How much are you paying, because I believe TM is revising everything now

Shown in your UniFi account page?

Plan to ask for the 30mbps @ 119 plan tomorrow at TM point.. since I am paying 169+ now..

Do I have the right to ask for new equipment even though I am going for the same speed package? I am still using DIR-615 router. Even though it can reach max speed without problem but sometimes still DC.

Last time I'm on 50mbps with RM179/month. then go to tm to upgrade to 100mbps speed with RM129/month  since the turbo upgrade are damn slow and already successful half and hour after that. 1 day after that, tm suddenly gave me the 500mbps turbo plan but remain the old payment of RM179/month.

I already called and live chat them to confirm that the contract period will not be renew and also they will not revert it back to 100mbps plan and maintain the 500mbps speed.

Demn it, Already upgrade the router and all. what a wonderful thing TM have done here.

I think that is probably what has caused this issue. Has your discount in customer portal changed? Surely you cannot still pay RM179 for 100M.

I know, thats why I call to confirm with them and also with a multiple of live chat. They said, it will remain.

The discount already change to RM30. I think it will be the 129/month.

last time, many time i paid after received next month bill.. Always forget whether already paid or not. Usually if got 1 month overdue, I will directly paid.. Meaning after1 month due date.. Never got disconnected.

Yes, if discount is now RM30, very likely it is RM129 100M. You can confirm with speedtest,. You should call customer service and find out what happened and ask for explanation. Yet another example of how they are messing up things.

If you have the chat screenshots, also make a report and show those to them.

And I guess your contract is now renewed also. Ask about that too.

The Live chat is useless. Go to TMPoint or call 100 to request for new equipment. They will ask technician to come and change for you since your contract already restart after change to RM129 100mb. UniFi billing is always advance, even back during streamyx time.

Alternatively, you can just get your own router. Their stock router is crap anyway. Yes, they do charge you advance payment, but only for first two months, and after that, it will be based on your use monthly.

Ty so much. I just come back after work i call up and complain the speed. Then they send technician change new router with condition is renew contract. Is ok for me since i was renew few day ago LoL.
Really? I got this router from them. Since is free. Let me use first.
Currently out of budget.

Thats the thing, I dont screenshot it. Demn TM. Currently asking them right now.

The person in live chat said in my history today there is an entry of "Have order create today: 1-25645438105 (26.10.2018). #TURBO: Downgrade to Unifi 100Mbps (STB)BEST". and ask whether I have been to TM today. Haiyooo why I want to go to TM some more, already satisfied with the 500mbps speed

I had a fun time trying to troubleshoot the low speeds with the Alienware 15 R1.

Followed John's notes and renamed mcupdate and reboot. Speeds in speedtest app was similar ~ 660 -720Mbps. Speeds in Edge browser, higher ~ 740-750Mbps. Chrome browser was similar to speedtest app. This was even with McAfee virus scan and firewalls turned off and the browser extensions all turned off. On the Asus router,AI Protection was also off (QoS as well). So nothing I did allowed me to get the speeds up to 800Mbps on the Alienware.

Moved to testing with the Macbook Air 13 (2014) using thuderbolt to gigabit adapter. This was a laptop that was on Windows 7 (Bootcamp). Similar speeds seen. Moved to booting with MacOS and tested with app on Mac OS X --- boom 820Mbps, 210Mbps UL.

So definitely something about windows config in my setups that is limiting. Will spend some time in the weekend figuring this out.

BTW, did check my microcode and since its a Haswell chip, it did indeed show x024. Oddly, Dell did carry out a BIOS update in February that shd hv fixed the Spectre thingy at least from the BIOS portion but looks like the Windows update has not caught up.

Anyway, long story short, TM did actually get the speeds right, while I don't really see the benefits as typical speedtests to US or European servers seem muted to 230 -300Mbps anyway, I'm not sure how much the 800Mbps is actually helping.

BTW, my bill is still RM299...so probably another visit to TM Point or chats likely in a few months..

That order is created by them, don't they even know that? You should be able to see that in your customer portal. I think someone must have taken your old application which supposed to be cancelled and submitted it.

I think there are other users here who did similar thing. They switched, then got turbo. Now have to wait and see if they also post your kind of situation.

Using decent router: TP-Link Archer C7
Torrent setting: disable file pre-allocation & uTP rate limiting, connections ~100
Download to SSD

How to check that in customer portal?

Strangely I received an email yesterday of e-form pre order upgrade from 50mbps to 100mbps which is what I requested at tm point on 14/9/2018. Surely I just ignored it but closely monitor the speed and portal afraid that the worse thing will happen. But the thing is, it happen. 

Can anyone help me to understand the bill this for this month?



I paid ST for the last month... but there is still outstanding bill from the previous month? that I have to pay 5.98 again? What are they trying to charge?

Thanks! My download speed  increased! But max only reach 8.8Mbps at utorrent. Is it considered normal?
My package is turbo 300Mbps.

Can anyone help me to understand the bill this for this month?



I paid ST for the last month... but there is still outstanding bill from the previous month? that I have to pay 5.98 again? What are they trying to charge?

First page, first post, green text.