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Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
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Mr Gray
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 Aug 9 2018, 08:19 PM
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QUOTE(BigPayJonathan @ Aug 9 2018, 02:29 PM) Failed top ups are rare, but they happen. Whenever that happens, our team pulls the data out of our accounts and manually reflects the amount in our users' account. It usually takes less than 24h, unless there's been an usual amount! After updating the app. I suddenly noticed a transaction called miscellaneous debit. What is this? Previously my balance went above 10k due to refunds from some transactions. All of a sudden my money goes down to exactly 10k. Where is the rest of my money? **update Called bigpay helpline. And apparently they will refund me the excess amount via cheque. While that's understandable, it wouldn't hurt to notify the user via SMS or email, would it? Noticing a transaction that I didn't do, that gave me a shock for a bit. This post has been edited by Mr Gray: Aug 9 2018, 08:29 PM |
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tan_aniki
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Aug 9 2018, 08:31 PM
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Just got my Ambank True Visa and now enjoying another extra RM30/month~
Total = RM38 (PBBVS) + RM30 (PBBQMC) + RM200/250 (PBB CB4U) + RM50 (SCCB) + RM85 (SCJOP) + RM50/100 (MBBFCBVS) + RM200 (HLB Fortune) + RM30 (Ambank True) = RM683/783 - RM6 X 2 or 3 (BP Withdrawal) - RM2 X 4 (Boost Withdrawal) = RM663/757 CB earning/month~
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ClarenceT
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Aug 9 2018, 08:56 PM
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QUOTE(tan_aniki @ Aug 9 2018, 08:31 PM) Just got my Ambank True Visa and now enjoying another extra RM30/month~ Total = RM38 (PBBVS) + RM30 (PBBQMC) + RM200/250 (PBB CB4U) + RM50 (SCCB) + RM85 (SCJOP) + RM50/100 (MBBFCBVS) + RM200 (HLB Fortune) + RM30 (Ambank True) = RM683/783 - RM6 X 2 or 3 (BP Withdrawal) - RM2 X 4 (Boost Withdrawal) = RM663/757 CB earning/month~ Enjoy but don't get addicted, it won't last long... |
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Sumofwhich
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Aug 9 2018, 09:11 PM
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QUOTE(BigPayJonathan @ Aug 9 2018, 06:07 PM) The thing is... We only ever hear about the "problems". In percentages, the amount of failed top ups we experience is ridiculously low in comparison to the amount of transactions we have. Doesn't mean that it's normal or that we're not working to make sure they never happen at all... Our goal is for our users to have a seamless experience all the time. But there are many reasons why a top up could fail, including some that aren't necessarily in our control. All in all, I agree with you though: we need to be better. Just trying to provide some insights  Thank you so much for attending to us. I just PM-ed you about a transaction dispute of RM20 to Celcom-Rps or Boost, did not top up RM20 at 1:26am yesterday (8 Aug). UPDATE: Thank you for the speedy reply Jonathan, I'll call CS during office hours tomorrow to officially file a dispute. This post has been edited by Sumofwhich: Aug 9 2018, 10:06 PM |
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tan_aniki
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Aug 9 2018, 09:13 PM
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QUOTE(ClarenceT @ Aug 9 2018, 08:56 PM) Enjoy but don't get addicted, it won't last long... Why must so negative thinking… You should say enjoy as long as possible~ |
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pluginbaby
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Aug 9 2018, 09:41 PM
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QUOTE(tan_aniki @ Aug 9 2018, 08:31 PM) Just got my Ambank True Visa and now enjoying another extra RM30/month~ Total = RM38 (PBBVS) + RM30 (PBBQMC) + RM200/250 (PBB CB4U) + RM50 (SCCB) + RM85 (SCJOP) + RM50/100 (MBBFCBVS) + RM200 (HLB Fortune) + RM30 (Ambank True) = RM683/783 - RM6 X 2 or 3 (BP Withdrawal) - RM2 X 4 (Boost Withdrawal) = RM663/757 CB earning/month~ How much you spend monthly to get that much of earning cash back eh? |
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SUSDavid83
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Aug 9 2018, 09:45 PM
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QUOTE(pluginbaby @ Aug 9 2018, 09:41 PM) How much you spend monthly to get that much of earning cash back eh? I think he didn't really spend the amount. He just rolled over as he did cash withdrawal from BP and Boost. |
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tan_aniki
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Aug 9 2018, 09:58 PM
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QUOTE(pluginbaby @ Aug 9 2018, 09:41 PM) How much you spend monthly to get that much of earning cash back eh? I spend around RM4k~6k per month and withdraw RM8k~12k depends how much I spend per month, of cos some will be flight and hotel from company expenses |
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Fortunekl
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Aug 9 2018, 10:25 PM
