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 Boost App Discussion Thread V2, Malaysia's Homegrown Lifestyle E-Wallet

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TSxperiaDROID
post Nov 26 2018, 02:48 PM

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QUOTE(kwokwah @ Nov 26 2018, 02:47 PM)
Which are the merchants having the RM 10 or 50% promo now?
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If I'm not wrong, none so far.

Only DBKL parking.
tohff7
post Nov 26 2018, 02:59 PM

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QUOTE(msa9696 @ Nov 26 2018, 01:49 PM)
Anyone got the BFCM RM 5/RM 15 cash back already?
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Not yet...
#Victor
post Nov 26 2018, 03:09 PM

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QUOTE(NightFelix @ Nov 26 2018, 02:31 PM)
Alamak. Like that also can?
Stick a sticker on it then count as problem solved? Sounds like a greedy merchant. doh.gif

So the action is taken by Boost? I think such reporting to BNM for merchant impose min. spending on Cards, does apply on eWallet as well since eWallet license also issues by BNM right?

PS. edit grammars, forgot this thread moved out from /k.
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Same goes to e-wallet as they are regulated and need e-money license from BNM too.

QUOTE(xperiaDROID @ Nov 26 2018, 02:42 PM)
You guys should try reporting then you will know how troublesome it is, there are many procedures that need to be done to make a final report.

It's not about the time, and it's not as easy as you think like simply making calls or sending emails.

The biggest problem is BNM requires an evidence, I get it and it's a must. But here's a scenario example, if you wanna buy something and pay by card, cashier refuses to accept it cuz it's below the minimum amount, and there's no sign whatsoever...

What do you expect an average Joe to do? You can't expect to purposely buy more until it reaches the amount just to pay by card and get the evidence right?

People will just keep complaining without reporting, because it's really a hassle to do it.
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Yes, in order to file a complaint, u need to have evidence, like I said if the cashier just verbally telling for minimum purchase amount required, we can't do much but only accept the faith as there is no written notice. Most we can do is request to talk to their manager or boss but this will embarrass ourselves and annoy ppl that queuing behind.
car_computer
post Nov 26 2018, 03:15 PM

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QUOTE(ziniowong @ Nov 26 2018, 10:20 AM)
last time naughty nuri also like, must spend minimum rm50 for boost and cc....
after i complained kaw kaw to boost......this happened

user posted image

if everyone kept quiet, merchant lebih2
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haha.. i also complained about naughty nuri to boost a few months ago during the 50% promo time
my bill was slightly below Rm20 but the staff said my spending didnt hit the minimum requirement to use boost as payment method. i argued with the staff and his supervisor. they allowed me to payment with boost in the end
vin_ann
post Nov 26 2018, 03:15 PM

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Yesterday evening dine in at 1 vegetarian shop, when making payment, I asked for Boost...

Cashier mentioned Boost is not available at the movement, have to pay cash.

Is this excuses not to accept Boost? O boost system
actually down around 8pm?
ziniowong
post Nov 26 2018, 03:16 PM

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QUOTE(car_computer @ Nov 26 2018, 03:15 PM)
haha.. i also complained about naughty nuri to boost a few months ago during the 50% promo time
my bill was slightly below Rm20 but the staff said my spending didnt hit the minimum requirement to use boost as payment method. i argued with the staff and his supervisor. they allowed me to payment with boost in the end
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which branch? kl live branch refused to let me pay with boost
car_computer
post Nov 26 2018, 03:26 PM

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QUOTE(ziniowong @ Nov 26 2018, 03:16 PM)
which branch? kl live branch refused to let me pay with boost
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sri hartamas
luckily there were very few customers that time, allowing me to waste 5mins to argue with the staff and supervisor who initially disallowed me to pay with boost
TSxperiaDROID
post Nov 26 2018, 03:27 PM

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QUOTE(#Victor @ Nov 26 2018, 03:09 PM)
Yes, in order to file a complaint, u need to have evidence, like I said if the cashier just verbally telling for minimum purchase amount required, we can't do much but only accept the faith as there is no written notice. Most we can do is request to talk to their manager or boss but this will embarrass ourselves and annoy ppl that queuing behind.
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That's why, it's not that we don't wanna file a complaint, it's scenarios like this that leaves us with no choice but to dig our wallet.

