It depends, some offers only last for 24 months.

my contract end yesterday with 200mbs speed for RM99
I wish to renew my contact for higher speed, they told me they only have RM10 rebate promotion for existing plan, so cannot upgrade to me....... not flexible at all

ur previous rm10 discount promo comes with contract or not? 2 years?

ic. thanks. will try to ask them for this promo. one year contract i can accept to save rm10 monthly.

u cannot ask time to give u rm10 discount again for one more year of contract after u completed the current rm10 one?

serious?

this is why i wonder why they have no promo for u.

maybe try to threaten to cancel and see if retention dept offers anything?

yeah. that's super stoopig.  poor customer retention they have. 

i also see what they can offer. worst case scenario i will just stick to 200Mbps (NO CONTRACT) at rm99/mo.

to me also not too bad. i just want to pay less for fibre broadband monthly. no point to pay extra for higher speed.

and stay no contract also good for me, if move house also less concern.
only thing is no contract if move house i think cannot migrate the service directly to new house.
only with contract can only migrate over.

i am completing my contract on 15 dec 2025 (2 years contract and 1st contract).

so i will downgrade first to 200Mbps no contract first (from 600Mbps) and ask for promo.
if dun have, i just stick to 200Mbps no contract, rm99 to me is ok. acceptable. 

dun think i want to go thru the hassle of other stuff. haha.