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QUOTE(tan_aniki @ Aug 9 2018, 08:31 PM) Just got my Ambank True Visa and now enjoying another extra RM30/month~ Total = RM38 (PBBVS) + RM30 (PBBQMC) + RM200/250 (PBB CB4U) + RM50 (SCCB) + RM85 (SCJOP) + RM50/100 (MBBFCBVS) + RM200 (HLB Fortune) + RM30 (Ambank True) = RM683/783 - RM6 X 2 or 3 (BP Withdrawal) - RM2 X 4 (Boost Withdrawal) = RM663/757 CB earning/month~ Good la. Can get 2biji free Samsung note 9 liaođź’Şđź’Şđź’Ş |
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tan_aniki
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Aug 9 2018, 10:29 PM
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QUOTE(Fortunekl @ Aug 9 2018, 10:25 PM) Good la. Can get 2biji free Samsung note 9 liaođź’Şđź’Şđź’Ş Sorry, I only use MIUI~ Currently got free 23GB cloud storage permanent and getting the gold member for additional 20GB without paying any single cents by just doing the VIP task everyday~ |
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coolgoh98
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Aug 9 2018, 11:17 PM
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Getting Started
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QUOTE(OKLY @ Aug 9 2018, 06:56 PM) Received new card with contactless feature. [attachmentid=9961914] I need this feature so badly, can i get a new card ? |
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weejin2000
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Aug 9 2018, 11:37 PM
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QUOTE(tan_aniki @ Aug 9 2018, 08:31 PM) Just got my Ambank True Visa and now enjoying another extra RM30/month~ Total = RM38 (PBBVS) + RM30 (PBBQMC) + RM200/250 (PBB CB4U) + RM50 (SCCB) + RM85 (SCJOP) + RM50/100 (MBBFCBVS) + RM200 (HLB Fortune) + RM30 (Ambank True) = RM683/783 - RM6 X 2 or 3 (BP Withdrawal) - RM2 X 4 (Boost Withdrawal) = RM663/757 CB earning/month~ I dont think you can get RM200 fr HLB fortune anymore since maximum reload via credit card is limited to RM10k per month unless you have few BigPay. |
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tan_aniki
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Aug 9 2018, 11:40 PM
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QUOTE(weejin2000 @ Aug 9 2018, 11:37 PM) I dont think you can get RM200 fr HLB fortune anymore since maximum reload via credit card is limited to RM10k per month unless you have few BigPay. Yes, doing with 2 cards as my wife also got HLB Fortune supp from mine |
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nickcct
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Aug 10 2018, 08:37 AM
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QUOTE(coolgoh98 @ Aug 9 2018, 11:17 PM) I need this feature so badly, can i get a new card ? Yea. same with me, waiting to replace the card with wave feature. |
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wilson1149
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Aug 10 2018, 09:14 AM
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Bigpay will bankrupt when paying the merchant fee to bank . LOL
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ClarenceT
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Aug 10 2018, 09:23 AM
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QUOTE(wilson1149 @ Aug 10 2018, 09:14 AM) Bigpay will bankrupt when paying the merchant fee to bank . LOL Tycoons are always looking for something to burn their money. |
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Tigerr
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Aug 10 2018, 09:25 AM
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QUOTE(wilson1149 @ Aug 10 2018, 09:14 AM) Bigpay will bankrupt when paying the merchant fee to bank . LOL Bigpay tie up with Master card. So mastercard also collect fees from merchants n pay the fee to the bank. Left hand come, right hand goes. |
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ClarenceT
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Aug 10 2018, 09:28 AM
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QUOTE(Tigerr @ Aug 10 2018, 09:25 AM) Bigpay tie up with Master card. So mastercard also collect fees from merchants n pay the fee to the bank. Left hand come, right hand goes. Not equal. Left hand near 1% cost (Credit card pricing). Right hand less than 0.2% (debit/prepaid card pricing). so will be in deep deficit. |
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tan_aniki
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Aug 10 2018, 09:44 AM
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QUOTE(ClarenceT @ Aug 10 2018, 09:28 AM) Not equal. Left hand near 1% cost (Credit card pricing). Right hand less than 0.2% (debit/prepaid card pricing). so will be in deep deficit. and when they are getting more and more users and the popularity, the value of BP will become priceless. they don't really look into those small %... eventually they will introduce ads within apps like YouTube, Facebook etc. |
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ClarenceT
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Aug 10 2018, 09:52 AM
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QUOTE(tan_aniki @ Aug 10 2018, 09:44 AM) and when they are getting more and more users and the popularity, the value of BP will become priceless. they don't really look into those small %... eventually they will introduce ads within apps like YouTube, Facebook etc. Yes you are right. They must be deep pocket to burn money to build up customer's database. They are creating values then sell the value to recover their investment. I just wanted to correct tigerr's statement. Left and right are in fact not equal... BP is not a credit card so won't earn a lot of card fee. |
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