Spent RM400+ (11St, Zalora, Bills, Mobile top-up, coffee shops) and got nothing. Checked with colleagues, friends and family...no one won! We must be super unlucky or something.

Requested for a transfer to bank account on 27 Jan and just received this e-mail from Boost:

Hi there,

We regret to inform you that there is a delay in processing the transfer out request to your bank account. We would like to assure you that we are very close to resolving the matter. This is a result of some technical clearance from the Banking institution of which we have escalated the matter to get it resolved. We will reach out to you again for an update.

Again, we apologies for the inconvenience caused. Rest assured your satisfaction is our No 1 priority. Thank you again.

Regards,
Boost support Team

Has anyone received similar messages before?

Maybank. Transfer amount only RM500, and I've had no problems in the past.

Just checked and mine also came in. Email advice was sent last night.

Thanks for updating on your status too!

Sorry for troubling you, but could you please provide more details of what happened? What do you mean by "cross broder 12am"?

You loaded RM1,500 with your CC, withdrew, and then got blocked immediately?

Did you get the normal "In Progress.... Your transfer out will be reflected into your bank account in 2-3 working days" page before being blocked?

Sorry for the any questions, but just curious what triggered this blocking.

This post has been edited by lilsunflower: Mar 3 2019, 04:28 AM

I encountered exactly same thing. Now have to wait for 12 hours before being able to reload again with any CC. Otherwise even if I add cards, Boost ai keep removing them.

Yeh. I loaded 1400 and made 3 Hello Gold top tops of 25*3. Then tried to load 50...then cards all removed.

Me too. Couldn't top up with my BP. I used another MBB card and no problem.

Mine is OK now.

For those who pay Prudential using Boost, do you split payment or pay whole bill? I never tried this payment portal before so just checking with others who have.

Thanks for the detailed explanation.

My monthly premium is quite substantial so I was thinking of splitting into batches of 100 (to get shakes). But oh well, one shake is better than none!

Or do something nuts like open 10 accounts and use the same card to top up and withdraw.

Probably happening as we speak.

Anyone receiving this message? I suddenly can't use 2 of my credit cards which I have always used to reload Boost. What's happening?


Attached thumbnail(s)

What error do you get? Are you adding a new card, or just topping up from existing saved card?

Basically the same error message as mine.

I could top up using both cards yesterday, and now today they both can't be used.

I used another card (AEON) which I have never used before, and it could be added. Its just my previous cards that now can't be used. The only "problem" I can think of is that I add the cards and then delete after topping up since the security issues that Boost were facing, as I didn't want my details to be stored on Boost. Is that a possible reason why they got blocked? I can use the cards for other stuff, but just not on my Boost account.

This post has been edited by lilsunflower: Mar 20 2019, 10:31 PM

I tried to add a new card which has never ever been used on any Boost account before, and this also failed.

Really don't know what's going on.

Me too. I even tried with a brand new CC that has never been used on Boost before and also can't add. My problem just arose yesterday. Before that I could top up using whatever cards I wanted.

All my e-mails from CS receive the most rubbish answers. The replies are the same style:

1. Contact your bank to enable online payments (RUBBISH - This is not a bank problem)

2. We are working hard to resolve technical issue (UGH)

I got the same top up RM200 offer, and also received this Lucky Lion RM10 2 days later. Should be the same thing.

I got it when I bought straight using the 11st app (not the Boost app, as the interface really sucks).

I tried with a brand new CC that has never been used before on Boost.

I could add the card but can't charge.

Also I note that some people already experienced the problem since last week, but mine was just yesterday evening. In fact I managed to top up using my Amex yesterday morning but in the evening the same card suddenly couldn't work.

Regarding inability to add any cards to my account, see below for latest email.

Not sure if this is a real response or another of their fake answers.