My amex kena fraud transaction USD300 at Nike Inc last week at night. i was watching Netflix suddenly got notification of transaction has been made. Immediately block and call sc. While doing all this a secure2u notification popped again to approve another fraud transaction (so panic again la)

The sc cancelled my card immediately and issue new card. That transaction was approved apparently so need to submit a dispute form to their fraud team over email which will take about 65 business days. In meantime if transaction reflected in the statement, can pay what is legit first till investigation results are out and apply for waiver OR pay first (NO WAY)

Got my cc within the week and so far the fraud transaction not reflected in the statement yet (fingers crossed its good news)

First time encountering fraud reporting to mbb and more hassle than my experience with other banks like stanchart and uob where its sorted with just a call and no forms needed.

This post has been edited by sidefulnes: Aug 3 2025, 01:53 PM

No worries. Had almost same experience few months ago. Was asked to fill dispute, already pass 65 days not a single call or email from them about this issue. It is as if the issue dissappeared, and I'm happy to change to new CC number since the old one has been used for >10years at too many places.

Your Amex CC has an expiry date longer than 10 years?
Every time, the card is renewed, the number should change.
My CC has an expiry of 3 to 6 years only.

The card no. won’t change if expired, only CVV will be changed. This applies to all banks and all types of cards. I’m using the same AmEx no. for more than 10 years already.

This post has been edited by fruitie: Aug 3 2025, 04:02 PM

I have a question regarding cash back eligibility for Maybank 2 Card Platinum.

If I make a transaction on Sunday 11.59 PM and it definitely will only get posted the next day on Monday, is the transaction still eligible for cashback?

Was abit confused from Maybank's FAQ:

5. In order to entitle for Cash Back, the retail transaction has to be posted into the account by merchants (not floating).

6. Tracking of the spend is based on transaction dates (Malaysian Time) and the time in which the transactions are successfully posted in Maybank’s system throughout the usage of the Card. The Cash Back awarded is based on the transaction date processed by the merchant according to the local time zone of the origin country where the transaction was made. If the transaction does not fall on a weekend due to time zone difference, it is not eligible for Cash Back. For the purposes of this terms and conditions, “spend” means retail spend made by Cardmembers with their Maybank Credit Card(s) within the validity of the Card as captured by Maybank’s system

7. If the transaction is made within the calendar month but posted in the following cross month, the Cash Back will be awarded and calculated in the following month’s statement (e.g transaction
dated 30/4 and posted on 01/05, the cash back will be calculated in May statement)

How it is difficult to understand? the answer is yes

Yes. Transaction date determines the eligibility of cash back while posting date determines the month of cash back. If it’s not posted within the same month (usually for transactions at the last day of month), then it will be calculated into following month’s quota.

does MBB Amex 2 Cards or Ikhwan Amex eligible for cashback for etiqa insurance (both house and car)?

How about roadtax renewal?

Insurance yes.

Etiqa
M2 Amex - Yes if "Transaction Date" is Sat or Sun. No CB if Jompay/FPX.
Ikhwan Amex - Yes if transaction date is by Online (with secure2u verification). No CB if Jompay/FPX/M2U or direct debit.

JPJ
No CB for government-related transactions.

This post has been edited by ClarenceT: Aug 4 2025, 12:10 PM

Thanks for fast reply, for cashback for insurance only etiqa right? other insurance is excluded from cb right?

Not limited to Etiqa / Etiqa Takaful.
But can you find another insurance accept Amex (not via Jompay/FPX)?

But some insurers may accept Spaylater, then use Amex to pay Spaylater (aka Seamoney). Try Tune, Generali etc.

Or buy insurance at Shopee App.

This post has been edited by ClarenceT: Aug 4 2025, 12:24 PM

Tokio Marine accepts Amex, via their website - Tokionow.

Try Policy Street and SPayLater for motor insurance.

I've got both M2 Amex and M2 VISA service taxes charged this month.
Can it be waived? How?

This post has been edited by wwoosy: Aug 5 2025, 11:26 AM

no waiver from maybank

use TreatsPoints to redeem SST Rebate (10,000 pts = RM25 rebate)

notice policystreet charge higher than insurance direct... unless they have other ongoing promo that can offset the higher premium due to the service charge.

It is the opposite for me but definitely waiting to switch over to Etiqa after this.

hey, this probably has been asked alot here, but am i able to cancel off the other visa/master card since im never using it anyways, only needed the amex, so would there be any consequences?

Not allowed anymore.