QUOTE(vin_ann @ Nov 26 2018, 03:15 PM)
Yesterday evening dine in at 1 vegetarian shop, when making payment, I asked for Boost...

Cashier mentioned Boost is not available at the movement, have to pay cash.

Is this excuses not to accept Boost? O boost system
actually down around 8pm?
*
Boost payment system is 24/7, there's no such thing as "system down" unless Boost says so.

Most likely they just accepted Boost recently but haven't got everything prepared yet.
WinterDays
post Nov 26 2018, 03:27 PM

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just paid my air bill, immediately receive payment receipt via email

but RM106 only get RM2 shake reward sad.gif

This post has been edited by WinterDays: Nov 26 2018, 03:27 PM
giko
post Nov 26 2018, 03:27 PM

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QUOTE(giko @ Nov 26 2018, 01:41 PM)
I signed up with Boost over the weekend & went to Mydin this morning to shop BUT the cashier, after 3 attempts, said that the system's down, probably due to Mydin's ongoing warehouse sales!

So much for my very 1st usage... sad.gif
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2nd attempt at paying thru boost failed too!

this time at 99 speedmart, USJ 9 - cashier said there's no machine there! sweet & simple...

how to boost the confidence in using boost to pay??? confused.gif

This post has been edited by giko: Nov 26 2018, 03:27 PM
ziniowong
post Nov 26 2018, 03:27 PM

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QUOTE(car_computer @ Nov 26 2018, 03:26 PM)
sri hartamas
luckily there were very few customers that time, allowing me to waste 5mins to argue with the staff and supervisor who initially disallowed me to pay with boost
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kl live branch got no time for bullshit.....the staff there busy layan angmoh.....dont give a damn about locals
TSxperiaDROID
post Nov 26 2018, 03:32 PM

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QUOTE(giko @ Nov 26 2018, 03:27 PM)
2nd attempt at paying thru boost failed too!

this time at 99 speedmart, USJ 9 - cashier said there's no machine there! sweet & simple...

how to boost the confidence in using boost to pay??? :confused:
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Would advise you to search for 99 speedmart in this topic, quite a few talked about it in few pages back. It's more to merchant's issue than Boost's themselves.

Also, please read the third post in first page.

Btw, sorry to hear that, but it's a usual problem that you will experience sometimes when using e wallets here.

This post has been edited by xperiaDROID: Nov 26 2018, 03:42 PM
vin_ann
post Nov 26 2018, 03:32 PM

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QUOTE(xperiaDROID @ Nov 26 2018, 03:27 PM)
That's why, it's not that we don't wanna file a complaint, it's scenarios like this that leaves us with no choice but to dig our wallet.
Boost payment system is 24/7, there's no such thing as "system down" unless Boost says so.

Most likely they just accepted Boost recently but haven't got everything prepared yet.
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Oh thanks for info
I guess cashier just don't want to accept Boost that time.
Complicated system to complete the transaction

Todate best experience with Boost is KK Mart

SpeedMart 99 - when I entered shop, I asked cashier "boleh accept boost? Manager ada?" If can, I proceed to buy my grocery

The manager only then teaching cashier how to operate Boost payment...

Haha...
car_computer
post Nov 26 2018, 03:34 PM

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QUOTE(giko @ Nov 26 2018, 01:41 PM)
I signed up with Boost over the weekend & went to Mydin this morning to shop BUT the cashier, after 3 attempts, said that the system's down, probably due to Mydin's ongoing warehouse sales!

So much for my very 1st usage... sad.gif
*
well... i am sure all ewallet users in malaysia have gone thru this kinda painful experience
but this wont discourage us to use boost, because its continuous promo and reward

QUOTE(vin_ann @ Nov 26 2018, 03:15 PM)
Yesterday evening dine in at 1 vegetarian shop, when making payment, I asked for Boost...

Cashier mentioned Boost is not available at the movement, have to pay cash.

