Booked my trip with ANA on Dec 2019 and should travel this month. But due to the outbreak and no sign of improvement, I had cancelled last Sunday.

Called ANA in Msia, and they said so far only can get partial refund as mine was promo ticket and reschedule was not applicable.

So sad as this was my first time travelling with ANA, and was going for sakura. Hopefully things would get better soon.

Better than AA who still ignore ppl and wanna send ppl out to get infect

I saw in NHK news, many parts of Japan have cancelled hanabi viewing events. Still doesn't stop people from sitting under the tree but yeah, better safe than sorry. There is always hanabi next year and the year after.

Thank you for the information.

I have been waiting this announcement. initially depart this coming sunday.

Call the toll free line, u will be able to get full refund. i called and confirmed they will refund the full amount to me but in 1-2 months time

Stubborn Airasia!!

When are they gonna take off the greedy mind !?

That is the perils of budget airlines.
When you go cheap there is many reasons behind it and one is they must make money from the seats even if its empty. Full service national carriers offers that flexibility but at higher prices which majority of flyers don't want to pay when they can get cheaper options. That is one of reasons why MAS is losing money while AA is raking profits.

PS So I hope many will think about this event when next time considering whether going with budget or national airlines.

This post has been edited by babylon52281: Mar 2 2020, 03:18 PM

yes, i already scare to take AA, i planing to burn my ticket too
next time i will only take AA for last minute deals

some shop will close early in japan, take note for your shopping schedule
https://www.facebook.com/288585688193731/po...37518059967153/

Skytree and I think Tokyo Tower is closed 2 weeks and may extend that.

Hi guys, i wish to cancel my japan flight with AA this coming April. Any chances to do that?

AA Malaysia? -100%

Chances? Sure got one. Chance if Japan cases reach up to SK levels there is chance for AA to consider offering some options. But there is chance you might not like the options offered then. Wait until last week before your trip to make a decision.

Flying on 11 March to Tokyo . Still hard thinking to burn all booking or go ahead with the plans

Hokkaido already increase to code Red
Soon whole Japan will be Red.

When China seal off Wuhan cities, everyone blame China not humanity, but it turn out most effective to control the virus. Now Korea start outbreak and Korea will be seal off Daegu, following China step.

This post has been edited by RegentCid: Mar 3 2020, 01:34 PM

Mine tonight

Sigh ..

Sorry to hear that. You can stay (probably) safe by taking extra precautions but then again many places/events/attractions are closed so it would be quite a dull visit.

No, i decided not going already

Just tat AA tix burnt

Don't just let it burn, contact AA. Ask them about postponement or refund due to the epidemic. Tell them that you're not flying because worried about the COVID-19.

One of the travel agent told me they've been really busy asking flight companies like MAS, AA for postponement of group tours. I'm not very sure what's the success rate of individuals but try asking them first.

I wonder if can complain to Consumer Tribunal and or MAVCOM if AA still insist to maintain their flights despite many airlines are opting for customers option to cancel?