refund
I did mine on January when the outbreak start.


While AA ? My flight to Fukuoka just left me this morning
Tix burnt~~

I already lodge case number with AA but guess what they reply?

"we are aware of the current situation and we truly understand your concerns regarding the recent coronavirus outbreak.
However, after bla bla bla ..... ..... It was out of our current refund policy bla bla bla ...

Hence your booking is not included in the service recovery."

Ask me please refer to airasia newsroom for up to date news.
So if nothing posted in newsroom meaning no chance to refund

If refund is difficult, what about request to postpone the trip? Such as push it down to say, October or November? Do they entertain the request? I'd say it's better than to let the ticket burn

Dude, change our flight date is on our expense, even with coviid19 outbreak like this. Last time i check, if i reschedule my flight to november, the fare is even expensive than my current ticket - its like i bought a new, more expensive one and burnt my current ticket as well. That's why i want to cancel.

AA is really being irresponsible, I guess they will learn their lesson if all their flights are full with infected people.

If it is out of current refund policy, then make a new one AA. When yoir corporate and legal team write the policy, there was no COVID19 yet. Now there is a new contagious virus leading to global epidemic, u have to react, write a new policy, be a responsible airlines and help stop the spread whenever u can!

But no they even up their promotion - amid the epidemic and bribery scandal.

Well, its highly unlikely Malaysia Government will bar traveling to worst affected countries. Even in height of Ebola, SARS, MERS, there was never a ban despite how contagious and deadly these diseases were compared to Coronavirus. So don't hold your breath on that. You stand a better chance of AA allowing no penalty cancellations if a passenger dies onboard their plane due to virus.

So meaning you've asked for postponement due to the Covid19 and they replied you its on your own expense? Then at least you tried all ways to talk to them.

What i meant was everyone talks about cancelling or burning the ticket - how about talking to AA about postponement of your flight/ trip. Find a later date where the cost is roughly about the same; can be in Sept/ Oct/ Nov etc whichever month where it's a later flight date. Ask them to allow the postponement at no cost (if possible).

If all options are exhausted with the same result, then there's no choice and just hope AA would change their mind and be more responsible.

All tried their best to ask AA but AA just ignore only

See their FB and twitter flooded with ppl asking for options at least toward those infested area.

Yet, they only reply to those sales queries.

AA wont entertain those buy promo ticket. AA only deal with those buying Premium Flex passenger.

This was the reply i got from AA support

Hi @XXX. Kindly be informed refund is not an available option at the moment. Alternatively, we advise you to make flight change (date or time) up to 48 hours before departure time subject to "change fee + fare different" (per person, per sector). If you wish to reschedule please share detail below :

- booking number
- preferred route
- preferred date
- preferred time

so we can check the fee and seat availability first for you. Thank you and hearing from you soon -Uli

End up still a no no

Yes... consider checking new flight details and see whether worth postponing or not. If not, then no choice and just let it burn.

Done checking, end up paying more than what paid for current ticket.

https://www.thestar.com.my/news/nation/2020...travel-ban-list

Malaysia government already ban its citizen to travel to Hokkaido, Japan