I have experience of returning defective item last year 2019. Need to attach consignment note and receipt as proof when submitting the request.
Then, shopee will ask your bank details and bank in the shipping fee accordingly. Not sure now the process still the same or not.

Do we need to activate shopeepay wallet in order to redeem RM5 grab promo code and 10% coin cash back harvested from shopee garden?

keep your consignment note safely. Because shopee will use your consignment note and reimburse money to other people account and then ask you generate new consignment note yourself to reclaim the money.

what the fak.. got people report my post err?

click return and refund in shopee, once seller approved, you can just print out the shipping slip and ship without paying anything

Last December returned once, not all return and refund can ship back with pos laju, and just generated shipping slip and, in my case, shopee advise just used what ever courier to return and attached the courier receipt during return process, in this case buyer has to pay the return refund shipiing fee first and shopee will refund courier fee later once the seller received the return good.

This post has been edited by alpha: Jun 8 2020, 11:37 AM

i supposed now they reimburse in ShopeePay? since the order paid thru ShopeePay too.
btw, is there any cap for shipping fees? the shipping fee is more than the item price

J&T do not provide consignment note, instead they provide a receipt looks like consignment note as well...

there is no shipping slip to print, we can select our preferred courier and have to pay for the shipping fee

I paid my order using credit card last time but return shipping fee can't be paid using shopeepay.
I'm not sure about the capping. My return shipping fee also more than the item last time.

my own experience, i make order and paid on 30 may 2020 (Saturday) , seller did not update tracking number, after 4 days include Sunday, system auto cancel order on 3 jun 2020.

but if seller did update tracking number, my experience shopee system will not auto cancel order.
here my experience, i make order and paid on 27 may 2020. seller update tracking number, shopee system said seller should ship out by 29 may 2020, but until today seller still did not ship out, check with pos laju, tracking number did not found. today 8 jun 2020, already 10 days but system still did not auto cancel order.
then i chat with CS, they told me estimate ship out time is 29 may, and estimate receive time is 17 jun 2020, so CS told me have to wait untill 17 jun 2020.

so my experience shopee more like to protect seller, if buyer did not pay, less than 24 hour order will auto cancel, but if seller update tracking number they have plenty time to hold our order.

Read my post in this thread you will know how suck is shopee. Just keep the evidence (consignment note ) enough. Any funny thing will happen in shopee.

If you order something, seller not generate the consignment note after few days will auto cancel but if seller generate the consignment note but not ship now shopee allow them to ship withing 1 month. Happy or not?

business still business. Seller is their main commission income rather than buyer.

anybody have experience refund items whereby u used your own purchased voucher (eg digi, boost)? how will it be refunded?

OK, I won't click anything till item is delivered. Already lodged a complaint to Pos Laju, can't believe it's been 3 weeks!

I have few items ordered end of May and early of June, the status is either item picked up or processed then no more update. I thought Pos Malaysia operation hours is back to normal? Why is the Pos Laju not laju at all? Backlog?

Just realise shopback cashback for shopee is only 0.10%. And max capped at 50 cents per order. Lol. 50 cents!!

anyone can advise for item which entitles for free shipping over RM40, but still shipping fee charged when check out? (not preferred seller)

You may not have the correct free shipping voucher.

R u from east Malaysia?

When next sales

7.7

can anyone give some tips or advice on how to save on shipping cost when buying?