time to stop using boost. move to TNG and grabpay. It's not the only ewallet

actually Boost is very nice even without promo, if u know what i mean

tng only useful if got promo while grab is real spending, can't wash money easily

1. using ur own cc on others Boost
2. using other ppl cc on ur Boost
3. p2p to/from acc which has been banned from cc top up

I wonder they stated clause 2 & 3 in the tnc?
I used to do top up my cc in my hubby account. And my brother did reload his credit card from my boost account previously.

I know. My question is can the 2 transaction in the same month? Because I only receive 1 time cash back in December

no la, my wife acc also got 12k x 2 on Nov, not an issue as well
so far from what i observe from my friends acc they blocked them from cc top up is because:

1. using ur own cc on others Boost
2. using other ppl cc on ur Boost
3. p2p to/from acc which has been banned from cc top up

Surely 1 and 2 are allowed?
I was doing topup for my husband last week using my credit card, I had no problem.  I would think logically it should be allowed.

But transferring out from Boost to an account/joint account not in your name, logically not be allowed.

I just want to know how to reload my wallet back to normal! Any people here got good recommendation to get that restore as Boost customer service is really bull shit!

Surely 1 and 2 are allowed?
I was doing topup for my husband last week using my credit card, I had no problem.  I would think logically it should be allowed.

But transferring out from Boost to an account/joint account not in your name, logically not to be allowed.

ps - do not keep trying else they will not allow u to add any card even is a brand new card or even it is under your name

Ah, this sounds like good advice. Thanks.

I've been trying to re-add my CC (which is relatively new and never used on anything EXCEPT this Boost account) every single day for more than a week already...

I also escalated my case to CS (note, they never ever mentioned that I have unusual activity or breach any terms) and still awaiting their response.

In your experience, best not to try adding ANY CC for a month? If so, I don't mind waiting it out. Boost isn't critical to me, but I love it for 2-3x monthly bank transfers and promos / prudential payments etc, which I can still enjoy using bank top up.

u need to know now u can do it doesn't mean later they won't take action
bnm doesn't allow others ppl to use your cc without authorization
p2p is transfer between one Boost to another Boost, not bank transfer

i have been rotating between 4 different cc for the scb game and have no issue on re-adding back the old card

receive this RM300 for "unionpay promotion cashback", anyone remember what is this campaign?

TERMS & CONDITIONS OF UNIONPAY QR “STAND A CHANCE TO WIN” CAMPAIGN
Campaign Period

15th December to 31st December 2019

Eligibility

This Campaign shall be applicable to all Boost users (“Customers”) who have activated their UnionPay QR payment service

Campaign Mechanics

Customers who have activated UnionPay payment service via the Boost app will get RM3 cashback and one (1) entry to be in the running to win the prizes below (“Prizes”):
5 x units of Samsung TV (“Top Prize”); or
60 x RM300 Boost cashback (“Cashback”)
Thereafter, every RM10 spent using UnionPay QR Payment service via the Boost app will entitle the Customer to get three (3) additional entries to win the Prizes.
Entries are only accepted if payments are made using the UnionPay QR Code via the Boost app at UnionPay QR accepting merchants.
The winners for the Prizes shall be selected based on the number of entries. The higher the number of entries may entitle the Customer to have a higher chance of winning the Top Prize.
Each Customer may only be eligible to win one (1) of the Prizes.

Man, I am envious! I think your account is special!

In the first half of 2019 (i.e. Maybank TP era), there was a period where I had cc-reload problem with mine and my husband's account because I used my card (very aggressively) on both our accounts.  After that, I applied for a supp card for him, and he has never had problems since then (now no more Maybank TP, he uses BP and a HLB Fortune card).  I was also very careful since then to stick to the "own card own account own phone no transfer" rule.

But my recent random "temporary bans" are very mysterious to me.  This problem has not affected my husband or anyone in my family.

Now that I am still "banned", I will experiment with not trying to add any card for one month.  Will try again in Feb and update!

Surely 1 and 2 are allowed?
I was doing topup for my husband last week using my credit card, I had no problem.  I would think logically it should be allowed.

But transferring out from Boost to an account/joint account not in your name, logically not be allowed.

Wow, I tried opening Boost and noticed I had been logged out. When I tried to log back in, I received an SMS saying "you have recently logged into Boost using a new device" and then had to enter an OTP. I've never had this notification before, as this is my one and only device since I started using Boost. Maybe this is a sign that something is being done to restore my account back to normal function (I hope!!).

Now I'm not sure if I should try adding CC, or just wait a week or more. Decisions decisions....

u r not thinking someone hacked ur account?

With no money inside and no CC top up available, they can hack all they want.

But on a serious note, this "new device" thing should mean that they don't even recognise my device as being attached to my Boost account.  I was definitely logged in this morning (when I tried and failed to add CC)!  If someone logged in from another device, Boost would still recognise my current device and wouldn't ask for OTP.