Like someone mentioned here, can do your part and complaint to BNM. The same for those that impose 'surcharge' for using CC. Don't keep mum over their hypocrisy..
BNM



Yea, even if enforcement is not up to expectations, at least the public ought to be aware that they can actually make a complaint about it.. If the awareness picks up (especially if viral-ed), hopefully things might improve..

This post has been edited by timo1003: Nov 26 2018, 12:16 PM

O/T: Yep, the bnm stand applies to both practices. Surcharge and minimum purchase. Just creating the awareness.

This post has been edited by timo1003: Nov 26 2018, 12:27 PM

There are ways to 'obtain' evidence on conversations . Since they are already being unethical, playing fair will only end up with a dead end situation.. They know this and hence the abuse (you could say your actions are akin to white lies, with no intent to harm; though this isn't encouraged at all unless necessary).. But if the public don't do something about it the practice will remain.. At least we do our part, whether any further action by bnm or other relevant authorities, it's not in our hands.. Anyway, don't wish to further go O/T as this is a boost thread afterall..

I understand the frustration.. It's somewhat similar to reporting to other govt agencies' isn't it? delays, 0 response, the endless disappointments etc I've responded a suggestion on the 'evidence procurement' when it comes to verbal matters to #victor.. And this can be attached in any email.. Also, many other merchants aren't stupid too to put something in black and white that they know could be bad for them.. But if you dig deeper you can gather relevant evidence (hint: for e.g., when it comes to viral in social media, what other things do you normally see besides written statements/posts/photos)..

Yes should be ok. I did mine back a couple of months ago. Mbb too..

Ok Victor, sorry but I lol'ed. Love your optimism though.

Lol i admire your resilience.. If only there are others who are as engaged as you are as regards cimb's recent few 'stunts'.. All 'quiet' je for that.. Need numbers for these type of things..

Safe to say that should be the 'lowest' they can go..

I encountered the same problem. Unfortunately, they're not doing anything about it. For my situation, First they said they will work on it and would manually issue the missing shake frewards to the account by the end of the day. The request was marked as 'solved' despite nothing being done thereafter. Sent a second request for the same issue (since the first request was ignored) and they ( a different staff) then said they will check and process any 'eligible' shake rewards.. Nothing happened afterwards too..

Made further payments and also encoutered missing shakes. Sent a third request and the first staff then casually mentions 'sometimes there's a glitch in the app that causes rewards not to appear'. It's like they can throw any answers as they wish.

0 actions from them after 5 requests + attachment of all relevant screenshots (from profile, transaction and shake rewards tabs).. This is Boost for you (aspirations to grow big/dominant but with 3rd world CS)

This post has been edited by timo1003: Feb 11 2019, 05:30 PM

Just sent out an email to them and cc-ed to kpdnkk. Fingers crossed.. I've given them (boost CS) everything they've requested and which i thought relevant but nothing has been done ..

I tried this one: e-aduan@kpdnkk.gov.my

Lol, this shows you even the game is not properly managed. Can 'double' the points in about 1 hour for something that apparently takes 'days' to accumulate .. I played the game sometimes around 12pm and there was no such situation yet..

For all its worth, I managed to get all my missing shake rewards after my email to support which was cc-ed to kpdnkk (this was after 4 requests with multiple replies in each requests which were all 'solved' and nothing was done, yet). Just the right timing/a coincidence? Who knows..

You mean boost email? If yes, it's their support email address: support@myboost.com.my

Oh that's kpdnkk.. Their email is e-aduan something.. Can google.. But i think for your case, it may not be the appropriate forum no ?

In a way it's a good thing if another can up their game and compete. Only benefits us consumers. Not only those that you've mentioned, now it seems they're back to 'petty' bigpay issues as it was in the past..

You're 'lucky' to still be able to top up RM200 PER day.

Same here. I haven't been able to top up even RM50 for the past 3-4 days. Even RM50 top up goes to OTP request and that of course will fail. And no, I don't top up and withdraw often at all. Seems to be a systematic arrangement.



This post has been edited by timo1003: Apr 11 2019, 04:27 PM

Of course it is very likely that it isn't. People just trying to link the changes to boost/bp, without even giving much thought to the revisions to the other credit cards (which do not benefit from using with BP/boost). It's more likely what ClarenceT has mentioned.

Please don't spoil it for us people who want to invest in gold just because of your interest.