Is this excuses not to accept Boost? O boost system
actually down around 8pm?
*
most probably they didnt charge their device. they were lazy to charge and switch on the device ( which will take time ) so that’s the easiest excuse
laymank
post Nov 26 2018, 03:46 PM

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QUOTE(car_computer @ Nov 26 2018, 03:34 PM)
most probably they didnt charge their device. they were lazy to charge and switch on the device ( which will take time ) so that’s the easiest excuse
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Twice I encountered at The Chicken Rice shop at Nu Sentral Mall.
Upon payment , then only took out the payment terminal, power on, wait for it (like 5 minutes), login then pay. Luckily there was no customer queuing behind.

eWallet is supposed to make payment faster, but it has became the other way round.

Experience in Tesco was great though, scan it yourself!
soonwai
post Nov 26 2018, 03:47 PM


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QUOTE(#Victor @ Nov 26 2018, 12:21 PM)
Have u all got ur Yoodo reward for second month already? Another 3 working days passed and yet still no news at all.
...
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2nd reward, yes. Expecting 3rd reward early next week.

QUOTE(vin_ann @ Nov 26 2018, 03:32 PM)
Oh thanks for info
I guess cashier just don't want to accept Boost that time.
Complicated system to complete the transaction

Todate best experience with Boost is KK Mart

SpeedMart 99 - when I entered shop, I asked cashier "boleh accept boost? Manager ada?" If can, I proceed to buy my grocery

The manager only then teaching cashier how to operate Boost payment...

Haha...
*
Speedmart Sg Long, no worries with Boost. Most of the Utar students there use Boost or lately TnG after they increased the reward to 5 times per wallet. I guess they get a lot of transactions with eWallets.

This post has been edited by soonwai: Nov 26 2018, 03:50 PM
soonwai
post Nov 26 2018, 03:51 PM


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2018 Boost University In-Campus Drive - Cashback Campaign
From 26th November 2018 until 30th December 2018,

Get up to 50% cashback (or maximum RM5 cashback) when you Scan & Pay using Boost at selected* university campuses!
You'll also be in the running to win awesome prizes (Laptops,PlayStation 4, just to name a few) if you're one of our top spenders during the whole campaign period!

1. UiTM campuses in Selangor and Melaka
a. Shah Alam
b. Puncak Alam
c. Puncak Perdana
d. Dengkil
e. Sg Buloh
f. Alor Gajah
2. UTM KL campus
3. UMS campuses
a. Kota Kinabalu
b. Labuan
timo1003
post Nov 26 2018, 03:57 PM

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QUOTE(xperiaDROID @ Nov 26 2018, 02:42 PM)
You guys should try reporting then you will know how troublesome it is, there are many procedures that need to be done to make a final report.

It's not about the time, and it's not as easy as you think like simply making calls or sending emails.

The biggest problem is BNM requires an evidence, I get it and it's a must. But here's a scenario example, if you wanna buy something and pay by card, cashier refuses to accept it cuz it's below the minimum amount, and there's no sign whatsoever...

What do you expect an average Joe to do? You can't expect to purposely buy more until it reaches the amount just to pay by card and get the evidence right?

People will just keep complaining without reporting, because it's really a hassle to do it.

*
I understand the frustration.. It's somewhat similar to reporting to other govt agencies' isn't it? delays, 0 response, the endless disappointments etc sweat.gif I've responded a suggestion on the 'evidence procurement' when it comes to verbal matters to #victor.. And this can be attached in any email.. Also, many other merchants aren't stupid too to put something in black and white that they know could be bad for them.. But if you dig deeper you can gather relevant evidence (hint: for e.g., when it comes to viral in social media, what other things do you normally see besides written statements/posts/photos)..
ClarenceT
post Nov 26 2018, 04:53 PM

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QUOTE(WinterDays @ Nov 26 2018, 03:27 PM)
just paid my air bill, immediately receive payment receipt via email

but RM106 only get RM2 shake reward  sad.gif
*
I just paid RM20 getting back RM2. Paying RM20 per day.
giko
post Nov 26 2018, 05:43 PM

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user posted image

7-for-7 challenge for RM7.

1st day Mydin & 99 speedmart KO me! rclxub.gif

This post has been edited by giko: Nov 26 2018, 05:44 PM

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